Healthcare Services - Conduent

Virginia Awards Conduent Contract to Manage and Modernize Medicaid Program Delivery Systems

Thu, 06 Aug 2026 12:45:00 GMT

.bwalignc { text-align: center; list-style-position: inside }

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced that the Virginia Department of Medical Assistance Services (DMAS) has awarded the company a contract to continue operating, and modernize, the Commonwealth’s systems that support Virginia Medicaid. The contract, which spans up to 14 years, extends Conduent’s relationship with Virginia’s Medicaid program that began in 2001.

Under the new agreement, Conduent will use its modular Conduent Medicaid Suite (CMdS) to modernize Virginia’s Medicaid Enterprise Systems and Fiscal Agent Services Solution. These entail claims processing, finance, call center services, reporting, and other core functions. This transition to an integrated, dynamic solution will help DMAS improve access to information, reduce fraud risks, and strengthen program performance. Members, providers, and staff will benefit from enhanced user experiences, supporting better health outcomes for the approximately 1.6 million Virginians enrolled in Medicaid.

Conduent will also deploy Conduent CXNow , its cloud-based Customer Experience-as-a-Service platform used by government agencies and commercial clients. Powered by AI, automation, and analytics, CXNow will streamline customer interactions across phone and chat, expand self-service options, and improve overall service quality. For the Commonwealth, these enhancements will drive additional cost savings and operational efficiency.

“We are honored to continue our long-standing collaboration with Virginia to enhance Medicaid outcomes through modernization, advanced technologies, and improved business processes,” said Anna Sever, President, Government Solutions at Conduent. “Through strong collaboration and teamwork, we are committed to delivering exceptional value to the Commonwealth and improving the lives of Virginians.”

The new contract includes a two-year design and implementation phase, followed by a six-year base term and six one-year options. It also includes continued management of incoming and outgoing mail services supporting the Medicaid program.

Conduent’s Government Solutions supports government healthcare programs across the country, delivering a range of innovative solutions such as Medicaid management and provider services, pharmacy benefits management, eligibility and enrollment support, and case management solutions. The business also provides agencies with government payments and child support services. In 2025 alone, Conduent processed over 454 million Medicaid claims and disbursed approximately $80 billion in government benefit payments.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 48,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit https://x.com/Conduent , http://www.linkedin.com/company/Conduent or http://www.facebook.com/Conduent .

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260806411810/en/

Media:
Neil Franz, Conduent, neil.franz@conduent.com , +1-240-687-0127

Investor Relations:
Conduent, ir@conduent.com

]]>

Conduent Named a Leader in Everest Group's 2026 Healthcare Payer Intelligent Operations PEAK Matrix® Assessment

Mon, 20 Apr 2026 12:43:00 GMT

.bwalignc { text-align: center; list-style-position: inside } .bwlistdisc { list-style-type: disc }

Recognition highlights Conduent’s platform-led delivery, embedded GenAI, and ecosystem partnerships that drive measurable payer outcomes

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced that Everest Group has recognized Conduent as a Leader in its Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026. The assessment evaluates providers serving U.S. health plans across back-office and technology-enabled operations, measuring both market impact and vision & capability.

Everest Group notes that Leaders demonstrate investment in technology, a shift toward embedded, end-to-end workflow automation, and a centralized AI enablement strategy.

Conduent Strengths

In its analysis, Everest Group highlighted Conduent’s:

Single-instance core administrative platform , Health Solutions Plus (HSP), supporting major payer lines of business
Embedded AI across payer operations , including document classification, fraud detection, claims summarization and real-time agent guidance
High client satisfaction , with clients citing strong account management and proactive issue resolution
Ecosystem partnerships , including work with Microsoft Azure to advance its AI capabilities and solutions.

"The payer market is increasingly adopting platform-led intelligent operations that operationalize AI, automation, and governance-backed execution to address growing operational complexity, while still delivering faster service at lower administrative cost,” said Vivek Kumar, Practice Director, Everest Group. “Conduent is responding to these evolving market needs with investments in its core administrative platform (HSP), supported by a built-in CRM, and preconfigured Medicare Advantage templates, reinforcing its positioning as a Leader in Everest Group’s Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026.”

“Sustained margin pressure from rising medical costs and evolving regulations is accelerating the shift to AI‑enabled, platform‑based operating models across healthcare payers,” said Kimberly Marshall, Chief Commercial Officer of Commercial Solutions at Conduent. “Conduent helps clients meet these challenges through solutions like the HSP payer suite, an all‑in‑one, highly automated platform designed to reduce costs, modernize technology stacks, and support end‑to‑end operations from claims and enrollment to CRM and member and provider engagement.”

To read a custom version of the report, visit: Everest Group Healthcare Payer Intelligent Operations PEAK Matrix Assessment 2026

Everest Group Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit https://x.com/Conduent, http://www.linkedin.com/company/Conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Conduent Named a Leader in NelsonHall's 2026 NEAT Evaluation for Healthcare Payer Agility & Innovation

Wed, 04 Mar 2026 13:47:00 GMT

.bwalignc { text-align: center; list-style-position: inside } .bwlistdisc { list-style-type: disc }

Assessment highlights Conduent’s cohesive modernization roadmap, meaningful automation and GenAI investments, and strong alignment to payer needs

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services provider, today announced that NelsonHall has named the company a Leader in its 2026 Healthcare Payer Agility & Innovation NEAT evaluation. Conduent earned Leader status in the Overall market segment, reflecting its ability to deliver immediate operational value while supporting payers’ evolving transformation requirements.

