France - Conduent

Conduent Named a Leader Among Multi-Process HRO, Benefits Administration and Cloud-Based HR Providers in NelsonHall NEAT Evaluation Reports

Thu, 24 May 2018 12:30:00 GMT

FLORHAM PARK, N.J. – Conduent Incorporated (NYSE: CNDT) was named a 'Leader' among Multi-Process HRO, Benefits Administration and Cloud-Based HR Services providers by leading global research firm NelsonHall.

The recognition comes from three 2018 NelsonHall Evaluation and Assessment Tool (NEAT) vendor evaluation reports that assess providers’ ability to deliver immediate benefits and meet future requirements for clients.

Covering a wide range of industry expertise, Conduent is positioned as a Leader or High-Achiever in the following NelsonHall NEAT evaluations:

Multi-process HRO Services: Leader Overall and in Intelligent Technologies Focus
Cloud-Based HR Services: Leader Overall; High-Achiever in Workday Focus
Benefits Administration Services: Leader Overall and in Health and Wellness Optimization

According to NelsonHall, the HR services market is heavily focused on the use of intelligent technologies and cloud-based services with an outlook to drive down costs, support the integration of data and applications for efficiency, and drive standardization and consistency. Conduent was recognized for its strategic investment and innovation to drive new capabilities within its proprietary tools and services, including RightOpt^®, BenefitWallet^® and its Life@Work Portal solution.

“A key benefit of becoming an independent company has been our ability to focus on our core capabilities and invest in technology-enabled solutions that strengthen the value we provide to our clients,” said Tracy Amabile, general manager, Conduent, Human Resource Services. “We’ve transformed our offerings in the last year to alleviate administrative burdens and enable clients to focus on their strategic HR initiatives and programs. This recognition validates our emphasis on more integrated, digital and personalized solutions for our clients and their employees.”

Conduent is the industry’s only end-to-end HR services provider. Conduent’s human resource services include technology, advisory and administration solutions to help clients deliver HR programs that support employees in managing their health, wealth and careers.

“Conduent has been identified as a Leader across various HR service lines in 2017/2018,” said Amy L. Gurchensky, Senior Analyst, HR Services, NelsonHall. “In multi-process HR services, it provides a holistic offering for organizations seeking broad transformational changes, while in cloud-based HR it has proven capability and flexibility to offer services across the leading cloud HCM platforms. In benefits administration, Conduent offers traditional benefits and private exchange options, with proven investment and innovation focused on its Life@Work portal.”

BenefitWallet is one of the nation’s top health account administrators, managing nearly $2.4 billion in assets in 1.1 million accounts for Health Savings Accounts and other consumer-directed health and incentive accounts.

RightOpt is a private health portal providing access to healthcare services and solutions to help achieve total wellbeing, serving more than 300,000 employees across the nation.

About Conduent

Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include the majority of Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning — Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

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Media Contacts:

Sean Collins, Conduent, +1-310-497-9205, sean.collins2@conduent.com

Robyn Douglass, Text100 for Conduent, +1-212-871-4082, robyn.douglass@text.100.com

Investor Contact:

Alan Katz, Conduent, +1-973-526-7173, alan.katz@conduent.com

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Conduent Showcases Leadership in Healthcare Business Process Services with Everest Group Recognition

Tue, 03 Apr 2018 12:30:00 GMT

FLORHAM PARK, N.J. –A recent report from consulting and research firm Everest Group cements Conduent’s status as a leader in healthcare business process outsourcing (BPO).

The report, titled “Healthcare Payer BPO – Service Provider Landscape with Services PEAK Matrix^TM Assessment 2018,” named Conduent to its highest designation – “Leader” – noting the company has a rare ability to service a variety of plan markets, with a special focus on helping clients improve members’ operations at higher value.

These findings fortify Conduent’s credentials for healthcare buyers relying on the company’s healthcare payer solutions, which are used by all of the top 20 U.S. health plans. Healthcare buyers can use Everest Group’s PEAK Matrix — a framework that provides an objective, data-driven comparison of healthcare payer BPO service providers based on their market success and delivery capability — to evaluate providers’ strengths and weaknesses.

Everest Group named Conduent a leader for its ability to service the Medicaid and commercial plan markets, making the company one of the rare entities that can serve both sides. Additionally, Conduent is one of the few companies with capabilities to meet client needs by distributing workloads as well as serve Spanish-speaking population groups.

"The healthcare market has become increasingly complex, creating more of a need for payers to engage their members and help them navigate the abundance of healthcare choices available, while streamlining operations to drive efficiency and cost savings,” said Robbie Willett, general manager, Conduent, Healthcare and Insurance.

The report also noted Conduent holds the advantage of having a diversified client base and access to many data sets, helping drive initiatives like identifying at-risk populations, known as population health. Everest Group also found buyers appreciate Conduent’s relationship management, stable senior leadership team and extensive training programs.

“Conduent’s scale and scope, coupled with its claims- and member-focused services delivered digitally, helps clients enhance their member experience and reduce costs,” said Naman Sharma, senior analyst, ‎Everest Group. “Conduent has a history of serving both government and commercial side of the market, and offers a diversified skill set to meet clients’ needs in an ever evolving field.”

Conduent’s Healthcare Payer Solutions reach all touchpoints for members, transforming their experience. The company has a proven track record of developing contact center outsourcing solutions spanning over two decades, with roughly 10,000 agents dedicated to health plans.

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About Conduent

Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include the majority of Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

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Conduent to Report Fourth-Quarter 2017 Financial Results on February 21, 2018

Mon, 05 Feb 2018 13:00:00 GMT

FLORHAM PARK, N.J.- Conduent Incorporated (NYSE: CNDT) plans to report its fourth-quarter and full year 2017 financial results on Wednesday, February 21, 2018. Management will present the results during a conference call and webcast at 10:00 a.m. ET.

