Digital Payments - Conduent

Conduent and AshBritt Team Up to Offer Disaster Recovery Services and Emergency Relief Funds to Those in Need

Thu, 31 Oct 2024 12:45:00 GMT

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FLORHAM PARK, N.J. & DEERFIELD BEACH, Fla. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, and AshBritt, the nation’s leading rapid-response emergency management, logistics and disaster-response contractor, today announced a collaboration to offer emergency services and instant payments to those in need.

The new offering combines Conduent’s expertise in managing a range of payment services for public sector clients with AshBritt’s experience with various disaster recovery efforts. The companies stand ready to quickly support government agencies or other organizations that help people and communities affected by natural disasters or other crises.

As a U.S. industry leader delivering electronic payments for government services in 37 states, Conduent offers instant or digital payment capabilities to agencies and other entities. Its Rapid Assistance solution can dramatically accelerate agencies’ and non-profits’ ability to securely deliver funds to individuals in minutes, rather than in days or weeks. Conduent can also provide chip-enabled, pre-paid debit cards – helping to ensure that those affected by disasters and crises receive aid quickly regardless of their banking status.

AshBritt is an industry leader in rapid-response logistics, such as base camps and comfort stations set up in communities. These types of facilities usually become points of distribution for those affected by a disaster, and this collaboration further expands the services that can be offered. AshBritt’s senior management and technical consultants have more than 200 years of combined experience and are intimately acquainted with all facets of disaster recovery efforts, including debris removal, management, reduction, processing, recycling and disposal, as well as emergency planning, damage mitigation and risk abatement.

“This innovative new collaboration with AshBritt is a great example of how two companies can combine their unique capabilities and expertise to meet a critical need among communities nationwide,” said Wade Fairey, General Manager, Payments and Child Support Solutions at Conduent. “Many natural disasters require mass distribution of funds as quickly as possible, and Conduent has deep experience in providing secure payment solutions that offer recipients near-immediate assistance. We’re proud to play a role in helping those who need support.”

“AshBritt is a government solutions provider always looking for new and innovative methods for delivering resources and services to communities we serve after an emergency event,” said Gerardo Castillo, President, Management and Logistics at AshBritt. “This novel collaboration with Conduent, a leader in their respective industry, allows us to continue offering the clients we serve with the most effective post-emergency solutions.”

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

About AshBritt
AshBritt is a national rapid-response emergency management, turn-key logistics, and disaster debris removal contractor. Since its inception in 1992, AshBritt has conducted over 500 disaster response missions and 52 special environmental projects, successfully serving more than 600 clients across the United States. The AshBritt team has been directly involved in the recovery efforts of more than 108 federally declared disasters in over 30 states, responding to major weather events, like Hurricanes Ian, Harvey, Irma, and Michael, wildfires in northern California, historic flooding in Kentucky, and mobilizing during the COVID-19 pandemic to administer more than 1 million vaccines across 20 states. Through the AshBritt Foundation, AshBritt supports communities where our team lives and works, investing more than $15 million across the U.S. Learn more at www.ashbritt.com .

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Collaborates with Microsoft on Generative AI to Drive Innovation in Business Process Solutions

Mon, 29 Apr 2024 12:43:00 GMT

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Initiative initially focused on generative AI implementation in healthcare claims management, customer service platforms and fraud detection

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced an innovation initiative with Microsoft that will use Microsoft Azure OpenAI Service to bring the power of generative AI to drive quality, productivity and faster cycle times for Conduent’s global clients.

The innovative initiative initially is exploring generative AI implementation in healthcare claims management, customer service platforms and fraud detection, with three pilots underway. By integrating generative AI into its client offerings and internal operations, Conduent builds on its longstanding history of delivering technologies and solutions that improve client operating and cost performance, enhance customer experience and optimize business processes.

“With a heritage built on helping our clients improve their business performance through technologies such as automation, machine learning, and digitalization, we are excited to collaborate with Microsoft to develop the next generation of business solutions that will be powered by generative AI,” said Cliff Skelton, Conduent President and Chief Executive Officer. “We are focused on harnessing the potential of generative AI to further advance our solutions and capabilities leading to improved quality, efficiency and productivity for our clients and in our own operations.”

