Digital Transformation Services - Conduent

Conduent Named a Rising Star in 2021 ISG Provider Lens(TM) Healthcare Digital Services Report for U.S.

Wed, 02 Feb 2022 13:45:00 GMT

Company recognized for innovations in Payer Digital Transformation and Payer Business Process as a Service (BPaaS).

ISG report also notes company’s position for Healthcare Interoperability Services & Solutions.

FLORHAM PARK, N.J., Feb. 02, 2022 -- Conduent Incorporated (Nasdaq: CNDT) today announced that the company has been named a “Rising Star” in two quadrants of the 2021 ISG Provider Lens™ Healthcare Digital Services Report for the U.S. Information Services Group (ISG), a leading global technology research and advisory firm, recognized Conduent as a Rising Star in the categories of Payer Digital Transformation Services and Payer Business Process as a Service (BPaaS) for the company’s promising portfolio and market experience, including the required roadmap and focus on key market trends and customer requirements. ISG evaluated the capabilities of more than 30 U.S. healthcare payer service providers for this report.

Ron Exler, Director and Principal Analyst for ISG Research and author of the report, said, “Conduent has end-to-end capabilities to meet the needs across the payer value chain, including member engagement, network management, care management and claims management, leveraging advanced automation and analytics. These capabilities improve outcomes for payers by enhancing member experience, reducing costs of service, improving health status and quality ratings, maintaining compliance, and reducing complexity. The company engenders loyalty from its payer clients with its modernization guidance, regulatory compliance capabilities, digital innovation and service delivery model.”

ISG analysts noted Conduent’s excellent service delivery, strong market impact and robust technology-enabled solutions as contributors to the Rising Star recognition, in addition to the company’s strengths in the following areas:

High client retention which reflects the company’s investments in modernization, on-time delivery of product enhancements and continuous improvement in payment integrity recoveries.
Integrated capabilities that help payers enhance member experiences and improve health outcomes.
Breadth of solutions and experience to drive performance outcomes, such as increasing efficiencies, reducing administrative costs and medical spend, improving compliance and enabling revenue growth.
Intelligent automation and machine learning to reduce manual paperwork in open enrollment processing and improve claims processing auto-adjudication rates.

“Our solutions enable government and commercial healthcare payers to reduce complexity and improve performance while delivering better transparency and experiences for hundreds of millions of members every day,” said Sheila Curr, Global Head, Commercial Healthcare for Conduent. “The recognition by ISG underscores our strong commitment to the healthcare industry and speaks to the impact of the significant and targeted investments we are making in advanced technologies and flexible operating models to support the industry’s push toward modernization and digital transformation.”

ISG also recognized Conduent as a “Product Challenger” in the Healthcare Interoperability Services & Solutions quadrant. Product Challengers show evidence of investing to enhance their market presence and competitive strengths. In addition, Conduent has more than 25 years of expertise in customer experience management and is a Leader in the 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Global report.

Conduent Healthcare solutions are designed to help government and commercial healthcare payers improve operational efficiency, enhance member engagement, and improve health outcomes. The company’s end-to-end solutions span member, network, care and claims management services, and risk and compliance solutions. To learn more about the Digital Transformation and BPaaS solutions highlighted in the ISG report, please click here .

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs, and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

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Conduent Recognized as 2021 Leader in Cloud HR Transformation by NelsonHall

Tue, 07 Dec 2021 13:45:00 GMT

FLORHAM PARK, N.J., Dec. 07, 2021 -- Conduent Incorporated (Nasdaq: CNDT) today announced that NelsonHall, a global analyst firm, has named the company as a market leader in Cloud HR Transformation Services in its 2021 NelsonHall Evaluation and Assessment Tool (NEAT) Vendor Report.

NelsonHall’s NEAT report placed Conduent as a “Leader” for its ability to deliver immediate benefit and to meet future client requirements in six focus areas:

Efficiency
Europe
Multi-Country
North America
SuccessFactors capability
Workday capability.

The report cited the breadth of Conduent’s HR services, including learning services, benefits administration, HR administration and global payroll services. Conduent was recognized for its ability to help clients drive a higher level of transformation and process standardization on a global level, along with capabilities to service clients across all leading Cloud Human Capital Management platforms.

Liz Rennie, HR technology and services research director, with NelsonHall said, “Conduent was identified as a ‘Leader’ in the Cloud HR transformation market based on how its span of human capital solutions support both established and growing, complex, global organizations. Conduent’s digital investments and focus on user experience bring dynamic solutions that support existing technology investments - positioning it for growth amongst buyers with transformational aspirations.”