NelsonHall’s NEAT assessment evaluates vendors on their delivery excellence, innovation maturity, and readiness to support future client needs. The report highlights several factors that contributed to Conduent’s Leader ranking:

A cohesive modernization strategy centered on automation, GenAI, and enhancements to the Healthcare Solution Platform (HSP) payer suite.
Planned HSP advancements, such as supporting multiple lines of business, configurable workflows, and cloud‑ready architecture.
A scalable commercial model, with approximately 75–80% of commercial constructs priced on a per‑member‑per‑month (PMPM) basis to align value to outcomes.

“Conduent was identified as an overall leader in Healthcare Payer Agility and Innovation due to its delivery modernization approach and sustained investment in automation and GenAI. Its focus on enhancing the HSP payer suite supports flexibility as clients’ operational requirements evolve,” said Bilal Chaudhry, Principal Analyst, Healthcare & Insurance, NelsonHall.

Modernizing Healthcare Payer Operations

Conduent supports end‑to‑end healthcare payer functions across commercial and government markets with capabilities that include:

Claims management & administration
Member services & engagement
Provider management and directory accuracy solutions
Quality, risk, and performance management
Platform‑enabled operations and integrations support

These capabilities are delivered through Conduent’s HSP payer suite and its Medicaid solutions portfolio, which together modernize legacy systems, reduce administrative burden, and streamline payer workflows.

Commitment to Innovation and GenAI‑Driven Transformation

NelsonHall also highlighted Conduent’s significant R&D investments to advance modernization, UI transformation, GenAI integration, and Medicare Advantage capabilities, including:

Transitioning HSP to a web‑enabled, cloud‑ready interface
Expanding GenAI use cases across claims, member engagement, and document intake
Delivering a CMS‑compliant “Medicare Advantage‑in‑a‑box” configuration for streamlined plan setup

“Building on its legacy of innovation, Conduent has been executing a strategic plan to advance and elevate its capabilities in the healthcare payer sector. Through a combination of investment in advanced technologies and modernization, our solutions are demonstrating real benefits for our clients, including cost savings in administration and increased efficiency in processing,” said Kimberly Marshall, Chief Commercial Officer at Conduent. “It is gratifying to see our efforts and the results of that work being recognized by NelsonHall.”

To read a custom version of the NEAT report, visit: NelsonHall NEAT Evaluation: Healthcare Payer Agility & Innovation

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in N. America, Europe and Asia Pacific, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions quickly and effectively. For vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's conducts rigorous, primary research and is widely respected for the quality, depth, and insight of its analysis.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit https://x.com/Conduent, http://www.linkedin.com/company/Conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Conduent Applies GenAI to Revolutionize Detection of Reportable Events and Sets New Standard for FDA Compliance

Wed, 05 Nov 2025 13:45:00 GMT

.bwalignc { text-align: center; list-style-position: inside } .bwlistdisc { list-style-type: disc } .bwuline { text-decoration: underline }

Powered by Microsoft Azure OpenAI, new solution automates reportable event detection for Pharma & Life Sciences companies across every customer channel

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced the launch of a new GenAI-powered reportable event detection solution that dramatically improves the identification of events and empowers healthcare companies to uphold the highest standards of patient safety, both of which are critically important.

Built on Microsoft Azure OpenAI, Conduent’s reportable event detection solution enhances the speed, accuracy, and consistency to identify incidents that must be provided to the Food & Drug Administration (FDA) for compliance. These events include adverse reactions, product complaints, and usability issues that could arise across millions of customer interactions.

Why It Matters

Pharma and Life Science companies handle countless interactions with customers every day via emails, chats, voice calls, texts, faxes, and social and digital platforms, and within these interactions is vital information that potentially must be reported to the FDA.

Real-world examples of reportable events

A patient emailing about unexpected dizziness after taking a prescribed medication.
A caregiver calling to report a child’s rash after using a topical cream.
A customer texting that their insulin pen malfunctioned during use.
A chatbot conversation revealing confusion over dosage instructions.
A social media post describing a broken inhaler or packaging defect.

Setting New Standard for Compliance

Quality control to ensure the highest standards of quality, accuracy, and compliance are met is typically a manual process that can only randomly evaluate a small percentage of customer interactions. This new GenAI-powered solution can review nearly 100% of interactions across all channels, using GenAI to analyze language, context, and compliance rules to revolutionize the identification of reportable events.

"Patient assistance programs and medical information engagements are complex and data-rich, which is perfect for GenAI,” said Kimberly Marshall, Head of Commercial Solutions and Account Management at Conduent. “By combining AI with deep compliance expertise, we’re helping clients report faster, more accurately, and more consistently while saving time and money.”

This solution integrates GenAI with logical reasoning, AI-driven search, client-specific rules, training materials, and regulatory framework, backed by Conduent’s infrastructure, to automate the capture and classification of reportable events.