“Generative AI has the power to transform how businesses and organizations operate – serving as a force-multiplier to improve efficiencies and enhance customer experiences across a range of industries,” said Svetlana Reznik, GM Data & AI at Microsoft. “Our collaboration with Conduent will help accelerate AI adoption for their customers in a secure cloud environment.”

Creating innovation in business processes through generative AI
As a BPaaS leader with a diversified portfolio of solutions and industries served, Conduent is in a unique position to evaluate and embed generative AI across a range of applications and sectors.

Through this AI initiative, Conduent and Microsoft will be collaborating on multiple use cases across a variety of business processes. These use cases will use dedicated instances of AI to protect Conduent’s and its clients’ data. The generative AI pilots underway include:

Intelligent data harvesting from healthcare claims documents for faster adjudication by implementing Azure AI Document Intelligence and Azure OpenAI Service
Increasing the volume and speed of fraud detection processing in payments by using Azure Data Factory and Azure OpenAI Service
Improving customer service agent responsiveness by using Azure AI Language Service, Azure AI Speech Service and Azure OpenAI Service

With deep experience in robotic process automation (RPA) and other forms of automation, Conduent is well positioned to guide its clients in the use of this new technology and its eBook, “Generative AI: A measured approach to exploring opportunities that drive business process efficiency ,” offers actionable insights to streamline operations and foster growth through generative AI.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 59,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent to Offer U.S. Federal Reserve’s FedNow℠ Service for Instant Payments

Thu, 20 Jul 2023 14:35:00 GMT

FLORHAM PARK, N.J., July 20, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced it is expanding its digital payment solutions by offering the U.S. Federal Reserve’s FedNow Service for instant payments. FedNow Service, the agency’s first new payment platform in nearly 50 years, significantly expands access to instant, safe and secure transactions with financial institutions and their customers in the United States.

As part of the FedNow Service launch on July 19, Conduent completed successful payment transactions and payment requests with multiple clients, including a tolling authority, two state agencies and a global telecommunications company.
Serving as a technical integrator for digital payments, Conduent is the only Business Process Solutions (BPS) provider to participate in the FedNow Service launch, and it is the first BPS to offer access to FedNow Service to its clients through Conduent’s Integrated Payments Hub .

Financial institutions of all sizes, including regional and small banks, as well as the businesses and agencies and the millions of consumers served by financial institutions will now have more flexibility and more access to safe, secure, irrevocable immediate payments.

“Congratulations to the Federal Reserve on the successful launch of FedNow Service, an important milestone for our country’s broader financial system. By offering the benefits of FedNow Service, Conduent is proud to help expand access to accelerated, secure payments, regardless of banking relationships,” said Cliff Skelton, President and Chief Executive Officer, Conduent. “Adding FedNow Service to our capabilities is another example of how Conduent drives digital transformation and empowers today’s digital economy where speed, convenience and security are paramount.”

By offering new instant payment capabilities, Conduent can help businesses across a range of industries and government agencies eliminate paper, reduce costs, improve security and bolster customer satisfaction while providing immediate payment options to their end-users. For example, transportation authorities can offer motorists instant payments to satisfy tolling and parking fees. Refunds and rebates can be sent to consumers avoiding check costs. Government agencies can mitigate fraud with account ownership authentication expediting the validation process for benefits.

Through strategic relationships with BNY Mellon announced in late 2022, Conduent provides seamless access to global, instant payment capabilities via a single platform . Conduent enables a wide range of electronic payment options catering to diverse sectors, including but not limited to government, insurance, automotive, tolling and transit.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical services. Through a dedicated global team of approximately 60,000 associates, process expertise and advanced technologies, Conduent solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways, including delivering 43% of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

About the FedNow Service
The Federal Reserve Banks are developing the FedNow Service to facilitate nationwide reach of instant payment services by financial institutions — regardless of size or geographic location — around the clock, every day of the year. Through financial institutions participating in the FedNow Service, businesses and individuals will be able to send and receive instant payments at any time of day, and recipients will have full access to funds immediately, giving them greater flexibility to manage their money and make time-sensitive payments. Access will be provided through the Federal Reserve’s FedLine ^® network, which serves more than 10,000 financial institutions directly or through their agents. For more information, visit FedNowExplorer.org.