The call will be available by live audio webcast along with the news release and online presentation slides at https://investor.conduent.com/.

The conference call will also be available by calling 877-883-0383 (international dial-in 412-902-6506) at approximately 9:45 a.m. ET. Please ask to be joined into the Conduent call.

A recording of the conference call will be available by calling 877-344-7529, or 412-317-0088 one hour after the conference call concludes on February 21, 2018. The replay ID is 10116693.

For international calls, please select a dial-in number from:
https://services.choruscall.com/ccforms/replay.html

The telephone recording will be available until 11:59 p.m. on February 28, 2018.

We look forward to your participation.

About Conduent
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

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Conduent Named a Leader in the 2017 NelsonHall NEAT Vendor Evaluation for Learning Business Process Services

Mon, 06 Nov 2017 13:30:00 GMT

Florham Park, NJ, November 6, 2017 -- Conduent Incorporated (NYSE: CNDT), the world’s largest provider of diversified business services, was named a ‘Leader’ among learning business process services (BPS) providers by research firm NelsonHall. Since the beginning of the year, Conduent has earned 15 ‘Leader’ positions for various industries from the leading global IT and business services analyst firm.

The recognition comes from the 2017 NelsonHall Evaluation and Assessment Tool (NEAT) report for Learning BPS that assesses providers against their ability to deliver immediate benefits and meet future requirements for clients. According to the report, the current learning business process services market is heavily leveraging an integrated training model, with an outlook to begin utilizing performance objective training models.

“The learning community is shifting its focus to more performance-driven training models, which rely on strategic transformations, cost reduction, compliance and learner engagement,” said Leo Blankenship, general manager, Conduent Learning Services. “With our global footprint and more than 40 years of experience delivering the full cycle of learning services for Fortune 500 companies, Conduent is well positioned to deliver the customized support organizations need to maximize efficiencies and drive more performance-orientated training for their workforce.”

Commenting on Conduent’s positioning in the NEAT evaluation, Amy Gurchensky, Senior HR Analyst with NelsonHall, said “Conduent was identified as a Leader for achieving high customer scores in areas including increasing learning satisfaction, improving business results, and accelerating employee time-to-competence. In addition, its investments around the performance-centric approach to learning BPS position it well to meet future customer requirements.”

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About Conduent
Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in next generation IT and business services. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is rigorous and all-original, and widely respected for the quality, depth and insight of its analysis.

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Conduent Report: Half of Consumers Dissatisfied With Their Technology Suppliers

Thu, 26 Oct 2017 12:30:00 GMT

FLORHAM PARK, N.J.– We’ve all experienced a frustrating interaction with customer service. You call expecting a simple resolution to a problem, but 30 minutes and multiple customer service representatives later, you’ve had to repeat your account information and issue for each person you’ve spoken with and still haven’t resolved the problem. Therefore, it’s not surprising to learn that half (47 percent) of technology supplier customers are dissatisfied, according to a new analysis from Conduent Incorporated (NYSE: CNDT) - the first in a series of reports on the state of customer experience across the high tech, communications, and media industries.

Personal Data Use Improves the Customer Experience
Despite most (76 percent) customers providing personal data to their technology suppliers (hardware suppliers, ecommerce websites, software providers, etc.), 59 percent of customers believe these brands do not know them, an increase of 16 percent from just two years ago. While using data more effectively has been a major focus for technology brands to improve the customer experience, the research shows a divide exists between the data coming in and the enhanced experience customers receive.

With 8 percent of customers willing to change suppliers if their data was used in a better way and 14 percent willing to change suppliers for better service, high tech suppliers need to create a tangible value exchange for personal data. Putting customer data to good use and demonstrating time and cost savings gives the sector a huge opportunity to improve satisfaction, customer experience and drive loyalty.

“Data, predictive analytics and automation are combining to enable new levels of immediacy, personalization and convenience across channels and can help close the gap in customer experience,” said Christine Landry, group chief executive, Consumer & Industrials, Conduent. “By getting to better know the customer and their preferences, we boost efficiency and improve their experience across all the places they interact with a brand, which increases brand loyalty and ultimately cost savings for the provider.”

Secure Data is Critical
At the same time, customers still have concerns about the security of their data and how it will be used. Technology brands need to assure customer data is secure and will be used to tailor communications to better serve them. And soon, technology brands in Europe will be under increased regulation under the General Data Protection Regulation (GDPR) to help ensure that customer data is protected – or face penalty.

Brands applying customer data securely and in the right way will be able to deliver an enhanced support experience to 100 percent of the customers that provide personal data. Data must be centralized and accessible to ensure a consistent and seamless experience regardless of the channel the customer uses to interact with the brand.

Brands Now Must Appeal to Three Types of Customers

Do-It-Yourself Heroes (24 percent of respondents) are digitally immersed and will look to self-help (website self-help, app self-help, and virtual assistant) to avoid person-to-person interaction.
Digital Conversationalists (27 percent of respondents) like to engage with people digitally (email, website web chat, social media) and are inclined to self-solve.
Conversationalists (49 percent of respondents) seek human interaction through face-to-face or phone communication.

The Customer Journey is Going Digital

Digital channel usage (email, website webchat, social media, self-help, etc.) has increased 65 percent between 2015 and 2017.
On-device help, social media and virtual assistant are three channels that are expected to experience the largest usage increase.

With Multiple Channels, Consistency is Key

Brands are receiving more than 80 percent of questions over four different channels, but customers experience stark differences in satisfaction between these channels.
Brands need to do more than just offer customer service over multiple channels, they need to focus on creating a consistent experience across all channels offered.