Key Benefits:

Enhanced Efficiency : Streamlines the process of identifying reportable events, saving time and reducing manual efforts.
Quality and Consistency: Understands the variability of consumer language to better identify potential reportable events and product quality complaints, and provides consistent, high-quality reporting.
Regulatory Compliance : Enables adherence to FDA regulations and other compliance standards, minimizing the risk of penalties. Life Science companies can use the data to enhance their marketing strategies, product packaging and user experiences while ensuring compliance with FDA regulations.

The Conduent reportable event detection tool is another collaboration where Conduent leverages Microsoft Azure OpenAI to drive quality, improve customer experience, and save cost.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Ireland Selects Conduent to Enhance Infectious Disease Management with Maven® System

Thu, 20 Mar 2025 12:45:00 GMT

.bwalignc { text-align: center; list-style-position: inside }

Conduent’s Maven ^® Disease Surveillance & Outbreak Management System empowers Ireland’s Health Service Executive to effectively track and manage public health threats

Republic of Ireland becomes the first European Union country to use Maven, following its successful implementations in the United States, United Kingdom and Australia

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced that the Republic of Ireland’s Health Service Executive (HSE) selected the company’s Maven ^® Disease Surveillance & Outbreak Management System to monitor, manage and report infectious diseases. Maven will replace HSE’s legacy surveillance system to more effectively track disease outbreaks and take prompt actions to protect public health.

Under the five-year contract, Conduent will implement its Maven cloud-hosted software platform as well as provide maintenance and support. The system’s flexibility will enable HSE staff to configure it for seamless data sharing, integration and coordination among medical professionals and epidemiologists. Upon receiving a case or laboratory report, Maven automatically generates a disease event, significantly reducing manual data entry and duplication of efforts.

“Like many public health organizations globally, HSE faces increasing complexity as infectious diseases continue to escalate and impact our ability to protect public health,” said Dr. John Cuddihy, National Director of Public Health at HSE. “By implementing the Maven system and collaborating with Conduent, we’ll gain a modern, national platform that not only enables early detection of health events but also transforms raw data into actionable intelligence. This platform will empower faster, more coordinated responses to better serve the people of Ireland.”

This contract marks Maven’s expansion into the European Union, where it joins its existing public health deployments in the United States, the United Kingdom and Australia. This system will enhance HSE’s ability to rapidly detect and respond to public health events across Ireland, providing critical insights into both emerging and established infectious disease threats.

With over two decades of proven outcomes, Maven is currently utilized by 28 other government agencies around the world to manage emerging threats to their residents. Conduent also offers online and in-person training of the system, and through its long-standing Maven Users Group, manages a global community of public health officials who collaborate and exchange best practices.

“We’re honored to have the Republic of Ireland join the growing Maven user community,” said Anna Sever, President, Government Solutions at Conduent. “By implementing Maven, we’re equipping HSE with the tools necessary to protect citizens against infectious diseases while delivering long-term value.”

Organizations use Maven to detect, monitor, track and report on deadly outbreaks like COVID-19, C. auris and Mpox and more than 100 other communicable and non-communicable diseases including Ebola, Zika, measles, tuberculosis, HIV/STDs and influenza. Find out how Maven can safeguard public health at Conduent Government Solutions.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Oklahoma Selects Conduent's Advanced AI-Enabled Technology to Protect Public Health

Mon, 10 Feb 2025 13:45:00 GMT

.bwalignc { text-align: center; list-style-position: inside }

Conduent’s Maven ^® Disease Surveillance & Outbreak Management System allows the state’s Department of Health to monitor, track and report infectious diseases and other public health threats

AI-enabled solution will help epidemiologists protect the health of Oklahomans

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced that the Oklahoma State Department of Health (OSDH) has selected the company’s Maven ^® Disease Surveillance & Outbreak Management System to replace a legacy public health surveillance system. The newly implemented cloud-based platform will enable OSDH to swiftly detect, monitor, track and report public health threats and infectious disease outbreaks, transforming data into actionable insights to protect Oklahomans.

“As the frontline agency safeguarding the health and wellbeing of all 4 million Oklahomans, our goal is to leverage modern technology solutions to identify outbreaks, manage cases and collaborate with local partners on public health interventions,” said Christie McDonald-Hamm, Surveillance Officer, Department of Informatics at OSDH. “Conduent’s secure and flexible AI-enabled technology platform equips us with the tools to identify, capture, share and report data to impacted individuals, the local healthcare community, and the Centers for Disease Control and Prevention.”

Conduent’s Maven system, with over two decades of proven outcomes, is supported by a team of epidemiologists and is utilized across 28 government agencies in the United States, Europe and Australia to manage emerging threats to their residents. Conduent’s Maven system is a highly configurable, web-based platform that enables real-time monitoring and reporting to local, state and national public health organizations.

“We are excited to collaborate with the Oklahoma State Department of Health to support their mission of protecting and promoting the good health of people across the state,” said Anna Sever, President, Government Solutions at Conduent. “Our advanced, AI-enabled technology platform gives public health teams the transparency, security and responsiveness needed to stay ahead of disease outbreaks now and in the future.”