"FedNow" is a service mark of the Federal Reserve Banks. A list of marks related to financial services products that are offered to financial institutions by the Federal Reserve Banks is available at FRBservices.org.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Introduces Rapid Assistance Solution to Help Agencies Expedite Disbursement of Emergency Relief Funds

Thu, 18 May 2023 12:45:00 GMT

FLORHAM PARK, N.J., May 18, 2023 -- Today, Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, announced Rapid Assistance , a new transformational payment solution. This solution can dramatically speed up the ability of government agencies and non-profit organizations to securely deliver funds to individuals. When needs are urgent, agencies now can dispatch aid to those impacted by natural disasters and other crises in a matter of minutes, rather than in days or weeks.

“Conduent’s Rapid Assistance allows governments to distribute time-critical assistance to the public by the means and manner that best meets each recipient’s needs,” said Andy Efstathiou, Research Director at NelsonHall. “Providers of relief assistance have two major challenges: setting up a payment system that is auditable and transparent and getting money to where it can help in a timely fashion. To date, relief agencies have found that a large percentage of recipients receive aid long after the event, with the people least able to shoulder the financial burden often the ones facing the longest delays. Conduent’s experience with providing child and governmental support services enables it to build this auditable, secure payment capability.”

Leveraging Conduent’s market-leading digital payment capabilities, Rapid Assistance allows federal and state agencies to instantly and securely provide relief funds. Rapid Assistance currently offers ACH direct deposit, Zelle ^® and real-time payments over the RTP ^® network, and Conduent will look to offer other future product enhancements. Combining these digital options with chip-enabled, pre-paid debit cards will help ensure that all impacted constituents can receive aid quickly regardless of their banking status. All of the payment options are facilitated via Conduent’s Integrated Payments Hub , which enables faster and easier deployment.

“This is exciting news for government agencies, charitable organizations or any other entity that desires to expedite the transfer of funds,” said Mark E. King, President of Government Solutions at Conduent. “In the case of natural disasters, it is that much more complicated if mailboxes are no longer standing, streets aren’t accessible or families are displaced. Rapid Assistance offers digital payment options that citizens want and need. Our solution will help states and their aid partners improve the speed and security of assistance.”

Conduent is a leader in government payment disbursements for federally sponsored programs including Supplemental Nutrition Assistance Program (SNAP) and Women, Infants and Children (WIC), as well as government-initiated cash disbursements such as child support and unemployment insurance. Conduent currently delivers electronic payments for government services in 36 states, including 23 Electronic Benefit Transfer (EBT) programs.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

RTP is a registered service mark of The Clearing House Payments Company L.L.C. Zelle ^® and the Zelle ^® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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Conduent Introduces First-of-Their-Kind Digital Payment Solutions for Tolling and Other Transportation Uses

Fri, 28 Apr 2023 12:45:00 GMT

Fast, secure and convenient real-time payments over the RTP ^® network will allow toll road users to digitally pay bills and fund their accounts, while tolling agencies will be able to send invoices and receive payment in minutes

Future solutions could expand options for bus and rail transit operators, parking authorities and other public sector uses

FLORHAM PARK, N.J., April 28, 2023 -- Conduent Transportation, a global provider of smart mobility technology solutions and business unit of Conduent Incorporated (Nasdaq: CNDT), today announced new digital payment solutions , using real-time payments over the RTP ^® network, for the transportation sector. The solutions will make billing and paying tolls faster, easier and more secure for transportation agencies and toll road users. The new digital solutions, the first-of-their-kind in the transportation industry, could later expand payment options for bus and rail transit operators, parking authorities and other public sector uses, such as traffic fines.

The solutions are offered through Conduent’s Digital Integrated Payments Hub , powered by a collaboration with financial services leader BNY Mellon. The hub allows businesses and government agencies and their customers to access faster and more secure cost-effective options to send, request or receive payments.

The digital solutions build on Conduent’s more than 50 years of experience in managing payments on behalf of transportation and other public sector clients to now offer multiple modes of payments for agencies and motorists. Conduent currently processes nearly 12 million tolling transactions every day, or more than 4.3 billion annually, and manages approximately 48% of the transactions of the top 10 U.S. tolling agencies.