Across all industries, HR leaders are looking to improve siloed and complex HR processes and enhance employee experiences. With more than 30 years experience, Conduent optimizes HR services and provides human-centered digital experiences across the employee journey. These services improve business processes and maximize business outcomes, while increasing employee satisfaction, engagement and productivity. For example, Conduent partnered with a global pharmaceutical company on digital transformation that connected ServiceNow and SuccessFactors to increase automation across 150 processes in recruitment, onboarding, workforce management, rewards, payroll, learning and change impact, across 34 countries in eight languages in just nine months.

“We’re delighted to be recognized for what our clients know to be true: Conduent’s dynamic HR outsourcing solutions flex to meet the changing needs of our clients on their digital transformation journey. This journey is never really ‘done’, it continues to evolve, and so do we,” said Michelle Hernandez, Vice President, General Manager, Human Capital Solutions at Conduent. “As organizations continue on their HR Cloud Transformation, Conduent brings agility to their teams and delivers HR services that impact business outcomes.”

The report assessed nine leading HR services providers. To read a custom version of the report, please click here .

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs, and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. All other product and brand names are trademarks and/or registered trademarks of their respective companies.

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Conduent Solution Utilizes Digital Technology to Create Next-Generation Mailroom Operations

Tue, 13 Jul 2021 12:45:00 GMT

FLORHAM PARK, N.J., July 13, 2021 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced Digital Mailroom , a solution developed during the pandemic to manage incoming corporate mail for companies that are moving to either consolidate satellite mailrooms and/or establish virtual mailrooms.

For more than 30 years, Conduent has been providing clients document automation services to process and manage a wide array of documents including healthcare medical claims, medical correspondence, workers compensation, banking and mortgage documents, as well as retail documents such as rental agreements. Now Conduent’s Digital Mailroom enables seamless back-office operations for organizations to efficiently digitize and accelerate processing of essential corporate mail, including legal documents, employment applications and other HR documents.

The sophisticated technology ensures mail delivery to the specified recipients locally or around the globe, while reducing costs and enhancing business agility and continuity. Many companies often process upwards of 10,000 pieces of mail per month.

Impact on the back office
According to a Gartner survey, 80% of leaders plan to allow employees to work remotely at least part of the time after the pandemic, and 47% will allow employees to work from home full-time. A continued work-at-home workforce requires innovative and long-term solutions to everyday back-office functions. Significant delays that result when physical mailrooms are paired with “virtual” mail recipients can have costly and disruptive consequences, such as missed deadlines or opportunities.

Conduent has identified five key reasons for organizations to automate legacy corporate mailrooms and transform their business:

Streamlined mail distribution: Converting mail into digital content whenever possible gets important letters, notices, contracts, and other documents where they need to go quickly.
Better access and sharing of data: Digital content is much easier to share and analyze, allowing business stakeholders to easily route important documents through an organization using the proper chain of custody.
Lower costs: Organizations can recognize cost savings, including lowering or eliminating shipping costs as a result of shipping physical mail to employee homes or other offsite locations.
Business continuity: Less reliance on physical operations ensures that more mail can be delivered without disruption during times of crisis, pandemic, or natural disaster.
Environmental benefits: Reducing environmental impact by converting to digital (reducing paper and shipping/fuel usage).

“Legacy mailrooms historically faced many issues, such as keeping pace with the volume, velocity and density of incoming information. These challenges were exacerbated by the pandemic. Conduent’s new Digital Mailroom adds another critical solution to our broad portfolio of technology-enabled business process solutions,” said Dharma Rajagopalan, Group President, Business Process Solutions at Conduent. “We continue leveraging our decades of experience to develop a technology stack that can help organizations become more efficient, reduce costs, lessen environmental impact and make informed decisions using data and analytics.”

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Conduent to Deliver Highly Modernized Core Claims Administration Services to Vaya Health

Tue, 24 Nov 2020 13:45:00 GMT

FLORHAM PARK, N.J., Nov. 24, 2020 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced a new agreement with Vaya Health that will help the managed care organization (MCO) simplify and optimize the administration of behavioral health benefits to Medicaid recipients in North Carolina. Under the terms of the seven-year agreement, Conduent will deliver and host a custom version of its HSP Core Claims Administration software solution allowing Vaya to more efficiently operate and manage benefits in 22 counties.

As one of only seven behavioral health MCOs in the state of North Carolina, Vaya is moving forward with preparations to operate under new program rules that will require MCOs to coordinate payment of benefits with one of four statewide prepaid health plans (PHPs) by July 2021. Vaya chose Conduent for the company’s proven success with embedded automation and artificial intelligence tools to effectively manage medical cost and complex healthcare claims. Prior to the agreement, Conduent developed a systems modernization model using Vaya’s claims data that projected the efficiency gains and cost savings that artificial intelligence, advanced automation and analytics can deliver.

