Commercial Sector - Conduent

Conduent Named Leader in NelsonHall's 2026 HR Transformation Services NEAT Assessment for the Tenth Consecutive Time

Thu, 27 Aug 2026 12:45:00 GMT

FLORHAM PARK, N.J.--Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, has been named a Leader in the Experience & Engagement market segment for HR Transformation Services in the 2026 NelsonHall Services Vendor Evaluation & Assessment Tool (NEAT). This marks the 10th consecutive time Conduent has earned Leader recognition in the assessment.

NelsonHall’s recognition highlights Conduent’s ability to combine deep HR operations expertise with AI-driven innovation to help organizations simplify complex HR processes, improve employee experiences and deliver measurable business outcomes.

Delivering Measurable Employee Experience Outcomes
The 2026 NEAT assessment recognizes Conduent’s employee-centric delivery model and its use of AI, automation, workflow orchestration, knowledge management and other technologies to create more personalized and connected experiences across the employee lifecycle.

The assessment specifically highlights Conduent’s capabilities:

Early-to-market deployment of Conni, Conduent’s GenAI virtual assistant featuring advanced virtual-to-live agent integration
Conduent’s Life@Work® Connect engagement platform, which combines CRM, robotic process automation (RPA), AI, workflow orchestration, document management and knowledge management capabilities
Continued investment in benefits experiences and HR services, including global payroll data management and learning services
ServiceNow capabilities and flexibility to support clients across leading HCM platforms, including Oracle Cloud, SAP SuccessFactors and Workday

“Conduent’s position as a 2026 NEAT Leader in the Experience & Engagement Focus market segment reflects its deep HR operations expertise, ability to support very large and complex clients, flexible lift-and-shift delivery, and an employee-centric CX model,” said Elizabeth Rennie, Research Director, HR & Talent, NelsonHall. “All of this is underpinned by Conduent’s early GenAI innovation through Conni and strong capabilities across CRM, RPA, AI and workflow orchestration.”

Conni is helping translate those capabilities into measurable results. Initial results from its deployment during the 2026 benefits open enrollment period include:

86% of employee questions resolved without the need for an agent
21% reduction in live-chat demand
24% reduction in handle time as Conni resolved more routine questions
Increased employee engagement through omnichannel communications and advanced personalization

Following the implementation and expansion of Conni across HR programs, one large enterprise client also saw strong, sustained engagement with Life@Work Connect, including more than 550 Conni interactions per day. The platform saw an increase of more than 4,500 daily employee logins, with employees engaging throughout the week, including weekend.

Advancing HR Experiences Through AI
Conduent continues to expand Conni’s capabilities as an AI navigator as part of its broader investment in AI-powered employee experiences and intelligent automation. The company’s roadmap includes proactive alerts and notifications, intelligent document processing, virtual voice capabilities and AI-assisted transactions.

“With more than 35 years of expertise in HR operations, we understand that employees want HR experiences that are simple, intuitive and responsive,” said Kimberly Marshall, Chief Commercial Officer, Conduent. “Our recognition from NelsonHall for the 10th consecutive time reflects our ability to combine that deep domain expertise with AI-powered innovation to simplify complex HR processes and deliver measurable outcomes for our clients and their employees.”

To read about the NEAT assessment and Conduent’s Leader recognition, please visit: Conduent HR Transformation NEAT Report 2026

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in N. America, Europe and Asia Pacific, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions quickly and effectively. For vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's conducts rigorous, primary research and is widely respected for the quality, depth, and insight of its analysis.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 48,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit https://x.com/Conduent, http://www.linkedin.com/company/Conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Collaborates with Google Cloud to Expand Enterprise AI Strategy and Deliver GenAI-Powered eDiscovery Solution

Thu, 20 Aug 2026 12:45:00 GMT

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Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced it is expanding its enterprise AI strategy by collaborating with Google Cloud and integrating Google’s Gemini models into Conduent’s Viewpoint™ platform. The collaboration represents another milestone in Conduent's strategy to embed GenAI across its technology platforms, helping clients modernize complex, essential workflows while improving speed, quality and operational efficiency.

Corporate legal departments are under increasing pressure to review growing volumes of structured and unstructured information while controlling costs, reducing risk and meeting tighter deadlines. By combining Conduent's decades of legal operations expertise with Google Cloud's AI technologies, organizations can analyze complex datasets faster, improve decision-making and deliver more defensible outcomes across eDiscovery and data breach response.

"Enterprise AI is not about replacing expertise, it is about amplifying it," said George Wehbe, President, Commercial Solutions, Conduent. "Legal professionals are being asked to review exponentially more information with the same resources. By combining Conduent's legal operations expertise with Google Cloud's AI capabilities, we're helping clients make faster, better-informed decisions while maintaining the governance, transparency and defensibility these matters demand."

Driving Faster, Smarter Legal Outcomes
At the core of the collaboration is Enhanced Review, a GenAI-powered capability within Viewpoint, which applies user-defined protocols to identify relevant content, detect legal issues, and surface high-risk documents early in the review process.

Enabled by Google’s Gemini models, Enhanced Review delivers consistent, explainable results with transparent reasoning that helps legal teams understand not just what was identified, but why.

By embedding GenAI, Enhanced Review enables:

Faster insights — key case questions answered in minutes, not days
Lower costs — 30–60% reduction in document-intensive analysis effort
Reduced risk — improved accuracy, auditability, and defensibility

Extending AI Across the Legal Workflow
Beyond document review, Conduent’s collaboration with Google Cloud helps extend GenAI across the broader legal lifecycle. Viewpoint Apps use AI-powered analysis to convert large volumes of unstructured documents into structured, review-ready outputs, including chronologies, privilege logs and case reports, to accelerate insight while reducing manual effort.

In addition, Conduent’s CyberMine®, integrated with Viewpoint Data Breach Analyzer, automates breach response workflows by extracting participant data at scale, often spanning millions of records, deduplicating entries, and generating audit-ready notification lists, significantly reducing both response time and operational burden.

Built for Scale, Security, and Choice
Unlike cloud-only platforms, Viewpoint gives organizations full control over how and where their data is managed. Clients can deploy the full solution as SaaS on Google Cloud, on-premises or through managed services, ensuring alignment with regulatory, security and operational requirements. This flexibility, combined with Google Cloud’s global, high-performance infrastructure, enables organizations to scale eDiscovery operations without compromising data sovereignty or control.