Organizations use Maven to detect, monitor, track and report on deadly outbreaks like COVID-19, C. auris and Mpox and more than 100 other communicable and non-communicable diseases including Ebola, Zika, measles, tuberculosis, HIV/STDs and influenza. Visit Conduent Government Solutions to learn more about the leading technology and expert teams that are helping public health entities and the millions of people who count on them.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Alaska Awards $92 Million Contract to Conduent to Enhance Medicaid Program Delivery Systems

Wed, 15 Jan 2025 13:45:00 GMT

.bwalignc { text-align: center; list-style-position: inside }

Company to continue to partner on the state’s Medicaid Management Information System to better serve providers and residents

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced a $92 million contract with the Alaska Department of Health, Division of Health Care Services (HCS). Under this agreement, Conduent will operate and manage the state’s Medicaid Management Information System (MMIS) as well as modernize the system.

Conduent has been a trusted partner to HCS since 2007 when it was first selected to deliver Medicaid Enterprise Systems technology solutions to the state of Alaska. The company will continue to manage essential services to support the state’s MMIS modernization goals, streamline business processes, enhance efficiency and create better access to health services for over 260,000 Medicaid-eligible residents.

Conduent will also provide technological innovations that enhance the state’s ability to improve the quality of health care, including enabling the system to process behavioral health claims to ensure recipients receive holistic healthcare and providers are paid timely and accurately.

“We are honored to continue our partnership with the Alaska Division of Health Care Services, and we share in their commitment to improving the health and well-being of its residents,” said Anna Sever, President, Government Solutions at Conduent. “Our top priority is to implement modern technology that enables the state’s Medicaid program operations to support high-quality payments to providers and seamless access for residents.”

Conduent supports approximately 100 million U.S. residents across various government health programs, helping state and federal agencies deliver critical services while reducing costs, increasing program participation and improving compliance.

For more than 42 years, Conduent has provided a range of government solutions, including Medicaid Enterprise Systems technology and services, as well as eligibility, critical payment disbursement and child support solutions. Visit Conduent Government Solutions to learn more.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Conduent Named a Leader in NelsonHall Healthcare Payer Operational Transformation Assessment

Wed, 11 Sep 2024 12:45:00 GMT

.bwalignc { text-align: center; list-style-position: inside } .bwlistdisc { list-style-type: disc }

NelsonHall highlights Company’s ability to create value across health payer value chain, its product roadmap and strategy for growth

FLORHAM PARK, N.J. -- NelsonHall has again named Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, a Leader across all five categories in the NelsonHall 2024 NEAT Report for Healthcare Payer Operational Transformation. Conduent achieved the Leader designation based on strong core offerings for government and commercial health plans, including Medicare Advantage, and strong capabilities in automation of enrollment processing and document digitization, relative to its peers.

Conduent was recognized as a Leader across all categories evaluated by the NelsonHall vendor assessment:

Overall
Claims management and administration
Member engagement services and enrollment
Care management and wellness services
Provider management/administration and network management

Bilal Chaudhry, Principal Healthcare & Insurance Analyst at NelsonHall, said “Conduent was identified as a leader in our assessment based on its ability to deliver benefits to clients with its proprietary IP, product roadmap and strategy for growth spanning current, inflight and future stages. Conduent demonstrated achieved results and value creation, which reflects its commitment to client success and ability to maintain long-term partnerships.”

The report also acknowledges Conduent’s well-balanced mix of public and private health payer clients and its ability to address industry pain points such as legacy system modernization, eliminating manual processes and meeting or exceeding medical loss ratios (MLR).

“Conduent Health Plan Solutions span the health payer value chain to improve member and provider experiences, streamline process workflows and reduce costs. Our strategic roadmap enables us to deliver greater value to public and private health payers that are seeking increased member loyalty, improved operational performance and advancements in health equity,” said Mike McDaniel, Group President, Commercial Solutions at Conduent.

From member enrollment to claims management, the company’s solutions and services have helped health insurance companies engage members, meet compliance requirements, optimize cost of care and improve overall operational performance for more than 40 years. Conduent partners with 9 of the top 10 U.S. health plans and processes more than one billion healthcare claims a year. Visit Conduent’s Healthcare Payer site to learn more.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and Asia, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s analysis is based on rigorous, primary research, and is widely respected for the quality and depth of its insight.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Montana Renews Pharmacy Benefit Management Contract with Conduent

Wed, 10 Jul 2024 12:45:00 GMT

.bwalignc { text-align: center; list-style-position: inside } .bwalignl { text-align: left }

Company builds on 38-year history of providing innovative Medicaid management solutions to Montana Department of Public Health and Human Services

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced a three-year Pharmacy Benefit Management (PBM) contract renewal with the Montana Department of Public Health and Human Services (MDPHHS). The renewal builds on Conduent’s nearly 38-year relationship with the MDPHHS of providing advanced Medicaid management solutions to further the agency’s mission to deliver healthcare services that help improve and protect the health and safety of Montanans.