“As an organization with nearly 50 years of experience in behavioral health and managed care, we understand the importance of innovation in the changing Medicaid landscape,” said Robert Webb, Executive Vice President and Chief Information Officer at Vaya Health. “Vaya’s partnership with Conduent demonstrates our ongoing pursuit of excellence as we prepare for the evolution of Medicaid managed care in North Carolina.”

The North Carolina Department of Health and Human Services (NC DHHS) recently announced plans resuming efforts to shift the state’s Medicaid program from a fee-for-service to a pay-for-performance model to improve members’ health outcomes while reducing overall costs. Currently, more than one in five North Carolinians, or 2.36 million people, depend on and are in enrolled in Medicaid.

“We are proud to partner with Vaya to enable their successful transition into a pay-for-performance model that lowers operational costs while enhancing positive digital experiences for beneficiaries,” said Lisa Hopper, General Manager, Healthcare Payer Solutions at Conduent. “Our award-winning core claims administration solution enables Vaya to streamline processes and apply advanced data analytics to control costs while enhancing services.”

Conduent’s Healthcare Payer Solutions span all touchpoints for insured members, helping them navigate through healthcare choices and connect to care teams through automated business processes. Its Payer Solutions portfolio includes its ‘ Best in KLAS’ HSP Core Administration Services , Payment Integrity Services and Care Integration Services.

More information on Conduent’s Healthcare Payer solutions can be found here .

About Vaya Health
Based in Asheville, N.C., Vaya Health manages public funds for mental health, substance use disorder and intellectual or developmental disability services in 22 western North Carolina counties: Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Swain, Transylvania, Watauga, Wilkes and Yancey. Access to care and crisis assistance are available 24/7 at 1-800-849-6127. Learn more at www.vayahealth.com .

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services , and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com .

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Conduent and Experian Health™ Team Up to Speed Patient Access to Prescription Drug Assistance during Pandemic and Beyond

Tue, 17 Nov 2020 13:45:00 GMT

FLORHAM PARK, N.J., Nov. 17, 2020 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, has announced a commercial agreement with Experian Health, a leading provider of revenue cycle management products that include patient engagement , patient access and patient collections . The agreement enables Conduent’s digital IntelliHealth ™ platform to connect with Experian’s consumer data and electronic income verification tool to speed prescription drug assistance approvals and shorten prescription fulfillment and time to therapy.

The collaboration is expected to streamline access to free prescription drug assistance benefiting up to 28 million Americans with no or limited healthcare coverage, and more than 12.6 million Americans reported to be jobless by the Bureau of Labor Statistics.

Healthcare Patient Benefits

Every year over $13 billion worth of prescription medicines are provided at no cost to people who can't afford their medications. To qualify for free prescription drugs, PAP applicants must demonstrate financial need by submitting evidence of family income, family size, and if applicable, their healthcare financial burden. Now patients have a quick and easy paperless proof of income option that eliminates the need for W-2 or tax return submission. Experian’s Patient Financial Clearance leverages credit bureau-exclusive predictors and verified income data to deliver real-time income estimation of all household income.

“Combining Conduent’s patient access technology with Experian’s data now provides a complete financial picture that can validate patient demographics in seconds and greatly improves delivery of patient assistance program services during a time of high need,” said Anthony Bianchini, General Manager Conduent Pharma Life Sciences. “The addition of Experian’s financial data tool aligns seamlessly with our continuing commitment to making healthcare more accessible, affordable, and effective for all.”

“Experian has a 40-year history of using data for good and our work with Conduent furthers that mission,” said Matt McGrath, Vice President of Pharmacy Strategy at Experian Health. “Our solution eliminates requiring a patient to locate and provide financial records, allowing the focus to be on recovery instead of worrying about how to obtain the right treatment.”

For the past 30 years, Conduent has helped the nation’s leading pharmaceutical companies deliver patient assistance programs that help countless patients get access to the medications they need, while reducing physician administrative burdens. Learn more at https://www.conduent.com/healthcare-solutions/ .

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly 18 million benefit recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $17 billion in savings from medical bill review, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com .