Advancing Innovation in Legal and Compliance
Conduent’s collaboration with Google Cloud reflects a commitment to co-innovation and expanding the role of AI across legal and compliance workflows. Current capabilities focus on eDiscovery and data breach response, with planned expansion into areas such as contract analytics and investigations.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit https://x.com/Conduent , http://www.linkedin.com/company/Conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Trust, Accountability and the Responsibility to Improve

Wed, 22 Jul 2026 13:25:00 GMT

By Harsha V. Agadi, President and Chief Executive Officer, Conduent

Harsha V. Agadi, President and Chief Executive Officer, Conduent

As I wrap up my first six months as CEO of Conduent, I’ve spent a great deal of time meeting with employees, clients, investors and partners. One theme has consistently emerged in those conversations: trust.

Trust is not a marketing slogan. It is the foundation of our business. Trust is earned through performance. It is built through accountability. And it is strengthened by how organizations respond when faced with challenges.

Every day, organizations rely on Conduent to help deliver mission-critical services that support millions of people around the world. That responsibility requires us to continually improve, invest and evolve—whether in our operations, our technology platforms, our client experience or our security capabilities.

Over the past six months, we have continued to sharpen our strategic focus, strengthen execution and invest in the technology and capabilities that matter most to our clients. That same commitment to continuous improvement extends to cybersecurity and operational resilience.

Upon discovery of a cybersecurity incident in early 2025, we acted quickly to secure our networks, restore operations, engage independent cybersecurity experts, notify law enforcement and support our clients through the notification process. As previously communicated, there continues to be no evidence that any of the affected data has been misused, posted or made publicly available.

How We've Continued to Strengthen

The incident did not define our response—it accelerated our progress. Conduent has always taken security seriously. On an annual basis, Conduent’s global information security environment is subject to more than 140 independent audits, including SOC 2 Type II audits, PCI compliance audits, ISO 27001 audits, HITRUST certifications, among others. Together, these evaluations help ensure our security program continues to evolve alongside an increasingly complex threat landscape.

We made substantial progress on our multi-year plans to further reinforce and modernize our security environment and operational resilience across the enterprise. As the threat landscape continues to evolve—including the emergence of AI-enabled attacks—we have accelerated key initiatives, expanded our threat detection and response capabilities, enhanced automation, and centralized security operations to improve visibility, consistency and resilience.

A key part of this work has been our strategic partnership with Palo Alto Networks, leveraging its suite of next-generation cybersecurity capabilities to provide more unified visibility and response across endpoints, networks and cloud environments.

These investments are part of a broader commitment to continuously strengthening our security posture. Cybersecurity is not a fixed destination. Every organization faces evolving threats. As those threats evolve, what matters most is how effectively organizations anticipate, respond and continuously improve.

The lessons are bigger than cybersecurity

Trust is built through transparency. It is reinforced through accountability. And it is earned through the actions an organization takes every day to improve.

Six months into my tenure as CEO, I am confident in the progress we have made, but even more focused on the work ahead. Security, resilience, accountability and performance remain non-negotiable priorities for Conduent. Our clients place extraordinary trust in Conduent every day. Earning and maintaining that trust remains one of our greatest responsibilities—and one we are committed to fulfilling through continuous investment, accountability and improvement.

That is the standard we hold ourselves to at Conduent.

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Conduent Introduces AI-Powered Next Generation CX Platform to Expand Global Customer Reach and Accelerate Agent Performance

Wed, 24 Jun 2026 12:43:00 GMT

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New capabilities combine real-time translation, AI-driven training simulation and voice enhancement technologies to improve customer satisfaction and help organizations scale service delivery globally

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed to help organizations overcome language barriers, accelerate agent readiness and improve customer interactions. The platform combines real-time translation, AI-driven training simulation and voice enhancement technologies to help clients expand into new markets, improve service quality and increase customer satisfaction.

The Next Generation CX Platform is comprised of modular solutions that leverage AI, automation and advanced analytics to optimize customer interactions, enhance agent performance, improve contact center operations and generate actionable insights. Together, these capabilities help organizations deliver more consistent, personalized and efficient customer experiences across channels and geographies.

Real-Time Translation Helps Organizations Reach More Customers

As organizations expand globally, delivering support in customers' preferred languages can be costly and complex. Recruiting multilingual agents, relying on interpreters or routing customers through multiple touchpoints can increase costs and create friction in the customer experience.

Conduent's AI-powered real-time translation solution helps remove those barriers by enabling seamless conversations between customers and agents across more than 90 languages. Customers receive support in their preferred language while organizations continue to leverage their existing agent workforce and subject matter expertise. The solution enables organizations to expand into new markets more quickly while maintaining a consistent, high-quality customer experience.

AI-Powered Training Accelerates Agent Readiness

Effective training is critical to delivering exceptional customer service. Conduent's AI-driven training simulation solution enables agents to practice realistic customer scenarios and receive targeted coaching based on analysis of voice, chat and screen interactions.

The solution provides consistent training experiences across languages and globally distributed teams, helping organizations onboard agents more efficiently and maintain service quality at scale. For clients with seasonal or cyclical customer service demands, such as tax season or holiday peaks, the solution can accelerate time to proficiency by up to 40%, enabling agents to become customer-ready faster.

Voice Enhancement Improves Customer Interactions

Conduent is also introducing AI-powered accent smoothing and noise cancellation capabilities to improve the clarity and effectiveness of customer-agent conversations. By reducing communication barriers and minimizing background distractions, these technologies help improve customer engagement, increase interaction quality and support faster issue resolution. The result is a more seamless customer experience and greater confidence in every interaction.

"The future of customer experience isn't AI or people, it's AI and people working together," said George Wehbe, President, Commercial Solutions at Conduent. "Our Next Generation CX Platform has arrived. It helps clients reach more customers, onboard agents faster and deliver more consistent service across languages and geographies. By combining AI-powered automation with experienced agents, we're helping organizations improve customer satisfaction while scaling more efficiently."

About Conduent's Next Generation CX Platform

Conduent's Next Generation CX Platform combines AI-powered automation, agent enablement, operational intelligence and customer insights into a flexible suite of solutions that can be deployed across the customer experience lifecycle. The platform is designed to help organizations improve customer outcomes, increase operational efficiency and adapt to evolving customer expectations while maintaining the human expertise required to resolve complex issues and build long-term loyalty.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 48,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit https://x.com/Conduent , http://www.linkedin.com/company/Conduent or http://www.facebook.com/Conduent .

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Identifies Over $18 Million In Finance and Procurement Savings Using GenAI-Powered FastCap

Thu, 07 May 2026 12:43:00 GMT

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Delivering on the promise of GenAI: Conduent solutions launched in 2025 found millions in savings from spend optimization and identification of duplicate or over payments

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, identified more than $18 million in finance and procurement savings for clients in just six months through GenAI-powered solutions that were deployed last year.

FastCap®: Unlocking Rapid Savings and Root Causes

Historically, high labor costs and limited ROI made it difficult for organizations to uncover and manage many untapped savings. With the integration of GenAI and Agentic-AI, Conduent’s FastCap® Finance Analytics solution enhances contract and spend analytics to accelerate contract intake, verify compliance, and identify procurement savings and tariff-related exposures with greater speed and accuracy.