As part of the Conduent Medicaid Suite (CMdS), the pharmacy module helps MDPHHS reduce costs and streamline operations within its PBM model with advanced applications for point of sale, prior authorization, rebate, data analytics, consumer relationship management and prospective and retrospective drug review functions. Conduent will also continue to provide medical authorization, precertification, payment method development and inpatient call center services.

The company’s comprehensive PBM system was among the first to be certified in the state of Montana and the first instance of an individual Medicaid management module to earn federal certification.

“Our successful, long-term relationship with Montana reflects our commitment to providing effective solutions and on-going innovations that enable the Montana Department of Public Health and Human Services to continue to manage pharmacy benefits with transparency and cost-effectiveness,” said Lydie Quebe, General Manager, Government Healthcare Solutions at Conduent.

In addition to supporting pharmacy benefit management and claims processing, Conduent provides a range of government solutions including Medicaid enrollment and eligibility support, critical payment disbursement solutions, and child support solutions. The company supports approximately 41 million residents across various government health programs. Visit Conduent Government Healthcare Solutions to learn more.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 59,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Colorado Awards Business Intelligence and Data Management Services Contract to Conduent

Thu, 06 Jun 2024 12:45:00 GMT

.bwalignc { text-align: center; list-style-position: inside } .bwlistdisc { list-style-type: disc }

Company’s expertise will enable enhanced data and analytical capacity for information sharing, Medicaid program reporting and regulatory compliance

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced the company has been selected by the Colorado Department of Health Care Policy and Financing (the Department) to provide Business Intelligence and Data Management (BIDM) technology services. Under terms of the new contract, Conduent will take over, manage and enhance a modular enterprise data warehouse solution to support advanced data analysis and reporting capabilities as part of the state’s Medicaid Enterprise System (MES).

Conduent will leverage its long-standing experience with Medicaid program data and technology infrastructure to strengthen the foundation of the Department’s current BIDM functionality. The company’s advanced approach will enhance the collection, consolidation and organization of claims, pharmacy and various other data sources across the healthcare ecosystem to:

enable the design of new and improved programs to enhance member health outcomes,
improve the exchange of data with providers, partners, and stakeholders, and
expand the Department’s ability to analyze program costs and comply with regulatory reporting.

“We are proud to be selected by the state of Colorado to take over the business intelligence data management project. Our goal is to assist the Department with streamlining access and improving capacity to ensure that providers, staff and stakeholders across the many agencies can rely on timely information to support outcomes for millions of Coloradans,” said Lydie Quebe, General Manager, Government Health Solutions at Conduent.

In addition to enterprise data warehouse solutions and modular Medicaid Enterprise Systems technology, Conduent provides a range of healthcare solutions including Medicaid enrollment and eligibility support, critical payment disbursement solutions, and child support solutions. The company supports approximately 41 million residents across various government health programs. Visit Conduent Government Healthcare Solutions to learn more.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 59,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Delaware Selects Conduent to Implement Advanced Platform for Infectious Disease Tracking

Wed, 13 Dec 2023 13:45:00 GMT

FLORHAM PARK, N.J., Dec. 13, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced that the Delaware Department of Health and Social Services (DHSS) Division of Public Health (DPH) has selected the company’s Maven ^® Disease Surveillance & Outbreak Management System to replace its legacy public health surveillance systems. The agency will use Conduent’s cloud-based technology platform to monitor, report and understand public health threats and infectious disease outbreaks as well as securely track patients and exposed communities.

“Our goal is to continuously improve how we protect our community’s health in Delaware through the implementation of modernized information systems. Conduent’s Maven platform provides a convenient and efficient way to capture data that we need to track infectious and other diseases and report the findings to impacted individuals, the local healthcare community, and the Centers for Disease Control and Prevention,” said Erica Smith, Interim State Epidemiologist. “We are pleased to partner with Conduent as we employ modernized technology solutions that improve the well-being of our communities.”

Maven is backed by two decades of proven outcomes, supported by a team of epidemiologists and used across 22 jurisdictions in the U.S., Europe and Australia to identify and manage developing threats to public health.

“We are focused on delivering excellent technology and services to Delaware’s health department that enables transparency when monitoring and reporting on infectious diseases,” said Lydie Quebe, General Manager, Government Health Solutions at Conduent. “By deploying Maven and partnering with Delaware DHSS officials, we can enhance their ability to manage disease outbreaks that may arise.”

Organizations use Maven to monitor, track and report on deadly outbreaks like COVID-19, C. auris and Mpox and more than 100 other communicable diseases including Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. Visit Conduent Government Health to learn more about the leading solutions and expert teams that are helping public health entities and the millions of people who count on them.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 60,000 associates, process expertise and advanced technologies, Conduent solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways, including delivering 43% of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

State of Texas Selects Conduent to Provide Medicaid Claims Solution on its Cloud-Native Modular Platform

Thu, 28 Sep 2023 12:45:00 GMT

FLORHAM PARK, N.J., Sept. 28, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions and services company, has been selected by the Texas Health and Human Services Commission (HHSC) for Medicaid Claims processing and support. Under the multi-year contract, the company will provide claims processing and financial services via its innovative Conduent Medicaid Suite (CMdS) . The system will bring HHSC a seamless solution to manage Medicaid fee-for-service, long-term care and other special program claims for five million members in the state.