About Experian Health

At Experian Health, we serve more than 60 percent of U.S. hospitals and more than 7,700 medical practices, labs, pharmacies and other risk-bearing entities with data-driven platforms and insights that empower our clients to make smarter business decisions, deliver a better bottom line and establish strong patient relationships. We are part of Experian, the world’s leading global information services company, providing us access to deep data and analytics capabilities that complement the strong healthcare heritage rooted in our legacy companies. Our industry-leading solutions span revenue cycle management, identity management, patient engagement, and care management. Experian’s strength comes from more than 17,800 people operating across 45 countries, and every day we’re investing in new technologies, world class talent and innovations that help our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

For more information about Experian Health, visit http://www.experianhealth.com .

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Conduent and Servicing Solutions Working Together to Transform Loan Servicing

Mon, 21 Sep 2020 12:45:00 GMT

FLORHAM PARK, N.J., Sept. 21, 2020 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT) today announced that Servicing Solutions, a leading consumer loan servicing company, has selected Conduent’s Loan Manager loan servicing application services.

Under this new contract, Servicing Solutions will be utilizing Conduent’s Loan Manager SaaS offering to support their end-to-end loan servicing solution for consumer finance industry clients. Loan Manager is flexible, scalable and customizable and provides Servicing Solutions with a web-enabled platform to support their operating processes and third-party integration requirements.

Conduent currently hosts more than 13 million loans and leases and manages more than $120 billion in consumer loan assets, helping lending clients enhance customer experience through efficient and improved usability. The solution is designed to assist loan servicing organizations of any size to streamline their operations, drive efficiency with intuitive interfaces and manage collections.

Servicing Solutions selected Loan Manager because of its cost-effectiveness, ease of use and simplicity to integrate into their existing systems. Conduent continues to make investments in technology solutions to improve business processes and customer experience, such as automated workflows and real-time posting.

“There is a significant growth opportunity in loan servicing for companies that can provide a differentiated, high quality customer experience,” said Louis Ochoa, president and CEO of Servicing Solutions. “By combining Conduent’s more than 30-years of experience in consumer finance solutions with Servicing Solutions’ focus on implementing best practices with new technologies, we can now offer our customers an innovative, integrated resource to manage the life of a consumer loan.”

“At Conduent, we have built long-term relationships with clients that have a similar vision and commitment to delivering the best and most innovative customer experiences in the market,” said Dharma Rajagopalan, Global Head, Business Operations Solutions at Conduent. “By working together, Servicing Solutions and Conduent can provide financial services clients with full service on a wide array of loan assets.”

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

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Conduent Unveils Innovative Solution to Transform Legal Invoice Review and Validation

Tue, 12 May 2020 12:45:00 GMT

Amid COVID-19, companies are scrutinizing costs across every function; Conduent is helping its clients deliver intelligent and effective decisions in legal spend

Cloud-based solution leverages advanced analytics and user-centric design to help legal teams refine processes, reduce errors and improve compliance with corporate billing guidelines

FLORHAM PARK, N.J., May 12, 2020 -- Conduent Incorporated (Nasdaq: CNDT) today announced the latest addition to its Legal and Compliance solutions technology suite. Legal Invoice Analytics is a new, cloud-based invoice review and validation platform to help in-house legal teams gain insight into, and control over, legal spend with outside counsel.

Legal Invoice Analytics delivers innovative features to drive a more efficient and accurate invoice reconciliation process. Leading law departments can reduce spend by up to ten percent of expenditure on engagements with external firms and reduce staff overhead in review time by up to 80 percent. This is increasingly important as companies consider cost-saving initiatives to help them achieve financial resilience during this public health crisis.

“When an outsized portion of a legal department’s budget is expended on outside counsel, senior leaders are often compelled to use expense control as a proxy for the value that is delivered. They devote far too many hours on invoicing activities when the time is better spent driving legal strategies for the enterprise,” said Beth Fritts, General Manager, Legal, Compliance and Analytics Solutions, Conduent. “Legal Invoice Analytics is a highly-automated technology tool to help corporate legal departments actively manage external firms’ budget and consistently enforce billing guidelines. By optimizing an intensive invoice review and reconciliation process, leaders can now emphasize desired outcomes and results—instead of cost containment—as a measure of the value of outside counsel.”

Review of external counsel’s invoices from even a simple single matter can take an average of five hours or more per month. With hundreds of invoices and thousands of line items every month, accurately managing overspend is an extremely costly and sometimes near impossible task. Conduent’s Legal Invoice Analytics technology uses analytics and automation to transform legal invoice review into an intelligent, accurate and streamlined process. In addition to reducing errors and the time that law departments spend reviewing complex invoices, Legal Invoice Analytics also delivers performance benchmarking, advanced analytics and strategic business intelligence to inform legal spend decisions.