For example, with a global logistics provider, FastCap identified in six months:

$6 million from supplier optimization through spend forensics
$2 million in overspending identified with contract-to-spend compliance comparison using Agentic-AI
$7 million in overpayments beyond what the client’s Electronic Recording Process and other third-party tools had previously detected.

FastCap is built with a continuous analysis and feedback loop that strengthens Finance, Accounting and Procurement systems by identifying root causes, thereby preventing recurring issues and improving long-term outcomes.

Adding Control to Unmanaged Spend

Conduent deployed an Agentic AI‑powered autonomous sourcing platform to optimize procurement workflows and manage tail spend across 21 procurement categories for a global automaker. These categories typically include thousands of purchase orders averaging less than $1,000 each.

The platform autonomously identified suppliers, managed 43,000 bid requests, selected cost-effective options, and processed orders. Within four months, the system identified more than $3 million in savings. As adoption scales, additional significant savings are expected as more transactions flow through the autonomous sourcing engine.

Executive Perspective

“CFOs are under constant pressure to manage costs and unlock working capital in an increasingly complex business environment. Conduent is at the forefront of implementing GenAI and Agentic-AI solutions that deliver real benefits for financial teams,” said George Wehbe, President, Commercial Solutions at Conduent. “Clients using FastCap are transforming their financial processes by capturing significant savings faster, improving spend management, preventing leakage, and identifying the root causes of spend errors.”

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Named a Leader in Everest Group's 2026 Healthcare Payer Intelligent Operations PEAK Matrix® Assessment

Mon, 20 Apr 2026 12:43:00 GMT

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Recognition highlights Conduent’s platform-led delivery, embedded GenAI, and ecosystem partnerships that drive measurable payer outcomes

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced that Everest Group has recognized Conduent as a Leader in its Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026. The assessment evaluates providers serving U.S. health plans across back-office and technology-enabled operations, measuring both market impact and vision & capability.

Everest Group notes that Leaders demonstrate investment in technology, a shift toward embedded, end-to-end workflow automation, and a centralized AI enablement strategy.

Conduent Strengths

In its analysis, Everest Group highlighted Conduent’s:

Single-instance core administrative platform , Health Solutions Plus (HSP), supporting major payer lines of business
Embedded AI across payer operations , including document classification, fraud detection, claims summarization and real-time agent guidance
High client satisfaction , with clients citing strong account management and proactive issue resolution
Ecosystem partnerships , including work with Microsoft Azure to advance its AI capabilities and solutions.

"The payer market is increasingly adopting platform-led intelligent operations that operationalize AI, automation, and governance-backed execution to address growing operational complexity, while still delivering faster service at lower administrative cost,” said Vivek Kumar, Practice Director, Everest Group. “Conduent is responding to these evolving market needs with investments in its core administrative platform (HSP), supported by a built-in CRM, and preconfigured Medicare Advantage templates, reinforcing its positioning as a Leader in Everest Group’s Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026.”

“Sustained margin pressure from rising medical costs and evolving regulations is accelerating the shift to AI‑enabled, platform‑based operating models across healthcare payers,” said Kimberly Marshall, Chief Commercial Officer of Commercial Solutions at Conduent. “Conduent helps clients meet these challenges through solutions like the HSP payer suite, an all‑in‑one, highly automated platform designed to reduce costs, modernize technology stacks, and support end‑to‑end operations from claims and enrollment to CRM and member and provider engagement.”

To read a custom version of the report, visit: Everest Group Healthcare Payer Intelligent Operations PEAK Matrix Assessment 2026

Everest Group Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health & Wellness Benefits

Thu, 05 Mar 2026 13:47:00 GMT

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New data highlights a critical challenge: delivering personalized, wellness-focused benefits while controlling costs amid historic healthcare inflation

FLORHAM PARK, N.J. -- New research from Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced findings from its 2026 Blueprint for Smarter Health Survey, revealing the growing tension employers face as they work to meet growing employee expectations for comprehensive, personalized benefits while managing unprecedented cost pressures. The survey also shows many HR organizations view AI as an essential tool for navigating these competing priorities.

Key Findings:

Cost Pressures Intensify: 69% of employers expect medical trend rates above 7%, underscoring the urgent need for smarter cost management strategies.
Benefits as a Talent Lever: 65% of employers measure benefits success through improved attraction and retention, reinforcing the role of benefits in talent strategy.
AI Adoption Accelerates: 71% of organizations are implementing AI-driven tools to help employees choose the best benefits options, while 64% plan to offer virtual assistants to support benefits navigation.

The Balancing Act: Human-Centered Design Meets Cost Control

HR leaders increasingly view benefits as a strategic asset aligned to business goals such as attracting and retaining talent. At the same time, employee expectations continue to rise, with mental health and wellness programs topping employee priorities at 65%.

Yet organizations are still struggling to balance these expectations with escalating costs. According to the Business Group on Health, compounding year-over-year medical trend rates could drive a 62% increase in healthcare costs in 2026 compared to 2017. ¹ For an employer with 10,000 employees, that equates to roughly $5 million in additional annual spend, based on the industry average of $7,500 per employee for health benefits.

Conduent is partnering with clients across industries to leverage data, automation, and AI to both optimize spend while improving employee engagement with their benefits.

“Healthcare costs will continue to rise, and organizations must balance cost containment with the need to provide comprehensive health and wellness benefits,” said Kimberly Marshall, Chief Commercial Officer of Commercial Solutions at Conduent. “Clients are demanding advanced technology solutions that harness the power of AI to both empower employees to better utilize their benefits and help HR teams to manage benefit program operations more efficiently and cost-effectively. Our Life@Work Connect ^® Experience platform delivers richer employee understanding of complex benefit information, helping maximize benefits usage, and support cost savings.”

Transforming Employee Benefits: AI Empowering Employees & Delivering Strategic Value

AI is rapidly evolving from a support tool into a strategic engine that guides benefits decisions, streamlines operations, and increases transparency around medical costs. Conduent’s Life@Work Connect Experience platform integrates health, retirement, and wellness data to create personalized employee journeys – from recommending the best health plan to helping employees manage and maximize their healthcare spend.

The platform, which features Conni, an AI virtual assistant, consolidates data from various sources, offering interactive content, educational resources and guided recommendations to help employees manage their benefits throughout the year.

Conni also provides deeper insights into AI interactions, enrollment trends, usage patterns, and benefit performance enabling employers to identify what is working and where to eliminate wasted spend.