Tolling transactions via digital payments can happen in a matter of minutes, simplifying the payment process for agencies and drivers. Real-time payments over the RTP network are also irrevocable and significantly reduce administrative and processing costs, while helping to modernize the customer experience. For example, if a tolling account has insufficient funds to pay a toll, agencies will be able to quickly send an SMS notification to the vehicle’s registered owner, offering a real-time digital payment option. A bill is automatically generated via Conduent’s payment hub and routed to the owner’s bank account. The owner then receives a notification from his or her financial institution and authorizes payment, allowing the cash to be applied to the account.

“Today’s public is rapidly adopting – even expecting and demanding – more digital payment options to make their financial transactions faster and more convenient, while providing peace of mind about security,” said Lou Keyes, President of Transportation Solutions at Conduent. “Building on our leadership positions in government payments and tolling, our Digital Integrated Payments Hub now makes it possible to extend real-time payments to tolling agencies and those they serve, as well as other transportation segments and activities requiring billing and payments. Digital payments reduce costs and improve agencies’ revenue collection while enhancing the experience for their patrons.”

Overall program benefits to the public for Conduent’s real-time payment capabilities include reduced violation rates and late fees because invoices and charges now can be paid immediately. People will gain improved convenience, flexibility and control over their payments, accounts and funds. For example, drivers can schedule future payments without needing to maintain an account balance.

For transportation agencies, the benefits of digital payments include increased revenue predictability and speed of collections. They can avoid complex and lengthy processing while reducing those associated costs. Digital payments will also allow transportation agencies to offer an improved and more satisfying experience.

RTP is a registered service mark of The Clearing House Payments Company L.L.C.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Introduces VeriSight Identity Validation and Bank Account Owner Verification Solutions to Combat Fraud and Strengthen Government Aid Programs

Thu, 01 Dec 2022 13:45:00 GMT

VeriSight can help federal and state agencies confirm the identities of program beneficiaries

Solutions are designed to detect identity fraud at enrollment and, where applicable, bank account ownership before benefits are disbursed

In addition to fraud prevention, VeriSight can help state and federal agencies identify fraud ring activity to aid in the investigation and prosecution of perpetrators and reclaim stolen funds

FLORHAM PARK, N.J., Dec. 01, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, today introduced its VeriSight solutions to help federal and state government agencies combat benefits fraud and strengthen public aid programs nationwide.

The VeriSight solutions – an expansion of Conduent’s current capabilities in government payments – provide robust identity verification and validate bank account ownership before transactions are completed and benefits are disbursed. VeriSight analysis tools also can assist state and federal agencies in identifying fraud ring activity to aid in investigating and prosecuting perpetrators and reclaiming stolen funds.

Public programs that can benefit from Conduent’s VeriSight solutions include:

Unemployment Insurance (UI)
Temporary Assistance for Needy Families (TANF)
Supplemental Nutrition Assistance Program (SNAP) / Electronic Benefits Transfer (EBT)
Women, Infants and Children (WIC) EBT
State Supplemental Insurance
Child Support
Department of Revenue programs
Other constituent benefit programs

Unemployment fraud alone is a multi-billion-dollar challenge nationwide, as was the case during the COVID-19 pandemic. A report from the U.S. Department of Labor’s Office of Inspector General found that at least $163 billion in pandemic unemployment benefits may have been paid improperly, with a significant portion attributable to fraud.

Conduent’s VeriSight solutions are designed to be configurable, providing a range of services to meet agency needs, from investigations to ongoing fraud prevention. They can also help states quickly resolve claims of identity theft. The suite includes the following:

Identity Verification: These solutions verify applicant identities, helping to catch fraud attempts before funds are disbursed. Fact-based authentication at the enrollment and eligibility stage can detect perpetrators using false or stolen identity information.
Payment and Disbursement Account Validation: Building on Conduent’s proven experience in transferring and depositing billions of dollars on behalf of clients, this solution verifies that funds and transfers reach their rightful recipients and bank accounts, with automated tools to prevent fraudulent transfers.