Resolution Needed in 10 Minutes or Less
According to our research, 10 minutes or less is the optimal time period to satisfy customers across the majority of channels.

“New technology gives us endless ways for customers to interact with the brand, but most tech brands are offering disjointed and siloed ‘omnichannel-esque’ support today, leading to lower satisfaction,” said Landry. “Our research has identified the need for an enhanced experience across every touch point that matches the quality and experience of the products and services tech brands sell. Conduent’s next-generation customer care enables our clients to connect seamlessly with their customers via the communication channel of their choice.”

Conduent has more than 25 years of experience providing call center services for global companies and handles more than 2.5 million daily interactions in 30 languages with customers of the world’s top brands.

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About the Study:
The State of Customer Experience 2017 study was conducted via an online panel in August and September 2017 on behalf of Conduent and surveyed 6,000 consumers in the United States (2,400), the U.K. (1,200), Germany (1,200) and the Netherlands (1,200). The study will be available in three editions: Technology Edition, Communications Edition and Media Edition. Conduent measured the state of customer experience in the same industries in its Customer Experience 2015 study.

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Conduent to Report Third-Quarter 2017 Financial Results on November 8, 2017

Wed, 25 Oct 2017 12:00:00 GMT

FLORHAM PARK, N.J. - Conduent Incorporated (NYSE: CNDT) plans to report its third-quarter 2017 financial results on Wednesday, November 8, 2017. Management will present the results during a conference call and webcast at 10:00 a.m. ET.

The call will be available by live audio webcast along with the news release and online presentation slides at https://investor.conduent.com/.

The conference call will also be available by calling 877-883-0383 (international dial-in 412-902-6506) at approximately 9:45 a.m. ET. The conference ID for this call is 8630093.

A recording of the conference call will be available by calling 877-344-7529, or 412-317-0088 one hour after the conference call concludes on November 8, 2017. The replay ID is 10112510.

For international calls, please select a dial-in number from:
https://services.choruscall.com/ccforms/replay.html

The telephone recording will be available until 11:59 p.m. on November 22, 2017.

We look forward to your participation.

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Conduent Helps Healthcare Providers Improve Quality of Care with Midas Hospital Risk Adjustment Model

Wed, 16 Aug 2017 12:30:00 GMT

FLORHAM PARK, N.J. – Conduent, the world’s largest provider of diversified business services, has released the Midas Hospital Risk Adjustment Model which provides analytical data to healthcare providers to assist them self-evaluate their health outcomes and improve care. The model can provide insight on mortality, hospital acquired complications, unplanned readmissions, length-of-stay, and charges.

No two patients are the same, and hospitals are being challenged to provide more accurate risk adjustment when self-evaluating their performance. While two patients may have the same condition, other health factors may be implicated in diagnosis and treatment. Each Midas risk adjustment model is based on anywhere from 20 to 600 of these different health factors, which are determined using advanced analytics.

“Conduent Midas Health Analytics Solutions is an important partner to us at Genesis,” said Jon H. Lemke, Ph.D., Chief Biostatistician, Genesis Health System. “We’ve been able to apply the new risk adjustment model to solve clinical problems, reduce readmissions, and ultimately improve health outcomes for our patients.”

Risk adjustment models are often developed using retrospective data that can be months and even years old. The Midas model, however, is based on a continuous feed of data from hospitals’ information systems, resulting in more near-time and accurate information, allowing case managers and quality professionals to manage care more proactively.

And while the majority of risk adjustment methodologies leverage historic, ICD-9 claims data, the Midas model utilizes clinically detailed ICD-10 data, along with patient demographics and other variables, from over 800 US hospitals. Using machine learning methodologies to detect very subtle differences between individual patients, Midas models can risk adjust clinical and financial outcomes data for hospitalized patients for the various healthcare providers.

“Dynamic, comprehensive and accurate data is vital to healthcare providers and their patients,” said Clayton Nicholas, General Manager, Healthcare Provider Industry, Conduent. “It’s amazing to see how our clients are using this new risk adjustment model to improve quality of care as well as financial performance.”

Conduent is an integral player across the healthcare industry ecosystem, handling everything from claims processing to patient records and workflow. Conduent Midas Health Analytics Solutions is used in over 2,200 U.S. hospitals, helping organizations manage, measure, monitor and improve both clinical and financial outcomes.

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Conduent Reaffirms 2017 Guidance and Reports Second Quarter 2017 Financial Results; Grows New Business Signings and Improves Profitability

Wed, 09 Aug 2017 18:42:00 GMT

Financial and Operational Highlights

Revenue of $1,496 million
Net loss of ($4) million, GAAP EPS ($0.03); Adj. net income of $36 million, Adj. EPS $0.16
Adjusted EBITDA of $157 million, up 6% year-over-year
Strong cash flow from operations of $67 million and free cash flow of $69 million
New business Total Contract Value (TCV) of $657 million, up 25% year-over-year
Expect to meet $430 million of cumulative strategic transformation savings targets by end of FY 2017

FLORHAM PARK, N.J. - Conduent (NYSE: CNDT), the world's largest provider of diversified business services, today announced its second quarter 2017 financial results.

“Our second quarter demonstrated meaningful progress towards building a profitable and growing company. We delivered adjusted earnings in-line with our expectations, advanced our cost savings initiatives, implemented our new go-to-market strategy and continued streamlining our operations,” said Ashok Vemuri, CEO of Conduent. “While we still have work ahead of us, particularly in our customer experience offering, we continue to drive operational excellence and deliver best-in-class service and experiences for our clients. We believe we are well positioned to achieve our strategic transformation goals and are making steady progress on creating a One Conduent culture.”