A summary of the report is available here: 2026 Blueprint for Smarter Health Survey

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

¹ https://www.milliman.com/en/insight/2025-milliman-medical-index

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Conduent Named a Leader in NelsonHall's 2026 NEAT Evaluation for Healthcare Payer Agility & Innovation

Wed, 04 Mar 2026 13:47:00 GMT

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Assessment highlights Conduent’s cohesive modernization roadmap, meaningful automation and GenAI investments, and strong alignment to payer needs

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services provider, today announced that NelsonHall has named the company a Leader in its 2026 Healthcare Payer Agility & Innovation NEAT evaluation. Conduent earned Leader status in the Overall market segment, reflecting its ability to deliver immediate operational value while supporting payers’ evolving transformation requirements.

NelsonHall’s NEAT assessment evaluates vendors on their delivery excellence, innovation maturity, and readiness to support future client needs. The report highlights several factors that contributed to Conduent’s Leader ranking:

A cohesive modernization strategy centered on automation, GenAI, and enhancements to the Healthcare Solution Platform (HSP) payer suite.
Planned HSP advancements, such as supporting multiple lines of business, configurable workflows, and cloud‑ready architecture.
A scalable commercial model, with approximately 75–80% of commercial constructs priced on a per‑member‑per‑month (PMPM) basis to align value to outcomes.

“Conduent was identified as an overall leader in Healthcare Payer Agility and Innovation due to its delivery modernization approach and sustained investment in automation and GenAI. Its focus on enhancing the HSP payer suite supports flexibility as clients’ operational requirements evolve,” said Bilal Chaudhry, Principal Analyst, Healthcare & Insurance, NelsonHall.

Modernizing Healthcare Payer Operations

Conduent supports end‑to‑end healthcare payer functions across commercial and government markets with capabilities that include:

Claims management & administration
Member services & engagement
Provider management and directory accuracy solutions
Quality, risk, and performance management
Platform‑enabled operations and integrations support

These capabilities are delivered through Conduent’s HSP payer suite and its Medicaid solutions portfolio, which together modernize legacy systems, reduce administrative burden, and streamline payer workflows.

Commitment to Innovation and GenAI‑Driven Transformation

NelsonHall also highlighted Conduent’s significant R&D investments to advance modernization, UI transformation, GenAI integration, and Medicare Advantage capabilities, including:

Transitioning HSP to a web‑enabled, cloud‑ready interface
Expanding GenAI use cases across claims, member engagement, and document intake
Delivering a CMS‑compliant “Medicare Advantage‑in‑a‑box” configuration for streamlined plan setup

“Building on its legacy of innovation, Conduent has been executing a strategic plan to advance and elevate its capabilities in the healthcare payer sector. Through a combination of investment in advanced technologies and modernization, our solutions are demonstrating real benefits for our clients, including cost savings in administration and increased efficiency in processing,” said Kimberly Marshall, Chief Commercial Officer at Conduent. “It is gratifying to see our efforts and the results of that work being recognized by NelsonHall.”

To read a custom version of the NEAT report, visit: NelsonHall NEAT Evaluation: Healthcare Payer Agility & Innovation

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit https://x.com/Conduent, http://www.linkedin.com/company/Conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Study Reveals Human Connection in HR Strongly Influences Employee Perceptions

Tue, 17 Feb 2026 13:45:00 GMT

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Data shows HR teams balancing employee demand for human interaction with growing technology adoption

FLORHAM PARK, N.J. -- New research from Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, highlights the tension HR teams face as they modernize operations, adopting AI and automation while still delivering the human connection employees value. These findings build on Conduent’s 2023 survey exploring employee satisfaction and HR engagement.

According to Humanizing HR: The 2026 State of Experience in the New World of Work , employees who feel genuinely cared for and recognized by their employers are far more likely to report high satisfaction, stronger engagement, and long-term commitment. The study, conducted in partnership with Mercer, surveyed 765 employees and 254 HR professionals across three markets to understand how the HR-employee relationship is evolving in an increasingly digital workplace.

Key Findings from the Report

AI with empathy : 38% of HR leaders plan to use AI for administrative efficiency, and 35% for employee self-service, yet 81% of employees still prefer human interactions for sensitive or complex issues - only slightly lower than in the previous study.
Employees value balance : Convenience (77%), competence (79%), and caring (72%) all remain highly valued, consistent with earlier findings.
Connection drives loyalty : 79% of employees say their interactions with HR directly influence how loyal they feel to their employer, up from 73% in 2023.

Parallel Paths: Exceptional Experience and Digital Transformation

The study shows a shift from foundational digital transformation to more advanced strategies emphasizing data integration, global harmonization, and closed-loop feedback. While technology has improved access and efficiency, the most meaningful employee experiences are those that make employees feel understood, supported, and valued. HR leaders are redefining what it means to “humanize HR” in a tech-enabled world.

HR professionals identified the most important characteristics of effective experience and delivery:

A scalable technology footprint across Human Capital Management systems (59%)
Intuitive, direct access for employees to information and transactions (51%)
Consolidates enterprise data that provide a single source of truth (51%)
Closed-loop processes that gather and act on employee feedback (48%)

The Road to Human-Centered HR in a Digital Age

“HR technology must do more than automate – it must connect. Employees expect HR to be efficient but also empathetic. Technology can elevate satisfaction, but human understanding remains essential,” said Kimberly Marshall, Chief Commercial Officer at Conduent. “We’re helping clients deliver integrated experiences that combine AI-driven resources and support and agent care. For example, 86% of online inquiries over a 90-day period were resolved by our intelligent assistant, Conni, while 14% required the support of a knowledgeable agent. This balance drives engagement, retention, and brand loyalty.”

Conduent’s Life@Work Connect platform delivers a suite of advanced AI-driven capabilities, integrating HR, health, retirement, and wellness data into personalized employee journeys that simplify everyday decisions and drive better outcomes. For instance, Conni helps employees navigate their benefits, improves decision-making, boosts satisfaction, and reduces inquiries that were supported by an agent or HR team member. Conni is powered by Microsoft Azure OpenAI Service, ensuring secure, intelligent, and scalable support.

A summary of the report is available here: Humanizing HR: The 2026 State of Experience in the New World of Work Report

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Launches AI Experience Center to Showcase AI & GenAI-Powered Solutions for Commercial, Transportation and Government Clients

Tue, 13 Jan 2026 13:45:00 GMT

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New Center Demonstrates How AI Can Drive Business Performance, Enhance Customer Experience and Improve Financial Outcomes

Collaborations with Microsoft and Other Tech Leaders Helps Fuel Innovation Pipeline

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services provider, today announced the opening of its AI Experience Center at Conduent’s corporate headquarters in Florham Park, New Jersey.