Legal Invoice Analytics is the latest in a series of Conduent advancements that help law firms and corporate legal departments power sustainable and efficient operations and keep pace with rapidly increasing demands to achieve measurable business results. Learn more about Conduent’s newly launched Legal Invoice Analytics tool at https://www.conduent.com/solution/legal-business-solutions/#legal-spend.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

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Conduent Launches Enhanced Viewpoint(TM) eDiscovery Software with Continuous Active Learning Capabilities

Tue, 28 Jan 2020 13:45:00 GMT

Enhancements Improve Document Review Efficiency and Quality

Time Savings Allows for Greater Focus on Case Strategy

Conduent to Exhibit New Capabilities at Legaltech^® in New York, N.Y.

FLORHAM PARK, N.J., Jan. 28, 2020 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT) today announced enhancements to its document review platform, Viewpoint™ eDiscovery, with the March 2020 launch of its Continuous Active Learning (CAL) capabilities.

Conduent’s Viewpoint platform enables the fact-finding stage of legal discovery and investigations. It allows legal professionals to streamline the process of collecting, reviewing, and producing electronic documents to quickly discover valuable information regarding any matter, event, or topic.

The addition of CAL, together with significant new user experience enhancements, increases review consistency and accuracy, and reduces document review time by legal professionals — mitigating risks and driving lower costs for Conduent’s customers. This new capability is the latest in a series of advancements that helps law firms and corporate legal departments keep pace with rapidly increasing data volumes and formats.

“Viewpoint’s new CAL capabilities allow discovery practitioners to more quickly identify relevant information to develop a legal strategy that benefits their clients,” said Beth Fritts, General Manager, Legal, Compliance and Analytics Solutions, Conduent. “These enhancements also improve the user experience and make the discovery process more intuitive, reducing the time and cost of review. We’re excited to provide this efficient and secure technology to our clients to help improve their outcomes.”

Driving the efficacy of Viewpoint is Conduent’s unique visibility to over 30 billion attorney decisions. While beta testing this enhanced solution, one client realized an 85 percent reduction in documents that required review. The CAL enhancements allow more flexibility, easy access to commonly used features during the process and built-in conveniences. Although each specific use case is different, Conduent has seen total costs of review reduced between 60 and 80 percent.

Conduent’s enhanced Viewpoint joins a product suite of business solutions that implement AI and machine-learning across commercial and public sectors.

Conduent will be displaying the new Viewpoint capabilities at its booth #502 at Legaltech^®, taking place in New York, N.Y. from February 4-6, 2020. For more information, visit: www.conduent.com/insights/legaltech-2020/.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

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Conduent Introduces Augmented Reality Solution to Transform the Customer Experience, Drive New Levels of Self-Service and Improve Business Performance

Thu, 09 Jan 2020 13:35:00 GMT

FLORHAM PARK, N.J., Jan. 09, 2020 (GLOBE NEWSWIRE) -- Conduent Incorporated (NASDAQ: CNDT) today announced the launch of its Augmented Reality (AR) solution, which is now available to customers across its commercial and public sector service lines. Backed by Conduent’s considerable experience in applying technology to make business transactions – from healthcare to workers compensation and consumer purchases – easier and more efficient, its new AR solution provides organizations with a more visual way to interact with customers, members, employees, patients and other audiences.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the United States, 25 million cardholders who participate in today’s cashless economy with modern digital payment solutions and 11 million employees who use its HR Services.

With Conduent’s scale and expertise, its new AR solution can integrate with a wide range of business applications, spanning retail, healthcare, aviation, financial services and others, to enhance customer service, improve productivity, develop new revenue streams and reduce costs through new self-service capabilities.

How it works

AR allows physical environments or individual objects to become digital portals to relevant, personalized information that can be tailored to inform users, guide actions and connect to services based on users’ preferences and self-guided actions. Using interactive graphics, audio, video, 3D objects and animation, AR brings static objects to life through digital overlays that deliver helpful information and tools on mobile devices or tablets, with the immediacy and personalization that consumers demand.

A November 2019 report from ResearchAndMarkets.com predicts that the global Augmented Reality and Virtual Reality market is expected to reach nearly $168 billion by 2026 — representing a compound annual growth rate (CAGR) of nearly 35%.

Examples of AR applications across businesses, include:

Retail pharmacy: When a patient scans a prescription label, AR can transform the static image of the label by launching a highly personalized and intuitive interface — allowing pharmacy customers to access information, seek guidance or take actions such as ordering refills, setting medication reminders and reviewing medication risks or side effects. Pharmacies can benefit by strengthening patient compliance, improving health outcomes and reducing insured coverage payments, among others.