Conduent will manage the implementation and provide ongoing support to ensure advanced system security and performance. Texas is the third state in the last nine months to select Conduent to provide cloud-based, modular solutions to modernize their legacy Medicaid Management Information Systems.

“We are looking forward to supporting the Texas Health and Human Services Commission’s vision with a scalable and flexible solution that meets the current and future needs of millions of Texas residents and the healthcare providers that serve them,” said Mark E. King, President, Conduent Government Solutions.

In addition to supporting claims processing, Conduent provides a range of healthcare solutions including Medicaid enrollment, payments and constituent engagement. The company supports approximately 41 million residents annually across various government health programs and processed 588 million Medicaid claims in 2022. Visit Conduent Government Healthcare Solutions to learn more.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Conduent Maintains a Leader Ranking in Everest Group Healthcare Payer Operations PEAK Matrix® Assessment

Thu, 24 Aug 2023 12:45:00 GMT

FLORHAM PARK, N.J., Aug. 24, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions and services company, has again been recognized as a Leader in the Everest Group Healthcare Payer Operations PEAK Matrix® Assessment 2023. The report evaluates service providers on factors including market adoption and performance, vision and solution capability. Conduent is positioned as a Leader for its ability to support the full healthcare payer value chain with innovative solutions that span member engagement, care management and claims management.

“An increasing focus on end-to-end member experience on account of regulatory modifications, varying member needs and rising competition has led to health plans relying on external support for member management, strategic growth and process efficiency,” said Ankur Verma, Vice President at Everest Group. “Conduent’s continued investments in CX automation and analytics solutions, strong dominance in the government segment and a BPaaS-rich portfolio helped it to achieve a double-digit growth rate in FY2021-22, resulting in it being placed as a Leader on Everest Group’s Healthcare Payer Operations PEAK Matrix® Assessment 2023.”

Conduent's healthcare payer operations portfolio consists of multiple BPaaS solutions with automation, analytics, AI-based virtual agents and outcome-based pricing. These capabilities help payers improve efficiency, performance and value.

“We are honored to again be recognized by Everest Group. Our Leader position validates our deep experience and solutions that span the health payer value chain. We are constantly strengthening our portfolio of BPaaS offerings to transform operations for healthcare payers,” said Randall King, President, Commercial Solutions at Conduent.

Mark E. King, President, Government Solutions at Conduent added, “Our investments in cloud-native platforms and Medicaid-specific automation are integral to our position as one of the top three service providers in the Medicaid market. We are gratified to be named a Leader as it reflects our mission to meet the fast-changing needs of state agencies with solutions that reduce cost and improve member engagement.”

The company also was positioned as a Leader on the Healthcare Payer Operations PEAK Matrix® Assessment 2022. The Everest Group ranking follows Conduent’s recent recognition as a Leader in the NelsonHall 2023 NEAT Report for Healthcare Payer Operational Transformation. Additional insights about Conduent’s solutions highlighted in the Everest Group report can be found here .

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 60,000 associates, process expertise and advanced technologies, Conduent solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways, including delivering 43% of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Conduent Named a Leader in Healthcare Payer Operational Transformation by NelsonHall

Wed, 28 Jun 2023 12:45:00 GMT

FLORHAM PARK, N.J., June 28, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced it has been named a Leader across all categories in the NelsonHall 2023 NEAT Report for Healthcare Payer Operational Transformation. Conduent achieved the Leader designation by exhibiting a high capability to both deliver immediate benefit and to meet future client requirements, relative to its peers. The NelsonHall vendor assessment evaluated the company’s capabilities in healthcare payer process transformation and operations across member services, claims administration, and provider network management.

The NelsonHall report identifies Conduent as a Leader for its introduction of omnichannel capabilities into member engagement, enhancements to e-payments capabilities and other strengths complemented by the company’s CX and document management solutions and services. The report also acknowledges Conduent’s particular emphasis on digital transformation and the use of advanced analytics to bring process efficiency and more customized solutions that support strategic growth and enable better service to members.

John Willmott, CEO, NelsonHall said, “Conduent is at the forefront of operations transformation in the healthcare payer sector. It has strong offerings for all of the major healthcare lines of business, each backed up by particularly strong and comprehensive tools and IP. In the private sector, the company’s BPaaS services are increasingly being adopted by mid-tier healthcare payers to streamline their operations, while in the public sector, the Conduent Medicaid Suite is a highly appropriate replacement for legacy state MMIS systems.”

According to NelsonHall, automation based on RPA and machine learning continues to be a key driver of healthcare payer operational transformation, and advanced analytics and machine learning are especially important in enhancing the member experience, satisfaction and engagement. The report also notes that the global healthcare payer business process services market is forecast to grow 5% annually from 2023 to 2026.

“Conduent’s broad portfolio of healthcare payer offerings support Commercial, Medicare Advantage, Medicaid Managed Care and ACA plans. We are executing on significant strategic investments in automation that strengthen our ability to drive healthcare payer operations transformation. We deliver member engagement and care management solutions that help improve health outcomes and member experiences which are key priorities for our clients,” said Randall King, President, Commercial Solutions at Conduent.