The AI Experience Center is a curated, collaborative space where clients can explore how Conduent’s AI- and GenAI-powered solutions are designed to address their needs and deliver measurable outcomes to improve business process performance, enhance customer satisfaction and drive better financial outcomes. These commercially available solutions, which are tailored for Conduent’s commercial, transportation, and government clients to support their business and their end users, span across customer experience, document processing, pharma and life sciences, payment fraud mitigation, transportation license plate recognition, human capital solutions, and finance, accounting and procurement.

“For approximately 20 years, Conduent has applied advanced technologies like AI across our businesses to deliver meaningful outcomes that align with our clients’ strategic and financial goals,” said Cliff Skelton, President and CEO of Conduent. “As we expand our use of GenAI, the AI Experience Center demonstrates to our clients our innovative portfolio and how these solutions enable us to achieve higher levels of value, performance and personalized experience to support their businesses and their customers.”

In partnership with Microsoft, Conduent has been accelerating innovation across its portfolio leveraging the Azure OpenAI Service. The initial solutions utilizing AI and GenAI developed with Microsoft focused on end-user engagement, healthcare claims processing, and fraud detection.

“At Microsoft, we deeply value our collaboration with Conduent. The launch of the AI Experience Center is a milestone that reflects our shared commitment to innovation and empowering organizations with cutting-edge AI and Generative AI solutions,” said Chad Kammeraad, VP/General Manager Global Strategics Commercial Enterprise at Microsoft. “Together, we are helping commercial, transportation, and government clients unlock new possibilities and deliver transformative outcomes.”

Strategic Partnerships Expand Conduent Capabilities

In addition to working with Microsoft, Conduent has been able to accelerate the development of solutions through strategic partnerships with other leading technology companies. With the help of these tech category leaders and their AI and GenAI tools, Conduent solutions have expanded their capabilities, such as recognizing significant savings in the procurement process, helping guide employees through the open enrollment process, and expanding contact center agent expertise and abilities to support and service customers.

Advanced AI Solutions Delivering Breakthrough Solutions for Clients

Designed to align with our clients’ functional areas, the Center features in-depth demos that highlight Conduent’s ability to solve complex industry challenges through transformative technologies developed either in-house or with leading technology partners. Solutions are organized into three key functional areas:

Functional Areas	Capabilities	Example of Solutions Powered by AI & GenAI
Improve end-user interactions and engagement	Enable more personalized experiences at scale with adaptive learning that improves engagement	Enhancement of CX offering with market leading AI features: Real-time translation Accent smoothing Automated quality assurance
Streamline core operations	Automate time-consuming tasks, simplify workflows and process information faster with higher accuracy	Enhanced identification of FDA-reportable events Automated fraud detection for government prepaid card programs
Optimize enterprise functions	Analyze data and gain insights quickly to help teams make smarter decisions	Personalized, intelligent employee benefit experiences Contract compliance assessment and identification of procurement savings

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 53,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Applies GenAI to Revolutionize Detection of Reportable Events and Sets New Standard for FDA Compliance

Wed, 05 Nov 2025 13:45:00 GMT

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Powered by Microsoft Azure OpenAI, new solution automates reportable event detection for Pharma & Life Sciences companies across every customer channel

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced the launch of a new GenAI-powered reportable event detection solution that dramatically improves the identification of events and empowers healthcare companies to uphold the highest standards of patient safety, both of which are critically important.

Built on Microsoft Azure OpenAI, Conduent’s reportable event detection solution enhances the speed, accuracy, and consistency to identify incidents that must be provided to the Food & Drug Administration (FDA) for compliance. These events include adverse reactions, product complaints, and usability issues that could arise across millions of customer interactions.

Why It Matters

Pharma and Life Science companies handle countless interactions with customers every day via emails, chats, voice calls, texts, faxes, and social and digital platforms, and within these interactions is vital information that potentially must be reported to the FDA.

Real-world examples of reportable events

A patient emailing about unexpected dizziness after taking a prescribed medication.
A caregiver calling to report a child’s rash after using a topical cream.
A customer texting that their insulin pen malfunctioned during use.
A chatbot conversation revealing confusion over dosage instructions.
A social media post describing a broken inhaler or packaging defect.

Setting New Standard for Compliance

Quality control to ensure the highest standards of quality, accuracy, and compliance are met is typically a manual process that can only randomly evaluate a small percentage of customer interactions. This new GenAI-powered solution can review nearly 100% of interactions across all channels, using GenAI to analyze language, context, and compliance rules to revolutionize the identification of reportable events.

"Patient assistance programs and medical information engagements are complex and data-rich, which is perfect for GenAI,” said Kimberly Marshall, Head of Commercial Solutions and Account Management at Conduent. “By combining AI with deep compliance expertise, we’re helping clients report faster, more accurately, and more consistently while saving time and money.”

This solution integrates GenAI with logical reasoning, AI-driven search, client-specific rules, training materials, and regulatory framework, backed by Conduent’s infrastructure, to automate the capture and classification of reportable events.

Key Benefits:

Enhanced Efficiency : Streamlines the process of identifying reportable events, saving time and reducing manual efforts.
Quality and Consistency: Understands the variability of consumer language to better identify potential reportable events and product quality complaints, and provides consistent, high-quality reporting.
Regulatory Compliance : Enables adherence to FDA regulations and other compliance standards, minimizing the risk of penalties. Life Science companies can use the data to enhance their marketing strategies, product packaging and user experiences while ensuring compliance with FDA regulations.

The Conduent reportable event detection tool is another collaboration where Conduent leverages Microsoft Azure OpenAI to drive quality, improve customer experience, and save cost.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent's FastCap® Integrates GenAI-Powered Contract and Spend Analytics to Boost Financial Performance

Wed, 29 Oct 2025 12:45:00 GMT

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Leveraging advanced GenAI and AI technologies, FastCap identifies procurement savings, accelerates contract intake and analysis, uncovers potential financial risks

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions provider, today announced that FastCap ^® Finance Analytics solution has integrated a GenAI-powered contract and spend analytics capability that enables it to expedite contract intake, verify contract compliance, and identify procurement savings and tariff-related financial exposures more efficiently and more accurately.

FastCap initially launched as a platform focused on preventing payment errors and recovering incorrect payments. Since 2021, the solution has helped clients recover or prevent overpayments exceeding $850 million.

Built on a sophisticated GenAI model designed for enterprise use, these new FastCap capabilities are already supporting finance, accounting, procurement and contract management teams in a variety of industries across four key functions:

Contract Intake: Automates analysis of contracts in any language, matching supplier terms against contract systems. For example, Conduent recently helped a client process 2,400 contracts — normally a six to eight-month task — in just three weeks.
Contract Compliance: Detects commercial terms and amendments and compares them with actual spend to ensure compliance. Using this capability, Conduent uncovered over $3.5 million in erroneous payments after reviewing 70 million Accounts Payable records for a global logistics client.
Procurement Spend Analysis: Provides actionable insights by comparing spend against negotiated prices within the client’s network and marketplace. A recent engagement identified $6.3 million in savings on $153 million of non-core spend for a Fortune 500 client.
Tariff Management: Applies AI modeling to assess tariff impacts across strategic procurement scenarios. For a global manufacturer, the FastCap solution analyzed nearly 2,000 purchase orders and identified $750 million in tariff-related business impact.