Second Quarter 2017 Results

Second quarter 2017 revenues were $1,496 million, down 7% compared to Q2 2016. Pre-tax loss was ($11) million compared to ($34) million in Q2 2016. The company reported EPS of ($0.03) versus ($0.05) in the same period last year.

Second quarter adjusted operating income was $88 million, with an adjusted operating margin of 5.9% as compared to $77 million, with an adjusted operating margin of 4.8% in Q2 2016. Adjusted EBITDA improved 6% to $157 million, with an adjusted EBITDA margin of 10.5%, as compared with $148 million, with an adjusted EBITDA margin of 9.2% in Q2 2016. The company reported adjusted earnings per share of $0.16 compared to $0.30 in Q2 2016.

Conduent generated $67 million in cash flow from operations during the second quarter and ended the quarter with a cash balance of $309 million. Total debt was $2,130 million as of June 30, 2017.

Headcount of approximately 89,000 as of June 30, 2017 compared with approximately 96,000 as of December 31, 2016.

Total TCV signings of $1,244 million for the quarter were down 42% compared with Q2 2016, driven by lower renewal signings primarily as a result of fewer renewal opportunities compared with Q2 2016. New business TCV was $657 million, up 25% compared with Q2 2016 as a result of key wins and expansion of business with both commercial and public sector clients.

Financial and Strategic Outlook Unchanged

Conduent is reaffirming the following guidance ranges for FY 2017:

(in millions)	FY 2016			FY 2017E
Revenue	$	6,408		Down 4.5-6.5% (CC)
Adjusted EBITDA	$	635		Up 5%-6%
Free Cash Flow	$	(81	)	20-30% of Adj. EBITDA

Note: Please refer to the "Non-GAAP Outlook" in the Non-GAAP section below for certain non-GAAP information concerning outlook

“Our 2017 financial targets remain unchanged as we continue to balance our cost savings and investment strategy,” said Brian Webb-Walsh, Conduent CFO. “We have made solid progress in stabilizing our Other segment and still expect this segment to be break-even by mid-2018. While our revenue trajectory is under pressure, new business signings growth has been strong the last two quarters, which we expect will help improve our revenue trend over the medium term. In addition, free cash flow meaningfully improved compared with last year and we expect to see continued margin expansion in the back half of the year. Overall, we executed on our plan this quarter and believe we are well positioned for the second half of the year."

Conference Call

Management will present the results during a conference call and webcast on August 9, 2017 at 10 a.m. Eastern.

The call will be available by live audio webcast with the news release and online presentation slides at https://investor.conduent.com/.

The conference call will also be available by calling 877-883-0383 (international dial-in 412-902-6506) at approximately 9:45 a.m. ET. The conference ID for this call is 3476574.

A recording of the conference call will be available by calling 877-344-7529, or 412-317-0088 one hour after the conference call concludes on August 9, 2017. The replay ID is 10109939.

About Conduent

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

Non-GAAP Measures

We have reported our financial results in accordance with U.S. generally accepted accounting principles (GAAP). In addition, we have discussed our financial results using non-GAAP measures. We believe these non-GAAP measures allow investors to better understand the trends in our business and to better understand and compare our results. Accordingly, we believe it is necessary to adjust several reported amounts, determined in accordance with GAAP, to exclude the effects of certain items as well as their related tax effects. Management believes that these non-GAAP financial measures provide an additional means of analyzing the current periods' results against the corresponding prior periods' results. These non-GAAP financial measures should be viewed in addition to, and not as a substitute for, the Company's reported results prepared in accordance with U.S. GAAP. Our non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable U.S. GAAP measures and should be read only in conjunction with our Condensed Consolidated Financial Statements prepared in accordance with U.S. GAAP. Our management regularly uses supplemental non-GAAP financial measures internally to understand, manage and evaluate our business and make operating decisions, and providing such non-GAAP financial measures to investors allows for a further level of transparency as to how management reviews and evaluates our business results and trends. These non-GAAP measures are among the primarily factors management uses in planning for and forecasting future periods. Compensation of our executives is based in part on the performance of our business based on these non-GAAP measures. Refer to the "Non-GAAP Financial Measures" section attached to this release for a discussion of these non-GAAP measures and their reconciliation to the reported GAAP measures.

Forward Looking Statements

This report and any exhibits to this Report may contain "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “will,” “should” and similar expressions, as they relate to us, are intended to identify forward-looking statements. These statements reflect management's current beliefs, assumptions and expectations and are subject to a number of factors that may cause actual results to differ materially. Such factors include, but are not limited to: termination rights contained in our government contracts; our ability to renew commercial and government contracts awarded through competitive bidding processes; our ability to recover capital and other investments in connection with our contracts; our ability to attract and retain necessary technical personnel and qualified subcontractors; our ability to deliver on our contractual obligations properly and on time; competitive pressures; our significant indebtedness; changes in interest in outsourced business process services; our ability to obtain adequate pricing for our services and to improve our cost structure; claims of infringement of third-party intellectual property rights; the failure to comply with laws relating to individually identifiable information, and personal health information and laws relating to processing certain financial transactions, including payment card transactions and debit or credit card transactions; breaches of our security systems and service interruptions; our ability to estimate the scope of work or the costs of performance in our contracts; our ability to collect our receivables for unbilled services; a decline in revenues from or a loss or failure of significant clients; fluctuations in our non-recurring revenue; our failure to maintain a satisfactory credit rating; our ability to attract and retain key employees; increases in the cost of telephone and data services or significant interruptions in such services; our failure to develop new service offerings; our ability to receive dividends or other payments from our subsidiaries; changes in tax and other laws and regulations; changes in government regulation and economic, strategic, political and social conditions; changes in U.S. GAAP or other applicable accounting policies; and other factors that are set forth in the “Risk Factors” section, the “Legal Proceedings” section, the “Management's Discussion and Analysis of Financial Condition and Results of Operations” section and other sections in our 2016 Annual Report on Form 10-K, as well as in our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with the Securities and Exchange Commission. Any forward-looking statements made by us in this report speak only as of the date on which they are made. We are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether as a result of new information, subsequent events or otherwise.