A Media Snippet accompanying this announcement is available by clicking on the image or link below:

Learning and Development: When integrated with workplace environments, AR can enhance employee productivity and performance, improve training programs, strengthen customer service and reduce costs. Technicians servicing a vehicle, home appliance or avionics systems on commercial aircraft can tap into AR to troubleshoot issues with greater accuracy, perform routine maintenance faster and more efficiently, comply with health, safety and environment requirements, and access updated information to avoid errors or delays.

“Augmented Reality has previously been associated with gaming and social media realms, but when applied appropriately in business, companies and other organizations can supercharge self-service and have a positive impact on customer experience and business outcomes,” said Dharma Rajagopalan, Global Head, Transaction Processing, Conduent. “From healthcare to automotive, field diagnostics to learning and retail, Conduent Augmented Reality can help our clients improve business performance and relationships with their internal and external stakeholders.”

Conduent’s AR solution is the latest addition to the company’s Interactive Engagement Technologies portfolio joining Dara, Conduent’s Conversational AI Platform, which delivers a new level of self-service capabilities for a better, more personalized customer experience. For more information, visit Conduent’s AR blog post and www.conduent.com.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

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Conduent Teams with PayPal to Make Child Support Payments Easier, More Secure

Fri, 20 Sep 2019 12:45:00 GMT

FLORHAM PARK, N.J., September 19, 2019 — Conduent Incorporated (NYSE: CNDT) today announced a collaboration with PayPal that will simplify secure child support payments made by employers and individuals in the United States.

Using Conduent’s ExpertPay® platform, users can now make payments to child support agencies in all 50 states via their PayPal accounts. The accounts are easily linked to ExpertPay, which securely and quickly distributes the funds to the agencies. This eliminates the need for credit card or bank information for the transaction.

As the only multistate child support payment portal in the nation, ExpertPay provides a convenient alternative to traditional, manual methods of making and managing payments. It ensures compliance with state-level remittance requirements and is ideal for making multiple payments at one time, including to different states. ExpertPay is currently used by more than 275,000 employers, payroll processors and non-custodial parents.

“As a market leader in child support, we’re teaming up with PayPal to offer businesses and citizens more convenient and secure options,” said Mark Brewer, President, Global Public Sector Solutions, Conduent. “This collaboration also supports the mission of our state government clients, which must ensure child support payments are delivered to the families and children who need them.”

According to PayPal, there are 277 million active account holders. PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.

Conduent currently processes more than one-third of the nation’s child support payments. The company recently received the 2019 Corporate Associate of the Year Award from the National Child Support Enforcement Association. The award recognizes its many years of advocacy and active partnership with stakeholders in the child support community.

Conduent helps government agencies transform their operations and business processes to better serve constituents. Delivering innovative solutions through analytics and data, and by working with companies like PayPal, Conduent offers solutions for government payments and health care, as well as eligibility and enrollment, child support and case management.

About Conduent

As one of the largest business process companies in the world, Conduent manages mission-critical interactions at massive scale – helping global businesses and governments stay ahead of rapidly evolving expectations. We leverage the power of cloud, mobile and IoT, combined with innovations in automation, AI and blockchain technologies, to elevate every constituent interaction, and deliver advanced digital experiences that are more efficient, seamless and satisfying. It’s why a majority of Fortune 100 companies and over 500 government entities depend on Conduent to manage essential interactions on their behalf and move their operations forward.

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Conduent Named Corporate Associate of the Year by National Child Support Enforcement Association

Wed, 14 Aug 2019 12:45:00 GMT

FLORHAM PARK, NJ, August 14, 2019 — In recognition of its many years of advocacy and active partnership with stakeholders in the child support community, Conduent Incorporated (NYSE: CNDT), a digital interactions company, received the 2019 Corporate Associate of the Year Award from the National Child Support Enforcement Association (NCSEA).

The award was presented this week at the association’s annual Leadership Symposium in Minneapolis, which drew more than 700 child support and human services professionals from across the county to network, learn, share and build leadership skills. The event coincides with Child Support Awareness Month.

“Conduent has been a consistent and dedicated champion of NCSEA for many years, providing both financial and volunteer support,” said NCSEA President Craig Burshem. “The expertise and support they provide year-round is essential to NCSEA and the child support community. Conduent representatives serve NCSEA through consistent and enthusiastic volunteer support, with representatives on the NCSEA Board of Directors and 10 committees and subcommittees.”

For more than 25 years, Conduent has served child support agencies, helping them to improve services for citizens. The company currently processes more than one-third of the nation’s child support payments every year and is an industry leader in accuracy, efficiency and reliability. Conduent’s ExpertPay™ platform handles approximately $2 billion in payments annually from employers, payroll processors and individuals.