From member enrollment to claims management, the company’s solutions and services have helped health insurance companies engage members, meet compliance requirements, optimize cost of care and improve overall operational performance for more than 40 years. Conduent partners with 17 of the top 20 U.S. health plans and processes more than one billion healthcare claims a year. Visit the company’s Healthcare Payer site to learn more.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and Asia, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical services. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

Photos accompanying this announcement are available at

https://www.globenewswire.com/NewsRoom/AttachmentNg/9dcfaac1-8638-4a91-89c7-b81d652eb323

https://www.globenewswire.com/NewsRoom/AttachmentNg/635a6b42-6fa6-4562-809e-f720e5711ef5

]]>

Conduent Highlights Leading Solutions for Public and Community Health Organizations at Council of State and Territorial Epidemiologists Conference

Mon, 26 Jun 2023 12:45:00 GMT

FLORHAM PARK, N.J., June 26, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, will today host a roundtable discussion at the Council of State and Territorial Epidemiologists (CSTE) Annual Conference. Presenters will demonstrate how the company helped one large municipality consolidate several databases into one advanced system for capturing and analyzing childhood lead data.

CTSE 2023 kicked off in Salt Lake City, Utah on June 25 and runs through June 29. Today’s roundtable session begins at 12:45 pm local time in the Brighton Room.

Conduent will also showcase its Maven ^® Disease Surveillance & Outbreak Management System and Healthy Communities Institute (HCI) solutions. The company’s epidemiologists and community health experts will be on hand at booth #2 to share their insights on how the intersections between technology enablement and interoperability and health monitoring are creating actionable data and analysis to address:

Disease surveillance and outbreak management : Maven is backed by two decades of proven outcomes, supported by a team of epidemiologists and used across 28 jurisdictions in the U.S., Europe and Australia to track and monitor developing threats to public health. Public health organizations serving more than 195 million people use the platform to monitor, track and report on deadly outbreaks like C. auris , Mpox and COVID-19 and more than 100 other communicable diseases including Ebola, Zika, measles, tuberculosis, HIV/STDs and influenza.

Community health and social determinants of health : Conduent’s Healthy Communities Institute (HCI) delivers an end-to-end solution linking health and social determinants of health data with innovative technology and domain expertise. The platform gives stakeholders a centralized dashboard of more than 150 health, social and economic indicators, high-value analytics and evidence-based practices to address community health priorities. HCI’s Consulting Services team provides expert guidance for assessing community needs, developing strategies and implementing evaluation and monitoring processes.

“Public and community health challenges are complex and have wide-reaching implications, so we must remain ever vigilant. Our investment in people and configurable technologies like Maven and Healthy Communities enables our clients to support their core mission to protect and improve the health and wellness of whole communities and be better prepared for the next health threat,” said Mark E. King, President, Government Solutions at Conduent.

Visit Conduent Government Health to learn more about the leading solutions and expert teams that are helping the company’s public health clients, and the millions of people who count on them.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical services. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Conduent Teams with Jopari Solutions on Unique Self-Service Claims Management Technology for Medical Providers

Thu, 20 Apr 2023 12:45:00 GMT

FLORHAM PARK, N.J. and CONCORD, Calif., April 20, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced the launch of the Shield Provider Portal, a new self-service technology solution that enables medical providers to view the adjudication status and payment information related to workers compensation and auto casualty claims across multiple payers. The Shield Provider Portal is offered through a collaboration with Jopari Solutions , a leading provider of eBilling and ePayment solutions for the workers compensation, auto injury and group health markets.

The Shield Provider Portal is a unique solution allowing providers to see medical bill review transactions (powered by Conduent’s Strataware®) alongside eBills and ePayments (powered by Jopari) through a single-entry point that eliminates the need to access multiple systems. As part of Conduent’s Strataware Medical Bill Review platform, the new, easy-to-use portal drives efficiency by reducing customer service calls and duplicate claims.

“Jopari Solutions is proud to partner with Conduent to bring to market the Shield Provider Portal,” added Steve Stevens, CEO of Jopari. “We have been singularly focused for 20 years on improving the interactions between the diverse stakeholders involved in medical claims processing and this collaboration is a significant addition to those efforts.”

The Shield Provider Portal streamlines steps for providers while addressing the most common reasons for them to initiate customer service calls: verifying claim information, checking the status of bills submitted for payment and reviewing the Explanation of Review to understand payment decisions. In addition to resolving some of the most common billing inquiries on their own, the Shield Provider Portal gives providers the ability to easily access payer-specific frequently asked questions.

“Our strategic investments in collaborations such as this one with Jopari, continue to strengthen Conduent’s end-to-end service framework for some of the largest casualty organizations in the nation. The Shield Provider Portal is the latest innovation to create efficiencies and cost savings for our clients by transitioning phone interactions to self-service. The new solution also creates seamless online experience for providers,” said Randall King, President Commercial Solutions at Conduent.