Media Contacts:

Sean Collins, Conduent, +1-310-497-9205, sean.collins2@conduent.com

Investor Contacts:

Alan Katz, Conduent, +1-973-526-7173, alan.katz@conduent.com

Tyler Scott, Conduent, +1-973-526-7171, tyler.scott@conduent.com

View full news release

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Conduent to Report Second-Quarter 2017 Financial Results on August 9, 2017

Wed, 26 Jul 2017 12:00:00 GMT

FLORHAM PARK, N.J.- Conduent Incorporated (NYSE: CNDT) plans to report its second-quarter 2017 financial results on Wednesday, August 9, 2017. Management will present the results during a conference call and webcast at 10:00 a.m. ET.

The call will be available by live audio webcast along with the news release and online presentation slides at https://investor.conduent.com/.

The conference call will also be available by calling 877-883-0383 (international dial-in 412-902-6506) at approximately 9:45 a.m. ET. The conference ID for this call is 3476574.

A recording of the conference call will be available by calling 877-344-7529, or 412-317-0088 one hour after the conference call concludes on August 9, 2017. The replay ID is 10109939.

For international calls, please select a dial-in number from:
https://services.choruscall.com/ccforms/replay.html

The telephone recording will be available until 11:59 p.m. on August 23, 2017.

We look forward to your participation.

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Christine Landry and Pratap Sarker to Lead Conduent Commercial Sector

Thu, 06 Jul 2017 04:00:00 GMT

FLORHAM PARK, N.J.– Conduent Incorporated (NYSE: CNDT), a leading business services provider, has named Christine Landry as Group Chief Executive, Consumer & Industrials, and Pratap Sarker as Group Chief Executive, Financial Services & Healthcare. In their roles, Landry and Sarker will be responsible for maintaining a strong focus on the company’s customer experience-centric and highly-regulated industries.

“Christine and Pratap bring a deep knowledge of the business services industry,” said Ashok Vemuri, CEO, Conduent. “They will hold critical leadership roles and be instrumental in growing our business, revenue and profitability. Each will have end-to-end responsibility for our client relationships across their respective portfolio of businesses, including opportunity identification, relationship management, delivery, operational excellence, and the related financial performance.”

In her role, Landry will be responsible for the communications, media, entertainment, high tech, retail, travel and industrial business units. She will also have end-to-end delivery ownership for Conduent’s customer experience centers, human resource services and learning business. A 24-year veteran in the business services market, Landry was previously general manager for Conduent’s communications and media business unit. Prior to the Conduent and Xerox separation, she served as group president for Xerox Services’ communications industry vertical.

“Conduent is here to provide a focus on customer and employee experience, looking at the end-to-end lifecycle of their journeys and providing our clients everything in between,” said Landry. “We handle more than 2.5 million interactions daily for our customers and aim to personalize each one of them.”

As Group Chief Executive, Financial Services & Healthcare, Sarker will oversee the banking, insurance and capital markets along with healthcare payer, provider, pharma and life sciences businesses. He will also handle end-to-end delivery responsibility for Conduent’s finance, accounting and procurement, workers compensation, and legal and compliance services businesses. He joins Conduent from Accenture, where he led technology services for the company’s financial services sector, bringing deep experience in compliance in a highly-regulated industry.

“Our offerings sit at the intersection of technology and operations and our goal is to help clients offer their customers the most relevant and advanced experiences, optimize their operations, and drive revenue growth,” said Sarker. “By building this kind of relationship with our clients, we’re able to address the everyday pain points relevant to their particular industry segments, especially the need to navigate the ever-changing regulatory environment.”

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Conduent Appoints Srikanth Iyengar as Group Chief Executive - Europe

Thu, 01 Jun 2017 14:30:00 GMT

LONDON, U.K.- Conduent Incorporated, a leading business services provider, has named Srikanth Iyengar as Group Chief Executive - Europe. In his role, Iyengar will be responsible for transforming and growing the company’s presence in Europe.

“Srikanth brings a wealth of experience in delivering growth and operational excellence in business services,” said Ashok Vemuri, CEO of Conduent. “Under his leadership, Conduent Europe will drive significant profitable growth by implementing a focussed strategy and making our operations more streamlined and efficient.”

Conduent Europe’s employees, based in 16 countries, are engaged in a range of businesses including transportation, legal and compliance services, HR services, finance and accounting services, learning services and customer care services.

“Conduent Europe, a new, dedicated regional organisation, has a strong client portfolio of leading brands in multiple industries,” said Srikanth Iyengar, Group Chief Executive - Europe, Conduent. “Artificial intelligence, automation and other digital technologies are disrupting the business process services market. Conduent, as the world’s largest provider of diversified business process services, is in the forefront of leveraging these technologies for the benefit of existing and prospective clients.”

Iyengar will be based in the U.K. and report to Conduent CEO, Ashok Vemuri. Iyengar joins Conduent from Capgemini where he was a member of the Group Executive Committee and Group Sales Officer, and also had direct oversight of the company’s strategic global accounts. Prior to Capgemini, Iyengar was head of Europe and APAC at iGate and his career also includes working at Infosys, where he served as the regional head of Europe for the company’s Financial Services sector and as the Head of the UK.