“The massive rise in government benefits enrollments during the pandemic strained many states’ abilities to mitigate the corresponding rise in application fraud,” said Mark King, President, Government Solutions at Conduent. “Working in partnership with our clients to deliver these critical benefits, we provide more effective solutions that can help state agencies and law enforcement officials combat fraud and strengthen a range of aid programs.”

Conduent manages more than 100 payment card programs on behalf of dozens of state and federal agencies. In 2021, it disbursed a total of $125 billion in payments to support government programs.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, processes, and technologies, Conduent solutions and services enhance customer experience, increase efficiencies, reduce costs, and improve performance for most Fortune 100 companies and more than 500 government entities. Whether it’s touching three out of every four health insured lives and delivering 45% of SNAP payments in the U.S. or enabling 1.3 billion customer service interactions and empowering 10 million employees through HR services worldwide, Conduent services and solutions interact with millions of people every day and move our clients’ operations forward. Learn more at https://www.conduent.com .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Collaborates with BNY Mellon to Launch New Digital Hub that Expands Access to Faster, Easier and Secure Payments

Tue, 22 Nov 2022 13:45:00 GMT

FLORHAM PARK, N.J., Nov. 22, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, today announced the launch of its new Digital Integrated Payments Hub enabling businesses and public sector agencies to access secure, faster, and cost-effective options to send, request or receive payments.

By integrating the payment capabilities of BNY Mellon’s trusted infrastructure, Conduent’s new Digital Integrated Payments Hub speeds up refunds, rebates, and overpayment remediations from as many as 10 days to a matter of minutes, while providing the ability to conveniently and transparently track transactions.

Conduent is the first business process outsourcing provider to offer a centralized platform consolidating different payment processes and systems, including the latest solutions such as Real Time Payments from The Clearing House and Zelle ^® , reducing the cost of paper checks and creating an enhanced customer experience.

“We know that consumers increasingly prefer the convenience, immediacy, and security of established digital payment services. By adding BNY Mellon as our payments infrastructure provider, we can now offer clients across the Government, Commercial and Transportation segments new payment options that reduce costs, mitigate fraud and provide timely benefits,” said Rob Houser, Global Head of Strategy & Corporate Development at Conduent.

“Conduent’s Digital Integrated Payments Hub becomes a natural, technical integrator to our existing suite of services at a time when many commercial and public sector clients are focused on gaining efficiencies and improving the customer experience,” Conduent’s Houser added.

As the first institution to originate a payment on the RTP network, BNY Mellon’s collaboration with Conduent is the latest example of the bank’s commitment to transforming the global payment system. “By marrying our 238-year legacy of trust and innovation with investments in the newest capabilities, BNY Mellon is providing the means for businesses to expand consumer access to a range of popular and proven payment technologies,” said Carl Slabicki, co-head of global payments at BNY Mellon. “The benefits in transportation alone could make commuting a more seamless experience.”

Potential use cases for the Digital Integrated Payments Hub include:

Transportation authorities can add RTP® Request for Pay as an option for motorists to safely and efficiently satisfy tolling, parking, and transit fees.
Instead of issuing a rebate or refunds check that is costly to execute and manage, organizations can use Zelle ^® to send funds to consumers for over-the-counter medicine or merchandise and therefore avoids collecting sensitive account data.
Government agencies can authenticate account ownership and account status as a fraud mitigation tool, therefore expediting the validation process prior to providing benefits to those who need them most.
Companies' and government agencies’ accounts payable systems can go nearly paperless using digital payments to pay vendors through their account payable systems.

Digital payments also provide an opportunity for companies, agencies, and consumers to reduce their environmental footprint. Paper from 2.3 billion checks and discarded envelopes total nearly 455,000 trees each year, according to estimates from BNY Mellon.

The Digital Integrated Payments Hub has a simple API, connecting clients seamlessly with a single connection that allows for sending payment instructions or accessing data for payment reconcilement quickly and securely. The hub builds on Conduent’s current payment solutions offerings, including Automated Clearing House (ACH) transfers, pre-funded debit cards and PayPal, for example. The capabilities also integrate with other Conduent services, such as with Conduent’s customer experience platforms and customer care associates, who often are responsible for supporting processing refunds, rebates and payment requests on behalf of citizens and business customers.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent and Servicing Solutions Working Together to Transform Loan Servicing

Mon, 21 Sep 2020 12:45:00 GMT

FLORHAM PARK, N.J., Sept. 21, 2020 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT) today announced that Servicing Solutions, a leading consumer loan servicing company, has selected Conduent’s Loan Manager loan servicing application services.