“This is a tremendous recognition for our team of subject matter experts, who tirelessly contribute their time and expertise to the child support community,” said Marcus Collier, Group Chief Executive, Conduent Government. “Our partnership with NCSEA reinforces the collaborative and cooperative spirit that’s so essential to helping our clients address their fiscal, operational and technological needs.”

Collier joined Scott Cade, Vice President, Child Support Services, and other child support subject matter experts, including Robbie Endris, Hal Carl and Alex Camacho, in accepting the award on behalf of the company. While at the Leadership Symposium, Conduent team members also shared their expertise during a series of panel discussions and instructional sessions.

Conduent helps government agencies transform their operations and business processes to better serve constituents. Driving innovation through analytics, research and data, Conduent offers solutions for government payments and health care, as well as eligibility and enrollment, child support and case management.

About Conduent

As one of the largest business process companies in the world, Conduent manages mission-critical digital interactions at massive scale – helping global businesses and governments stay ahead of rapidly evolving expectations. We leverage the power of cloud, mobile and IoT, combined with innovations in automation, AI and blockchain technologies, to elevate every constituent interaction, and deliver advanced digital experiences that are more efficient, seamless and satisfying. It’s why a majority of Fortune 100 companies and over 500 government entities depend on Conduent to manage essential interactions on their behalf and move their operations forward.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S., 11 million employees who use our HR Services, and nearly 9 million people who travel through toll systems daily. Whether it’s digital payments, medical claims administration, eligibility and enrollment, transportation and mobility systems, end-user engagement or benefit administration – Conduent makes every interaction more individualized, immediate and intelligent. Learn more at www.conduent.com.

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27 Qualifying Teams Compete at Conduent Blockchain Hackathon Finale

Mon, 24 Jun 2019 14:15:00 GMT

INDIA, June 24, 2019 – Conduent Incorporated (NYSE: CNDT), a digital interactions company, hosted the Conduent Blockchain Hackathon finale at its office in Hyderabad on June 22 and 23, 2019, held in collaboration with HackerEarth, an enterprise software talent management company.

The first hackathon of the series kicked off in India on April 12, 2019. Open to all blockchain enthusiasts in the country, the event’s first phase consisted of 1,276 participants who competed in a virtual crowdsourcing process over the course of six weeks. It then culminated into a 36-hour, no sleep, on-site hackathon where 76 participants forming 27 teams created and presented their blockchain solution prototypes.

Shivam Singh, Rajat Rawat, Rohan Chougule and Swastik Shrivastava of team shivam2813_1716 from Lucknow earned the grand prize of INR 3,00,000 (3 lakh Indian rupees) and the title of ultimate winners of the Conduent Blockchain Hackathon India segment. The first runner up award went to Sudharshan Iyengar, Shankar Thyagarajan, Kiruba Karan and Magesh B of team HackerX from Chennai who received INR 2,00,000 (2 lakh Indian rupees) and, the second runner award was given to Anand Kumar Sinha, Sangat Das, Sairaj Sawant and Rohit Badre of team anandsinha07_adab from Pune who received INR 1,00,000 (1 lakh Indian rupees).

The focus of the Hackathon was to build a viable, decentralized application to share assets in the business-to-business (B2B) and consumer-to-consumer (C2C) contexts around the following themes:

Incentive systems for social behavioral change
Blockchain for a shared economy
Smart properties
Transparent interactions with the Government
Delegative voting systems

Participants could use any blockchain platform, technology stack, domain, or programming language of their choice. Applications were evaluated on the basis of their novelty and practicality.

“Blockchain is an evolving technology with abilities to support a wide range of uses in the commercial and public sectors, and Conduent is focused on fostering these types of emerging technology disciplines,” said Nikhil Nayab, Global Head, Payments Innovation and Blockchain, Conduent. “The level of enthusiasm and innovative ideas exhibited at the Hackathon was extremely impressive, and we’re excited to provide opportunities to the many talented developers and coders across India – a leader in blockchain research with one of the highest concentrations of blockchain developers in the world.”

About Conduent

Conduent creates digital platforms and services for businesses and governments to manage millions of interactions every day for those they serve. We are leveraging the power of cloud, mobile and IoT, combined with technologies such as automation, cognitive and blockchain to elevate every constituent interaction, driving modern digital experiences that are more efficient, helpful and satisfying.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent serves a majority of the Fortune 100 companies and more than 500 government entities. Learn more at www.conduent.com.