About Conduent
Conduent (NYSE: CNDT) is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernises these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

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Conduent Report: Technology, Shifts in Behavior Can Improve Urban Transportation

Wed, 24 May 2017 12:00:00 GMT

FLORHAM PARK, N.J.– Traffic and congestion remain a major focus issue for cities worldwide. While new technologies, updated infrastructure and expanded mobility choices are surfacing to ease the hassle of traveling within urban areas, the biggest factor in improving urban travel is changing human behavior. This is according to Conduent’s (NYSE: CNDT) Customer Experience of Urban Travel report – an extensive survey of mobility trends and preferences conducted in 23 cities across 15 countries.

“Transportation is an inherently personal decision. People primarily focus on their individual situation, factoring in speed, comfort and cost when determining how they’d like to travel,” said Don Hubicki, executive vice president, Conduent, Public Sector, Transportation. “Providing more choices in line with our personal situations is key to changing behavior. For example, cities should introduce more options for getting around, incentivize people to choose alternatives, and provide innovative apps that enable people to think mode-agnostically, making better decisions for themselves and everyone else.”

Transportation Choice Isn’t Rational

Respondents around the globe chose “driving their own car” over other modes of transport for reasons including comfort (54 percent), ease of access (47 percent) and reliability (39 percent).
However, driving is the mode of transportation cited most as involving frequent delays when travelling in and around the city[1]. Respondents experiencing delays at least one day a week shared that delays cause them to miss out on time with their family and friends (61 percent sometimes/frequently) or arrive late to work (51 percent sometimes/frequently).
Furthermore, delays may be a large contributor to stress and frustration. Nearly 40 percent of all respondents reported the negative emotions of ‘stressed’ (23 percent) or ‘frustrated’ (16 percent) to describe how travel in and around their city makes them feel.

Despite this experience with delays, people still choose to drive, signaling that transportation decisions are influenced heavily by habits, convenience and personal preferences influenced by factors such as infrastructure, culture and demographics.

Enabling Multimodal Travel
“People’s preferred travel choices aren’t always best for their communities. It’s time to think beyond transportation silos and present alternative options to create a better, more seamless travel experience,” said Hubicki. “Despite an over-reliance on cars, our survey shows more than half of respondents find the proposition of a multimodal experience appealing.”

Multimodal systems allow commuters to use more than one mode of transportation per journey. For example, someone might choose to ride a bus to the nearest train station, then take the train to their destination. This system provides greater travel flexibility and helps solve the “first-mile, last-mile” problem.
Making a multimodal system a reality requires urban planners to look for levers that can drive change, such as speed and reliability of services, education and information. Respondents rated reliability of services (83 percent) and information (81 percent) as fairly or very important for future travel. In addition, nearly three-quarters of respondents (70 percent) said they’d likely be encouraged to ride public transit more frequently if the journey time was faster.

Transportation Innovation is Key
Another step cities can take to show progress toward delivering an innovative solution that eases travel woes is to roll out travel apps showing all available modes and routes for commuters to reach their destination.

Nearly half (49 percent) of all respondents believe they will have one app for their transportation needs by 2020. Conduent debuted its own unique mobility apps in 2016 integrated into the core of Transit and Parking Systems. Pilot program versions of these mobility apps are currently in use in Los Angeles, Denver, Centennial, Colo. and Bengaluru, India.
Additionally, Syndicat Mixte Intermodal Regional de Transports (SMIRT), a grouping of transport authorities in northern France, has become the first to deploy the Conduent Mobility Companion Platform to modernize the passenger experience with door-to-door multimodal trip planning.

“The future of transportation is a combination of what’s possible and what’s needed,” said Hubicki. “People often don’t know there’s a better way, so when they imagine the future, they’re limited by their current experiences and perceptions of travel. There is an opportunity to educate and show the way forward.”

Conduent is a leading provider of public transportation and mobility solutions – including Electronic Toll Collection, Transit and Public Transport, Parking and Safety – which offer automated, analytics-based, personalized services for government agencies and their constituents. The company has been helping transportation clients in more than 27 countries for over 40 years.

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About the Survey
An online survey was conducted amongst 18-65 year olds who hold a driver’s license. A final sample size of n=2320 was achieved across 23 cities between September 6 and September 22, 2016. Those cities were: London, Melbourne, Sydney, Singapore City, Austin, Los Angeles, New York, Philadelphia, Portland, San Francisco, Washington DC, Kuala Lumpur, Amsterdam, Milan, Paris, Madrid, Brussels, Montréal, Toronto, México City, Santiago, Lima and Frankfurt.

[1] According to our survey respondents, 10 percent of those who drive at least one day a week say they experience delays on 6-7 days.

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SMIRT is First to Deploy the Conduent Mobility Companion Platform Improving Public Transport Access and Usability

Wed, 22 Mar 2017 14:24:00 GMT

UXBRIDGE, U.K. – The Syndicat Mixte Intermodal Régional de Transports (SMIRT), a grouping of transport authorities in northern France, has become the first to deploy the Conduent Mobility Companion Platform to deliver a new solution that simplifies the passenger experience from ticket purchase to best routes available and increases the attractiveness of public transport across its region.

The solution, called passpass.fr, enables door-to-door trip planning that combines a range of travel options from the 14 local transportation authorities in SMIRT. Alongside bus and train services, users also have access to carpooling and bike hire. The solution is available via the passpass.fr website.