“Organizations have vast financial data but often lack tools to convert it into actionable insights,” said Kimberly Marshall, Head of Commercial Solutions and Account Management at Conduent. “FastCap blends domain expertise with cutting-edge GenAI and AI technologies to deliver meaningful analysis that drives real business results. These new capabilities in contract and spend analytics expand the impact that FastCap can achieve for our clients’ bottom line.”

Conduent’s Finance, Accounting and Procurement Solutions accelerate cost savings while streamlining procurement processes with more spend under management and empowering organizations to make smarter, data-driven decisions.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Exceptional Service at Conduent Starts with Exceptional Customer Teams: Celebrating Customer Service Week

Fri, 10 Oct 2025 13:15:00 GMT

By Mandy Huckaby, VP/General Manager, Customer Experience

This Customer Service Week (October 6–10), Conduent has been celebrating the nearly 27,000 employees who deliver real impact every single day through millions of customer interactions. Whether answering a quick question or navigating a complex issue, our teams bring empathy, expertise, and dedication to every conversation. Representing clients from healthcare, banking, travel & hospitality, telecom, high tech, state agencies, and beyond, our teams work tirelessly to ensure customers feel supported and heard.

Conduent Agents Are There for Customers

Every week, I’m inspired by stories of our agents:

Assisting panicked travelers during a full airport shutdown
Finding alternative ways to deliver life-saving medicine on time to patients
Addressing patient questions about unexpected symptoms after taking a medication.

Not every interaction is urgent like these examples, but every customer reaches out because they need help. Our agents understand that every inquiry, whether about health benefits or a return policy, is important, because it is important to the customer.

Investing in Our People to Deliver for Our Clients

Exceptional service doesn’t happen by accident. At Conduent, delivering high-quality service requires continuous investment in our people and the technology that empowers them. Our agents grow through real-time coaching, targeted feedback, and access to the tools they need to thrive.

We’re also leveraging AI and GenAI to enhance the tools they need and to provide deeper insights and analytics that inform our training, strengthen vital resources like Knowledge Bases, and enable agents to access key information quickly and efficiently.

I’m incredibly proud of this team and grateful for their unwavering dedication to our clients and their customers. I also want to thank our clients who have reached out this week for sharing their appreciation for the work we do. Thank you, Conduent Team!

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Data Analysis vs. Data Paralysis

Thu, 14 Aug 2025 14:30:00 GMT

By Mike McDaniel

Companies today are overflowing with data —charts, dashboards, reports— endless streams of information that don’t always lead to better outcomes. To avoid data paralysis, Conduent teams take a methodical approach focused on what matters most: aligning with clients on key business goals, tracking meaningful metrics, generating actionable insights, and continuously improving through feedback.

Strategic Priorities Drive Actionable CX

Conduent CX and Data Analytics teams partnered with a global hospitality leader to sharpen focus on two key goals for customer experience:

✔ Increasing Net Promoter Score (NPS)
✔ Boosting loyalty through travel program enrollment.

Sales conversion is paramount, and at the center is customer satisfaction. Our CX and analytics teams identified key metrics linked to customer satisfaction and used those insights to refine training, processes, and service delivery, ensuring an elevated customer experience.

Mapping the Customer Journey

To better understand customer interactions, our CX team took a deep dive into the anatomy of a customer call, which provided rich insights into why customers reach out, where they face friction, what resources they value most, and which responses drive optimal outcomes.

This analysis generated targeted recommendations ranging from upgraded self-service tools to enhanced agent training and feedback loops for continuous improvement. The result? Smarter conversations, better experiences, and a stronger NPS.

Timing is Everything in Loyalty Enrollment

While loyalty enrollment was a priority, our CX agents recognized that not every moment is the right moment. Through deeper journey analysis, the team pinpointed the specific interactions where customers are more open to joining the travel program and the exact type of information they need to say yes. That precision led to higher enrollment and more meaningful engagement.

Smart Data Strategies for Real Impact

At Conduent, data is more than numbers on a chart; it fuels our strategy. Because of that methodical approach to data, our clients are seeing real gains from smart, focused analytics that drive decision-making, sharpen performance, and produce measurable results. That’s the difference between data analysis and data paralysis.

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Conduent Expands Finance and Procurement Capabilities with Fairmarkit's AI-Powered Technologies including GenAI

Tue, 29 Jul 2025 12:45:00 GMT

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The combination of Conduent’s and Fairmarkit’s industry expertise and technology delivers real savings and revolutionizes the sourcing process.

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services provider, today announced a strategic collaboration with Fairmarkit, an autonomous AI-powered sourcing platform designed to optimize procurement workflows from RFP to award for all levels of spend. The Fairmarkit sourcing technology will complement Conduent's FastCap® Finance Analytics, which improves financial performance by identifying cost-saving opportunities within procurement and spend management.

Fairmarkit Brings World-Class AI Tools to Drive More Powerful Results
Fairmarkit’s platform utilizes the most impactful AI technologies to enable robust procurement support:

Streamline Procurement Processes – Support full range of workflow processes from sourcing strategic suppliers to managing RFP responses and awards to drive greater efficiency and visibility across suppliers.
Enhance Sourcing Accuracy – Use AI-driven insights to refine purchasing decisions.
Expand Cost-Saving Opportunities – Offer real-time data analytics to optimize spend management.

The data from FastCap, a finance analytics tool that prevents and recovers payment errors, can identify opportunities to improve tail spend. Combining the capabilities of FastCap and Fairmarkit automates the capture of those tail spend opportunities to accelerate savings.

By preventing or recovering overpayments, FastCap identified over $800 million of savings and recoveries, representing up to 10% of addressable spend, since 2021. Through spend compliance, automated bidding and enhanced supply options, FastCap and Fairmarkit together could drive 3-6% more in savings for companies.

“FastCap has resulted in significant savings for clients, while helping to drive contract compliance, risk reduction and financial visibility,” said Mike McDaniel, Group President of Commercial Solutions at Conduent. “We will continue to expand FastCap’s capabilities to solve key client challenges and generate business outcomes. Collaborating with innovative solution partners like Fairmarkit helps our clients further advance their objectives and create stronger financial results.”