Under this new contract, Servicing Solutions will be utilizing Conduent’s Loan Manager SaaS offering to support their end-to-end loan servicing solution for consumer finance industry clients. Loan Manager is flexible, scalable and customizable and provides Servicing Solutions with a web-enabled platform to support their operating processes and third-party integration requirements.

Conduent currently hosts more than 13 million loans and leases and manages more than $120 billion in consumer loan assets, helping lending clients enhance customer experience through efficient and improved usability. The solution is designed to assist loan servicing organizations of any size to streamline their operations, drive efficiency with intuitive interfaces and manage collections.

Servicing Solutions selected Loan Manager because of its cost-effectiveness, ease of use and simplicity to integrate into their existing systems. Conduent continues to make investments in technology solutions to improve business processes and customer experience, such as automated workflows and real-time posting.

“There is a significant growth opportunity in loan servicing for companies that can provide a differentiated, high quality customer experience,” said Louis Ochoa, president and CEO of Servicing Solutions. “By combining Conduent’s more than 30-years of experience in consumer finance solutions with Servicing Solutions’ focus on implementing best practices with new technologies, we can now offer our customers an innovative, integrated resource to manage the life of a consumer loan.”

“At Conduent, we have built long-term relationships with clients that have a similar vision and commitment to delivering the best and most innovative customer experiences in the market,” said Dharma Rajagopalan, Global Head, Business Operations Solutions at Conduent. “By working together, Servicing Solutions and Conduent can provide financial services clients with full service on a wide array of loan assets.”

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services , and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

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Conduent Teams with PayPal to Make Child Support Payments Easier, More Secure

Fri, 20 Sep 2019 12:45:00 GMT

FLORHAM PARK, N.J., September 19, 2019 — Conduent Incorporated (NYSE: CNDT) today announced a collaboration with PayPal that will simplify secure child support payments made by employers and individuals in the United States.

Using Conduent’s ExpertPay® platform, users can now make payments to child support agencies in all 50 states via their PayPal accounts. The accounts are easily linked to ExpertPay, which securely and quickly distributes the funds to the agencies. This eliminates the need for credit card or bank information for the transaction.

As the only multistate child support payment portal in the nation, ExpertPay provides a convenient alternative to traditional, manual methods of making and managing payments. It ensures compliance with state-level remittance requirements and is ideal for making multiple payments at one time, including to different states. ExpertPay is currently used by more than 275,000 employers, payroll processors and non-custodial parents.

“As a market leader in child support, we’re teaming up with PayPal to offer businesses and citizens more convenient and secure options,” said Mark Brewer, President, Global Public Sector Solutions, Conduent. “This collaboration also supports the mission of our state government clients, which must ensure child support payments are delivered to the families and children who need them.”

According to PayPal, there are 277 million active account holders. PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.

Conduent currently processes more than one-third of the nation’s child support payments. The company recently received the 2019 Corporate Associate of the Year Award from the National Child Support Enforcement Association. The award recognizes its many years of advocacy and active partnership with stakeholders in the child support community.

Conduent helps government agencies transform their operations and business processes to better serve constituents. Delivering innovative solutions through analytics and data, and by working with companies like PayPal, Conduent offers solutions for government payments and health care, as well as eligibility and enrollment, child support and case management.

About Conduent

As one of the largest business process companies in the world, Conduent manages mission-critical interactions at massive scale – helping global businesses and governments stay ahead of rapidly evolving expectations. We leverage the power of cloud, mobile and IoT, combined with innovations in automation, AI and blockchain technologies, to elevate every constituent interaction, and deliver advanced digital experiences that are more efficient, seamless and satisfying. It’s why a majority of Fortune 100 companies and over 500 government entities depend on Conduent to manage essential interactions on their behalf and move their operations forward.