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Conduent’s Work in Banking, Healthcare, and Business Services Recognized by Everest Group

Wed, 20 Sep 2017 12:30:00 GMT

FLORHAM PARK, N.J.– Conduent Incorporated (NYSE: CNDT), a leading business services provider, has recently earned strong positions in four Everest Group research reports focused on multiple industries. From banking and healthcare, to automation and outsourcing, Conduent is well positioned to transform businesses through innovation, expertise and valued partnerships.

Covering a wide range of industry expertise, Conduent is positioned as a Major Contender in the following Everest Group reports:

Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017
Life Sciences BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017
Business Process Services Delivery Automation (BPSDA) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Conduent also earned status as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017.

Everest Group uses its PEAK Matrix to provide an objective, data-driven comparative assessment of service providers based on their overall delivery capabilities and market success in outsourcing revenue, clients, and year-to-year growth.

“When we launched Conduent as an all-new company, we sharpened our focus on our go-to market capabilities, as well as consistency in applying our automation and analytics solutions, innovation and expertise,” said Pratap Sarker, Conduent, group chief executive, Financial Services & Healthcare. “The recognition from Everest Group is proof that Conduent brings a number of key strengths to the banking, healthcare and business services industries. We continue to make investments in these areas to provide our customers and their end users with exceptional experiences.”

Conduent has 40 years of expertise in transforming banking, insurance and capital market organizations through front- and back-office services including automated customer acquisition, onboarding, fulfillment, servicing, and recovery. Conduent’s self-service tools have helped financial institutions deflect an average of 20 percent of calls, increasing efficiency for the bank and the end user.

In healthcare and life sciences, Conduent employs 500 clinicians who work directly with clients to help constituents make the right plan choice, understand their coverage and health risks, connect with the right providers, access prescriptions, and improve care plan adherence. Serving nine of the top 10 pharmaceutical and life science companies, Conduent’s breadth of offerings include clinical trial support, customer care and communications, patient access solutions, and behavior modification/counseling.

As multiple digital elements disrupt the business services status quo, Conduent helps companies evolve and stay relevant with automated services and modern contact center outsourcing. Through tools such as robotic process automation (RPA), virtual agents, and machine learning, Conduent enables new models of customer support to drive cost out of standardized processes. Their work with more traditional call center outsourcing continues to evolve as well, with 160 global customer care centers handling more than 2.5 million daily interactions with customers for some of the world’s top brands in 30 different languages.

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About Conduent
Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

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Conduent Named as a Leader in the 2017 NelsonHall NEAT in Customer Management Services in Telecommunications

Mon, 15 May 2017 13:00:00 GMT

Conduent Incorporated, (NYSE: CNDT) the world’s largest provider of diversified business process services, has been named a ‘Leader’ among customer management services (CMS) vendors in telecommunications by research firm NelsonHall.

The recognition comes from the 2017 NelsonHall Vendor Evaluation and Assessment (NEAT) report on CMS in Telecommunications.

“Today, telecommunication companies’ customers expect a personalized, on-demand, multichannel experience at a minimum,” said Christine Landry, group chief executive, Consumer & Industrials, Conduent. “With our automation and analytics-driven solutions, our clients can deliver a personalized experience via chat, social media or the phone that leads to a tailored positive outcome for each of their customers; a true-to-brand experience.”

Conduent has more than 25 years of supporting the customer experience around the globe in more than 30 languages and continues to be recognized by leading industry analysts for leadership in this area. Customers include the users of four out of five of the world’s top mobile phone manufacturers, assisting 20 million smartphone users each month with remote email configuration.

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About Conduent
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily.  Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

About NelsonHall
NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. With its “Speed-to-Source” initiative, including NEAT, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.

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Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report

Thu, 04 May 2017 12:00:00 GMT

FLORHAM PARK, N.J.– Industry research firm Gartner, Inc. placed Conduent Incorporated (NYSE: CNDT), in the Leaders Quadrant of its March 2017 Magic Quadrant for Customer Management Contact Center BPO (Business Process Outsourcing), Worldwide.

The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies on completeness of vision and ability to execute.

“Companies today are struggling to meet the demands of a personalized, on-demand, multichannel customer experience,” said Christine Landry, general manager, Commercial Sector, Conduent. “Our automation and analytics-driven solutions allow us to understand, predict and address customer needs, which sets us apart from other vendors on the market.”

Conduent has more than 25 years of supporting the customer experience around the globe in more than 30 languages. Customers include the users of four out of five of the world’s top mobile phone manufacturers, assisting 20 million smartphone users each month with remote email configuration.

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Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily.  Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

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