“We’re thrilled to partner with Conduent to bring the power of AI-powered sourcing to a broader range of procurement teams,” said Allison Yount, Vice President of Partnerships and Business Development at Fairmarkit. “Conduent’s deep expertise in procurement transformation, combined with Fairmarkit’s intelligent technology and experience working with the world’s leading procurement teams, creates a compelling solution that empowers organizations to optimize their spend, streamline processes, and unlock new value from their sourcing activities.”

Conduent’s Finance, Accounting and Procurement Solutions —now enhanced by Fairmarkit’s capabilities—accelerate cost savings while streamlining procurement processes, empowering organizations to make smarter, data-driven decisions.

About Fairmarkit
Fairmarkit is the premiere AI-powered autonomous sourcing solution for enterprise procurement, empowering teams to manage all types of spend more efficiently from demand to award. Fairmarkit’s award-winning AI product suite delivers unparalleled efficiency to each step of the procurement cycle, equipping teams to source better, faster and cheaper with greater risk mitigation. Procurement teams from Amazon, BP, Goodyear, Nestle and other global powerhouses are using Fairmarkit to take on more spend under management, enhance compliance, strengthen supplier relationships, and achieve record savings. For more information, visit Fairmarkit.com.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Forward-Looking Statements
This press release, any exhibits or attachments to this release, and other public statements we make may contain "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words “anticipate,” “believe,” “estimate,” “expect,” "expectations," "in front of us," "plan," “intend,” “will,” “aim,” “should,” “could,” “forecast,” “target,” “may,” "continue to," "looking to continue," “endeavor,” "if,” “growing,” “projected,” “potential,” “likely,” "see," "ahead," "further," "going forward," "on the horizon," "as we progress," "going to," "path from here forward," "think," "path to deliver," "from here," "on track," "remain" and similar expressions (including the negative and plural forms of such words and phrases), as they relate to us, are intended to identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. All statements other than statements of historical fact included in this press release or any attachment to this press release are forward-looking statements, including, but not limited to, statements regarding the planned adoption of technology, including all statements made under the first paragraph under the caption “Future EMV Chip and Mobile Wallet Integration” within this release. These statements reflect our current views with respect to future events and are subject to certain risks, uncertainties and assumptions, many of which are outside of our control, that could cause actual results to differ materially from those expected or implied by such forward-looking statements contained in this press release, any exhibits to this press release and other public statements we make.

Important factors and uncertainties that could cause our actual results to differ materially from those in our forward-looking statements include, but are not limited to those factors that are set forth in the “Risk Factors” section, the “Legal Proceedings” section, the “Management's Discussion and Analysis of Financial Condition and Results of Operations” section and other sections in our 2024 Annual Report on Form 10-K, as well as in our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with or furnished to the Securities and Exchange Commission. Any forward-looking statements made by us in this release speak only as of the date on which they are made. We are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether because of new information, subsequent events or otherwise, except as required by law.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Expands Presence in the Philippines with New LIMA Estate Facility in Lipa-Malvar

Mon, 21 Jul 2025 10:17:00 GMT

The Company will hire approximately 325 employees by the end of this year to work at its new 9,200-square-meter LIMA Tower One location

PASAY CITY, Philippines, July 21, 2025 — Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced the expansion of its Philippines operations with a new 9,200-square-meter facility at LIMA Tower One on the LIMA Estate in Lipa-Malvar.

Opened recently, the new facility will initially bring on approximately 325 employees by the end of this year to support customer experience management solutions (CXM) for a leading U.S. healthcare company. Conduent’s CXM solutions help clients enhance customer experience, streamline operations, reduce costs, and improve service quality and efficiency.

“A key part of Conduent’s strategy is identifying locations where we can attract top talent across diverse skill sets,” said Kathy Gutierrez, Country Leader, Conduent Philippines. “With a growing population, ten major colleges and universities in the surrounding area, excellent transportation network, and premium office space in LIMA Tower One, Lipa-Malvar is the ideal location for our expansion.”

Strategic Expansion and Career Opportunities

The new Lipa-Malvar facility will complement Conduent’s existing Manila and Cebu operations, where approximately 8,000 employees provide business process services for leading global clients.

Conduent is currently recruiting healthcare customer experience associates with strong communication and problem-solving skills to support its U.S. healthcare company client. Additional support roles are available, including:

Customer experience team leaders
Operations managers
Quality assurance and workforce analysts
Trainers
Business/reporting analysts

Those interested in career opportunities at Conduent in Lipa-Malvar should visit Conduent Careers or the Conduent Philippines Facebook page. In-person inquiries can be made at the Conduent Career Hub on the Ground Floor of LIMA Tower One, and the Conduent Talent Edge Hub at LIMA Exchange, both open Monday – Friday, 10:00 a.m. until 7:00 p.m.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

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Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Recognized as a Leader in 2025 NelsonHall NEATS Assessments on Benefits Administration & Experience-Led HR Transformation

Wed, 25 Jun 2025 12:45:00 GMT

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FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, has been named a Leader in two 2025 NelsonHall Vendor Evaluation & Assessment Tools (NEAT) charts focused on HR & Talent Transformation services:

Marketplace Focus on Benefits Administration: Health & Welfare
Experience and Engagement Focus on Experience-Led HR Transformation

Conduent’s NEAT positioning reflects its ability to meet future client needs while delivering immediate benefits , showcasing strengths in:

Advanced technology , including GenAI, automation, and AI-driven personalization.
Strong partnerships , with seamless integration into Conduent’s offerings.
Optimized employee experiences , simplifying complex life events and enhancing real-time HR and benefits journeys.

A Leader in Benefits Administration: Employee Wellness Reimagined

Conduent excels in benefits administration through:

A full suite of integrated services covering health & welfare, defined benefit, and defined contribution.
The Life@Work® Connect Experience Platform, simplifying personalized benefits decisions with education tools, provider access, and proactive alerts.
Total rewards solutions, aggregating benefits, compensation, and incentives for holistic employee insights.
Robust AI and GenAI , driving analytics, automation, and engagement.

“Conduent offers an H&W marketplace through its Life@Work Connect platform, integrating personalized wellness solutions, AI-driven recommendations, and a suite of employee lifestyle benefits,” said DeeAnna Warrington , Principal Analyst - HR & Talent Transformation, NelsonHall.

A Leader in Experience-Led HR Transformation Services

Conduent stands out in HR transformation by:

Delivering an employee-centric model , integrating Customer Relationship Management, Robotic Process Automation, AI, and workflow orchestration for enhanced engagement.
Investing in innovation, including the GenAI-powered virtual assistant Conni within the Life@Work Connect Experience Platform.
Offering 125 globally configurable HR processes, built on ServiceNow and leading HCMs.
Scaling globally, with a team of over 5,000 professionals across HR, payroll, benefits, and learning administration.

“Conduent is a leader in Experience & Engagement, consistently investing in solutions that drive meaningful human interactions within a digital HR service framework,” said Liz Rennie, HR & Talent Transformation Research Director at NelsonHall.