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Conduent Named Corporate Associate of the Year by National Child Support Enforcement Association

Wed, 14 Aug 2019 12:45:00 GMT

FLORHAM PARK, NJ, August 14, 2019 — In recognition of its many years of advocacy and active partnership with stakeholders in the child support community, Conduent Incorporated (NYSE: CNDT), a digital interactions company, received the 2019 Corporate Associate of the Year Award from the National Child Support Enforcement Association (NCSEA).

The award was presented this week at the association’s annual Leadership Symposium in Minneapolis, which drew more than 700 child support and human services professionals from across the county to network, learn, share and build leadership skills. The event coincides with Child Support Awareness Month.

“Conduent has been a consistent and dedicated champion of NCSEA for many years, providing both financial and volunteer support,” said NCSEA President Craig Burshem. “The expertise and support they provide year-round is essential to NCSEA and the child support community. Conduent representatives serve NCSEA through consistent and enthusiastic volunteer support, with representatives on the NCSEA Board of Directors and 10 committees and subcommittees.”

For more than 25 years, Conduent has served child support agencies, helping them to improve services for citizens. The company currently processes more than one-third of the nation’s child support payments every year and is an industry leader in accuracy, efficiency and reliability. Conduent’s ExpertPay™ platform handles approximately $2 billion in payments annually from employers, payroll processors and individuals.

“This is a tremendous recognition for our team of subject matter experts, who tirelessly contribute their time and expertise to the child support community,” said Marcus Collier, Group Chief Executive, Conduent Government. “Our partnership with NCSEA reinforces the collaborative and cooperative spirit that’s so essential to helping our clients address their fiscal, operational and technological needs.”

Collier joined Scott Cade, Vice President, Child Support Services, and other child support subject matter experts, including Robbie Endris, Hal Carl and Alex Camacho, in accepting the award on behalf of the company. While at the Leadership Symposium, Conduent team members also shared their expertise during a series of panel discussions and instructional sessions.

Conduent helps government agencies transform their operations and business processes to better serve constituents. Driving innovation through analytics, research and data, Conduent offers solutions for government payments and health care, as well as eligibility and enrollment, child support and case management.

About Conduent

As one of the largest business process companies in the world, Conduent manages mission-critical digital interactions at massive scale – helping global businesses and governments stay ahead of rapidly evolving expectations. We leverage the power of cloud, mobile and IoT, combined with innovations in automation, AI and blockchain technologies, to elevate every constituent interaction, and deliver advanced digital experiences that are more efficient, seamless and satisfying. It’s why a majority of Fortune 100 companies and over 500 government entities depend on Conduent to manage essential interactions on their behalf and move their operations forward.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S., 11 million employees who use our HR Services, and nearly 9 million people who travel through toll systems daily. Whether it’s digital payments, medical claims administration, eligibility and enrollment, transportation and mobility systems, end-user engagement or benefit administration – Conduent makes every interaction more individualized, immediate and intelligent. Learn more at www.conduent.com.

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Conduent Improves Parking Management and Payment Systems in the City of Santa Fe, N.M.

Wed, 15 Nov 2017 14:00:00 GMT

FLORHAM PARK, N.J. – Using new online services, residents and tourists in the City of Santa Fe will have an easier way to pay for parking tickets, appeal citations, and request permits. Managed by Conduent Incorporated (NYSE: CNDT), the parking management system along with new in-field technology will streamline customer service and improve the City’s parking availability.

“The City of Santa Fe had a legacy parking system in place that wasn’t meeting its needs,” said Don Hubicki, general manager, Conduent, Public Sector, Transportation. “With Conduent’s innovative technology platforms and deep industry expertise, we can transform the way Santa Fe addresses its parking challenges and, in turn, provide citizens with better customer service.”

With Conduent's Violations Processing Service & System, citizens no longer need to mail in items or visit Santa Fe’s Parking Division Office in-person to take care of their parking needs. New system capabilities include:

Web and phone payment services – Citizens will be able to pay their parking tickets online by visiting the City of Santa Fe’s website. Conduent will also provide an Interactive Voice Response system with a telephone number citizens can dial to pay their fines over the phone, as well as hear additional information about paying tickets and applying for parking permits.
Online contesting – Citizens will have the ability to scan and upload the ticket they’d like to contest via Santa Fe’s website, then send their request for administrative review.
Request and renew parking permits – Citizens will be able to easily request and renew many different types of on-street parking permits via the City’s website.