“Until now passengers that wished to use several types of public transport network found only partial travel information. With passpass.fr all this information can be accessed. This is a significant step and, in a year’s time, passengers will also be able to buy transportation tickets online via passpass.fr,” said Gérald Darmanin, president of SMIRT and vice-president of the Région Hauts-de-France in charge of transport. “The Conduent Mobility Companion Platform has enabled us to deliver an excellent digital solution that showcases the transport networks of the region and eventually each mobility operator.”

How the solution works
The traveller inputs the departure and arrival points in the Transport Route Planner, as well as sorting options such as cost, carbon footprint, maximum walking time and number of connections. The application then offers the traveller the best routes, multimodal travel options and prices established from a wide variety of mobility partners, both public and private.

"The Conduent Mobility Companion Platform takes a broader regional approach to mobility, relying on systems already being used by operators and local authorities,” said Jo Van Onsem, senior vice president and managing director, Global Public Transportation and Management Systems Group, Conduent. “As such it constitutes a cornerstone of Conduent’s strategy to innovate and facilitate the daily life of millions of citizens and to make cities and regions ever smarter and more traveller friendly. By putting all the options and information at a traveller’s fingertips, our transportation solutions can help them get from point A to point B in the safest, most efficient and economical way.”

Further enhancements; phase two
We expect the solution will be enhanced during 2017 to include additional travel offerings in the region such as the best cycling routes, car sharing, cross-Channel ferry links and, potentially, other offerings such as taxis or Lille Lesquin Airport flight schedules.

In the second phase of passpass.fr, planned for mid-2018, Conduent will integrate the Conduent Ticketing System with the Conduent Mobility Companion Platform to harmonise the entire distribution chain of mobility services through a single smart ‘PassPass’ travel card that customers can use across the entire network. Real time information will be integrated into the Transport Route Planner to notify the traveller of any delays and suggest alternatives to reach their destination. Customers will be able to use the solution, also then available as a smartphone app, to book and pay for their travel, meaning that they can coordinate their entire trip in one go.

The solution was developed by experts in Grenoble, France and at Conduent’s international public transportation and fare collection centre of excellence located in Valence, France.

About Conduent
Conduent is a leading provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernises these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

About SMIRT
The Syndicat Mixte Intermodal Régional de Transports is a grouping of transport authorities in the North and Pas-de-Calais region of France. www.smirt-npdc.fr/

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Xerox lance un système de paiement universel et sécurisé dédié aux transports publics, via smartphone

Thu, 09 Jun 2016 14:57:00 GMT

Paris, le 09 juin 2016 – Xerox annonce le lancement de sa solution de transport Xerox Seamless™, une technologie nouvelle génération de paiement sécurisé et sans ticket via smartphone pour les transports publics. Le lancement de cette technologie concrétise neuf mois de phase pilote aux côtés de Valence Romans Déplacements (VRD), l’autorité en charge de la mobilité et des transports urbains dans la région de Valence, au sud-est de la France.

« Après avoir présenté Xerox Seamless lors du salon UITP Milan l’an dernier, nous avons démarré une phase pilote avec VRD afin d’expérimenter et de poursuivre le développement de cette solution innovante », rappelle Jo Van Onsem, président du groupe International Public Sector chez Xerox. « Adossée à une technologie brevetée par Xerox, la solution Xerox Seamless est compatible avec de nombreux moyens de transport, tels que les métros, les bus, les trams, les parkings relais et le co-voiturage, ce qui la rend attractive pour une large variété d’opérateurs et de voyageurs. »

Comment le système fonctionne-t-il ?
Il suffit aux exploitants d’installer des balises NFC (Near Field Communication) fournies par Xerox sur l’ensemble de leur réseau de transports. L’usager télécharge l’application Xerox Seamless sur son smartphone compatible NFC puis s’enregistre pour activer son compte. Pour voyager, il n’a plus qu’à présenter son smartphone sur n’importe quelle balise NFC Xerox Seamless. Lors de cette action, la cible stocke une transaction cryptée qui est transmise au smartphone, puis relayée au système central. La facturation est traitée automatiquement à la fin du mois, en fonction du nombre de trajets réalisés auprès des différents opérateurs de transport.

Cette solution est universelle. Conçue indépendamment des cartes SIM, elle est compatible avec tous les opérateurs de téléphonie mobile. Elle est facile et rapide à installer, à la fois pour les opérateurs de transport et pour les utilisateurs, tout en offrant un niveau de sécurité équivalent à celui des systèmes de tickets sans contact actuels.

« La solution Xerox Seamless a été très facile à déployer. Elle a donné entière satisfaction à l’ensemble de notre organisation, du conseil régional à l’opérateur de l’infrastructure de transport », déclare Marylène Peyrard, présidente de Valence Romans Déplacements (VRD). « Lorsque nous avons interrogé les voyageurs à propos de leur expérience avec ce nouveau système, 90 % d’entre eux se sont estimés satisfaits. »

Un modèle économique de type MaaS (Mobility as a Service)
Xerox fournit aux opérateurs de transport l’application ainsi que les balises NFC, tout en assurant la gestion globale du service, notamment le système de back-office comprenant :

l’intégration des données requises pour le traitement de la facturation
la facturation et le service client
la mise en concordance des tarifs et des services pour les opérateurs de transport et les prestataires de service affiliés.

En contrepartie, Xerox perçoit une commission reçue pour sa prestation de service.

Planification d’itinéraire intégrée
L’application Xerox Seamless peut être intégrée au Xerox Mobility Companion, une solution de transport innovante qui s’interface avec les systèmes des différents opérateurs et fournisseurs de transport au sein d’une ville ou d’une région afin de permettre aux citoyens de planifier leurs trajets porte-à-porte. Cette solution intègre toutes les offres de transport disponibles telles que le bus, le métro, le tram, le vélo et l’auto-partage. Ensemble, Xerox Seamless et Xerox Mobility Companion offrent un service de paiement, d’information et de planification via un compte unique pour permettre aux utilisateurs de profiter de la mobilité selon les principes du MaaS.