Conduent’s Commitment to HR Innovation

“NelsonHall’s recognition of Conduent’s next-gen HR and Benefits solutions proves that our laser-focus on delivering enhanced employee experiences is paying off,” said Mike McDaniel , Group President, Commercial Solutions at Conduent. “O ur continued advancement of technology, strategic partnerships, and Life@Work Connect feature enhancements are essential components in simplifying complex HR benefits and engaging employees for productive outcomes.”

In addition to these Leader designations, Conduent was named:

✔ An Overall Market Leader in both reports
✔ A Leader in 5 out of 6 categories in Benefits Administration
✔ A Leader in 9 out of 10 categories in Experience-Led HR Transformation.

To read custom versions of the NEAT reports, visit:

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in N. America, Europe and Asia Pacific, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions quickly and effectively. For vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's conducts rigorous, primary research and is widely respected for the quality, depth, and insight of its analysis.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Ready or Not, Seasonal Travel is About to Take Off!

Fri, 30 May 2025 14:00:00 GMT

By Mike McDaniel

With 92% of Americans planning to hit the road or take to the skies in 2025, summer travel demand is expected to be high. For the industry that means one thing: preparation is everything. At Conduent, we have a roadmap to help our travel and hospitality clients anticipate and navigate seasonal peaks, ensuring seamless Customer Experience.

Training for Peak Season Success
Ahead of busy travel seasons, Conduent experts analyze past consumer behavior to refine and strengthen CX agent training, ensuring teams are ready for the intensity of peak demand. This is especially critical for agents working with travelers who are looking for competitive flights, hotel bookings, and experiences.

First Impressions Matter
When it comes to vacations, expectations are very high, and the first customer interaction sets the tone for the entire trip. That’s why Conduent CX teams focus on “getting it right the first time.” A deep understanding of products, options, and loyalty programs is essential. Agents go through extensive training to build that deep knowledge. One client even created immersions for agents that allowed them to speak about the client’s offering from personal experience — that strategy has driven millions in revenue.

Loyalty & Data-Driven Engagement
With heightened competition across the travel industry, loyalty programs have become game-changers. Conduent’s analytics teams use Call Listening to understand the customer journey and how to identify the moments customers are most receptive to enrolling – for one travel client that meant a nearly four percentage point increase in loyalty program enrollments.

Meeting the Moment
High demand requires advanced planning, data-driven insights, and highly trained teams and that’s where Conduent shines. In peak seasons, business as usual isn’t enough —proactive preparation is essential to capturing the maximum opportunity and delivering outstanding customer experiences.

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Tiger Team Delivers Big to Launch a Complex CX Operation

Thu, 15 May 2025 15:00:00 GMT

by Mike McDaniel

During a recent visit with our outstanding Customer Experience Management team, I got to meet 36 talented leaders – the Conduent Tiger Team – just as they prepared to embark on a 9,000 mile journey. For the next 12 weeks, these seasoned professionals would train 1,000 newly onboarded Conduent agents. The Tiger Team’s charge was to successfully transfer their expertise to ramp up a new Conduent site supporting one of our leading clients.

Exemplifying Conduent’s Core Strengths

There is so much in the Tiger Team story that exemplifies the themes I keep writing about here - the values at the core of Conduent’s success.

Developing and Nurturing Talent

These 36 leaders were selected for their deep expertise, built over years of experience at Conduent – nine of them with over a decade of service. They started their careers as agents, immersing themselves in our clients’ businesses, and became leaders and now trainers of new talent. Working at a Center of Excellence, they understand the complex nature of CX and developed the capabilities that are essential to delivering the level of service our clients and their customers expect.

Deep Client Knowledge

Beyond being CX professionals, what truly sets the Tiger Team apart is their comprehensive understanding of their client’s business. Their expertise extends beyond customer lifecycle management — they grasp the technical processes, operational challenges, and the nuances that drive customer interactions. By bridging CX mastery with business acumen, they ensure that new team members not only learn the operational framework but also connect with the meaning behind their work—something many of them personally experienced during their own journeys at Conduent.

Clients Recognize and Reward Strong Partnerships

Scaling up 1,000 new team members is a rare opportunity—one that Conduent earned because of the great work that our existing teams are doing every day. Our client knows that the Conduent team understands their business inside and out, aligns with their vision, and is invested in their long-term success. Conduent was able to expand the working relationship, take on this new assignment (which meant hiring, ramping up and becoming fully operational in 4 months!) because of our commitment, dedication and methodical approach to CX training.

Looking Ahead

I am proud of the work the Tiger Team has accomplished and their help in building a stronger relationship with our client. I can’t wait to see them again to hear about their experiences on this incredible journey.

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Conduent Recognized as General Motors' 2024 Supplier of the Year

Wed, 23 Apr 2025 12:38:00 GMT

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Conduent earns Supplier of the Year honors by GM for the third time

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services provider, has been named a 2024 Supplier of the Year by General Motors at GM’s 33rd annual Supplier of the Year event in Phoenix, Arizona.

“There is no greater testament to a successful partnership than recognition from a valued client," said Mike McDaniel, Group President, Commercial Solutions at Conduent. “We are honored to receive this award for the third time. This achievement reflects our team's deep understanding of GM’s business, delivery of strong business outcomes, and our long-lasting collaboration with the GM team. This award is the result of two great teams working seamlessly together."

About GM’s Supplier of the Year Awards

GM’s Supplier of the Year awards recognizes global suppliers for their execution across key categories like safety, innovation and resilience. A global cross-functional team makes award selections based not only on an organization’s performance across 2024, but also their alignment to GM’s core values and ambitious goals.

“For more than 30 years, General Motors has recognized the company’s top global suppliers at our annual event, spotlighting their innovation and resiliency through even the most challenging circumstances,” said Jeff Morrison, global chief procurement officer at GM. “Together, we’re helping bring advanced technology and the industry’s broadest portfolio of vehicles to market for GM customers.”

This year, 92 suppliers across 12 countries made GM’s 2024 Supplier of the Year list. For more information, visit news.gm.com.

Jarrod Hooper, Senior Director of Client Management for Finance, Accounting & Procurement at Conduent; Paris Pavlou, Executive Director, Global Purchasing and Manufacturing Services at General Motors; Mike McDaniel, Group President, Commercial Solutions at Conduent

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 59,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

About General Motors

General Motors (NYSE:GM) is driving the future of transportation, leveraging advanced technology to build safer, smarter, and lower emission cars, trucks, and SUVs. GM’s Buick, Cadillac, Chevrolet , and GMC brands offer a broad portfolio of innovative gasoline-powered vehicles and the industry’s widest range of EVs, as we move to an all-electric future. Learn more at GM.com.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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