Santa Fe Parking Division employees will be able to review all documentation received online and manage that documentation through an automated workflow queue. From there, each document will be attached to a ticket record with one simple click so all documents are in one place, decreasing the time it takes to answer questions or make decisions about citations.

The processing system will also handle ticket noticing and other correspondence including decision letters, courtesy notices, insufficient funds letters and drive away letters.

Parking Enforcement Officers (PEOs) in Santa Fe will also receive new handheld devices equipped with CitySight®, Conduent’s cloud-enabled performance management system. The solution enables increased PEO efficiency and provides real-time operational data to help parking enforcement supervisors better manage workloads, make smart dispatching decisions and create high-performance teams of PEOs.

“We needed a parking system that could handle our city’s many nuances while providing our residents and visitors with modern-day conveniences,” said Noel Pinto Correia, Parking Division Director, Public Works Department, City of Santa Fe. “I’ve had the unique opportunity of working with Conduent’s parking team in two other cities, and trust that they will seamlessly bring Santa Fe’s parking system into the 21^st century with efficiencies and conveniences that directly benefit our citizens and visitors.”

Conduent will upgrade the City of Santa Fe’s former parking management system and install CitySight on all handheld devices by the beginning of December 2017.

Conduent is a leading provider of advanced parking management and other mobility solutions, including electronic toll collection, transit and public transport, and safety, which offer automated, analytics-based, personalized services for government agencies and their constituents. The company has been helping transportation clients in more than 27 countries for more than 40 years.

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About Conduent

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

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Conduent’s Work in Banking, Healthcare, and Business Services Recognized by Everest Group

Wed, 20 Sep 2017 12:30:00 GMT

FLORHAM PARK, N.J.– Conduent Incorporated (NYSE: CNDT), a leading business services provider, has recently earned strong positions in four Everest Group research reports focused on multiple industries. From banking and healthcare, to automation and outsourcing, Conduent is well positioned to transform businesses through innovation, expertise and valued partnerships.

Covering a wide range of industry expertise, Conduent is positioned as a Major Contender in the following Everest Group reports:

Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017
Life Sciences BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017
Business Process Services Delivery Automation (BPSDA) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Conduent also earned status as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017.

Everest Group uses its PEAK Matrix to provide an objective, data-driven comparative assessment of service providers based on their overall delivery capabilities and market success in outsourcing revenue, clients, and year-to-year growth.

“When we launched Conduent as an all-new company, we sharpened our focus on our go-to market capabilities, as well as consistency in applying our automation and analytics solutions, innovation and expertise,” said Pratap Sarker, Conduent, group chief executive, Financial Services & Healthcare. “The recognition from Everest Group is proof that Conduent brings a number of key strengths to the banking, healthcare and business services industries. We continue to make investments in these areas to provide our customers and their end users with exceptional experiences.”

Conduent has 40 years of expertise in transforming banking, insurance and capital market organizations through front- and back-office services including automated customer acquisition, onboarding, fulfillment, servicing, and recovery. Conduent’s self-service tools have helped financial institutions deflect an average of 20 percent of calls, increasing efficiency for the bank and the end user.

In healthcare and life sciences, Conduent employs 500 clinicians who work directly with clients to help constituents make the right plan choice, understand their coverage and health risks, connect with the right providers, access prescriptions, and improve care plan adherence. Serving nine of the top 10 pharmaceutical and life science companies, Conduent’s breadth of offerings include clinical trial support, customer care and communications, patient access solutions, and behavior modification/counseling.

As multiple digital elements disrupt the business services status quo, Conduent helps companies evolve and stay relevant with automated services and modern contact center outsourcing. Through tools such as robotic process automation (RPA), virtual agents, and machine learning, Conduent enables new models of customer support to drive cost out of standardized processes. Their work with more traditional call center outsourcing continues to evolve as well, with 160 global customer care centers handling more than 2.5 million daily interactions with customers for some of the world’s top brands in 30 different languages.

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About Conduent
Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

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