La solution Xerox Seamless sera commercialisée à partir de juillet 2016 et déployable à partir de début 2017. Pour en savoir plus Xerox Seamless, regardez cette vidéo : https://youtu.be/3CIHngw93Tg

La solution Xerox Seamless sera présentée sur le stand Xerox (J32) à l’occasion du salon Transports Publics 2016, le salon européen de la mobilité. Il se tiendra du 14 au 16 juin prochain à Paris Expo Porte de Versailles Hall 1.1 et 1.2.

Plus d’informations sur le salon Transport Publics 2016 : http://www.transportspublics-expo.com/fr

Note: Retrouvez Xerox sur Passerelles Digitales, un blog permettant à l’entreprise de partager les opportunités de croissance offertes par la transformation digitale.

A propos de Xerox
Xerox contribue à transformer la manière dont le monde travaille. Grâce à notre expertise en matière d’imagerie, de processus métiers, d’analyse de données, d’automatisation et nos connaissances des comportements utilisateurs, nous façonnons les flux de travail afin d’améliorer la productivité, l’efficacité et la personnalisation. Nous exerçons nos activités dans plus de 180 pays. Nos 140 000 collaborateurs, conçoivent des innovations significatives et proposent des services d’optimisation des processus métier, des équipements d’impression, des logiciels et des solutions qui font réellement la différence pour nos clients, et leurs clients. Le 29 janvier 2016, Xerox a annoncé son intention de se scinder en deux entreprises indépendantes et cotées en bourses : une entreprise d’externalisation de processus métier (BPO) et une entreprise de technologie documentaire. La scission devrait être finalisée d’ici la fin de l’année 2016.

Pour plus d’informations : http://www.xerox.fr/

Le centre européen Xerox dédié aux transports publics et centre de collection des tickets de transport est situé à Valence.

Pour de plus amples informations :

Jean-Charles Caulier
Directeur Commercial Secteur Public
Tel : 04 75 81 41 94
Email : Jean-Charles.Caulier@xerox.com

Service Presse : Grayling France
Sarah Finot / Raphaële Coulot-Brette
Tél. 01 55 30 71 04 / 71 07
Email : xerox.france@grayling.com

Xerox®, Xerox and Design® et Xerox Seamless® sont des marques déposées Xerox aux Etats-Unis et/ou dans d’autres pays.

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Les nouveaux portillons intelligents de Xerox facilitent les flux de passagers et mettent les fraudeurs hors-jeu

Mon, 22 Feb 2016 15:50:00 GMT

Paris, le 22 février 2016 – Xerox présente un portillon intelligent équipé d’un système de détection 3D capable de distinguer les voyageurs en règles des fraudeurs ; ce que les technologies infrarouges n’arrivent pas à détecter à ce jour

« Confrontés à des flux de voyageurs toujours plus importants, les systèmes de transport actuels nécessitent des solutions de contrôle d’accès permettant aux passagers en règle d’accéder facilement et rapidement au quai tout en neutralisant efficacement les candidats à la fraude. Le nouveau portillon intelligent de Xerox répond parfaitement à ces enjeux, » indique Jo van Onsem, Président du groupe International Public Sector chez Xerox. « Par exemple, le système peut différencier précisément les voyageurs chargés de bagages des fraudeurs qui passent dans leur sillage – une tactique habituelle chez ces derniers ».

Le portillon est équipé d’une bande LED qui éclaire les portes vitrées, et qui change de couleur pour signaler aux voyageurs si le portillon est libre et si leur titre de transport a été validé ou refusé. Lorsqu’un frauder est détecté, un signal visuel et sonore alerte les services de sécurité.

Conçus pour les réseaux de transports « fermés », les portillons sont modulaires et compatibles avec tous les formats de billets, y compris les codes-barres, les supports sans contact, les smartphones équipés de la technologie NFC ou encore les supports magnétiques. Ce système nouvelle génération répond également aux exigences en matière de protection des données privées.

Pour assurer la sécurité des voyageurs, les portes du dispositif ne se referment pas si un objet (skis, poussette, etc.) est détecté dans le passage.

Conçus, développés et fabriqués en France, les nouveaux portillons Xerox sont actuellement installés en phase pilote à la gare SNCF de Marseille Saint-Charles dans le cadre d’un appel d’offre n’ayant pas encore été attribué.

Note: Retrouvez Xerox sur Passerelles Digitales, un blog permettant à l’entreprise de partager les opportunités de croissance offertes par la transformation digitale.

A propos de Xerox

Xerox contribue à transformer la manière dont le monde travaille. Grâce à notre expertise en matière d’imagerie, de processus métiers, d’analyse de données, d’automatisation et nos connaissances des comportements utilisateurs, nous façonnons les flux de travail afin d’améliorer la productivité, l’efficacité et la personnalisation. Nous exerçons nos activités dans plus de 180 pays. Nos 130 000 collaborateurs, conçoivent des innovations significatives et proposent des services d’optimisation des processus métier, des équipements d’impression,des logiciels et des solutions qui font réellement la différence pour nos clients, et leurs clients.

Pour plus d’informations : http://www.xerox.fr/

Pour de plus amples informations :

Jean-Charles Caulier

Directeur Commercial Secteur Public

Tel : 04 75 81 41 94

Email : Jean-Charles.Caulier@xerox.com

Service Presse : Grayling France

Sarah Finot / Raphaële Coulot-Brette

Tél. 01 55 30 71 04 / 71 07

Email : xerox.france@grayling.com

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