For more than 40 years, Conduent has been a trusted partner to insurers and third-party administrators and serves four of the five top US workers compensation insurers. Visit https://www.conduent.com/industry/insurance-industry/casualty-insurance-solutions/ to learn how the company’s Casualty Claims Solutions for the Workers Compensation and Auto Casualty markets accelerate technology trends, address ever-evolving regulatory requirements and help reduce cost and competitive pressures.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

About Jopari
Jopari Solutions, Inc. is a healthcare information technology company supplying innovative healthcare attachment management and flexible medical payments products; and integrated eBill compliance and flexible medical payments for Workers Compensation and Auto Medical markets. Jopari has established an extensive connectivity network linking Payers, Providers, practice management systems and clearinghouses, and offers innovative solutions to assist with the management of attachments. Jopari enhances Payers’ ability to manage medical bills and disbursements, allowing reductions in associated expenses in addition to compliance with applicable federal rules and jurisdiction eBill/ePay regulatory requirements. Jopari is compliant with federal and state regulatory security and privacy regulations in addition to maintaining best practices verified by annual third-party certification for SOC2 Type II, SOC3 Cybersecurity, and Shared Assessments Third Party AUP Risk Assessment. For more information, please visit www.jopari.com , email info@jopari.com or call 800.630.3060.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduenthttp://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Conduent Features Global Medical Information Services at DIA Medical Affairs and Scientific Communications Conference

Thu, 13 Apr 2023 12:45:00 GMT

FLORHAM PARK, N.J., April 13, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, will showcase its Global Medical Information Services at the DIA Medical Affairs and Scientific Communications Forum, April 17-19, 2023 in Anaheim, Calif. The forum provides education and information about the regulatory and compliance environment affecting the work of medical affairs and scientific communication professionals.

At the conference, Conduent will highlight the effectiveness of its AI-driven Medical Information Services to enhance the speed and efficiency with which leading pharmaceutical manufacturers address product and medical inquiries from consumers, patients and healthcare professionals in over 130 countries across the Americas, Asia Pacific, Europe and the Middle East.

“Our Medical Information Services are producing exceptional value for some of the largest and most trusted pharmaceutical and consumer health brands in the world. At a time when healthcare spending continues to rise and the industry is feeling increased pressure to transform operations, Conduent’s extensive experience and technology innovations are enabling our clients to operate more efficiently and with a strong focus on regulatory compliance,” said Randall King, President, Commercial Solutions at Conduent.

Conduent will host the special session, “Strategic Transformation of Medical Information via Global Centralization,” at DIA on Tuesday, April 18 starting at 10:25 am local time. Presenters will discuss how the company’s phased, geographic approach helped a well-known, multinational pharmaceutical giant consolidate its country-based medical information operations to reduce compliance risks, standardize interactions with internal and external customers and decrease original program costs by more than 25%.

Conduent’s Medical and Clinical Services have provided the pharma and life sciences industry with advanced medical information solutions, clinical trial screening and recruitment as well as patient monitoring since 1992. The company supports a wide array of prescription drug and over-the-counter product portfolios with country and region-specific support teams who possess advanced scientific training and deep knowledge across therapeutic categories. To learn more, connect with Conduent’s dedicated subject matter experts at DIA booth 311 and visit Conduent Medical and Clinical Services .

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

New Mexico Awards Contract for New Medicaid Management Information System to Conduent

Tue, 14 Feb 2023 13:45:00 GMT

New Mexico Human Services Department’s current Medicaid Management Information System to be replaced with Conduent’s modular cloud-based technology platform

Conduent’s solution will streamline enterprise Medicaid claims and will provide financial, pharmacy benefit management and data exchange and reporting services

FLORHAM PARK, N.J., Feb. 14, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, today announced that it has been selected by the New Mexico Human Services Department (NMHSD) to deliver a new Medicaid Management Information System (MMIS) to replace the agency’s existing system. Conduent’s Medicaid Suite (CMdS) , a modular, cloud-based technology platform, will create a seamless experience for providers and improve access for approximately one million state Medicaid members.

Conduent will manage the system implementation, and provide maintenance and enhancements designed to reduce costs while optimizing the state’s Medicaid operations. The CMdS Financial and Claims Modules will form the foundation to transform NMHSD’s MMIS into a future-ready system to support well-coordinated services for providers and members. The all-encompassing replacement project includes the following services:

Enterprise Claims Processing (including medical claims, pharmacy claims, non-medical claims, and other payment types)
Self-Directed Home and Community Based Services
Pharmacy Benefit Management Services
Drug Rebate Management Services
Data Exchange and Reporting Services

“Conduent brings the expertise and solutions that will help position the Human Services Department for the future. By automating manual processes and promoting interoperability between IT systems, operations will become more efficient and effective. We anticipate that the project will also bring significant improvements to help our Medicaid providers by creating a single point of entry for all claims and a streamlined billing process. These and other updates will make it easier for NMHSD and its sister agencies to capture data necessary for measuring and improving health outcomes for our customers,” said Kari Armijo, Acting Secretary, New Mexico Human Services Department.

Conduent provides government agencies with a range of solutions for healthcare, payments and eligibility services, as well as child support and constituent engagement. The company supports approximately 41 million residents annually with various government health programs and processes more than 155 million Medicaid claims every year for 23 states.

“Conduent has proudly served the state of New Mexico for the last 29 years. We are pleased to continue our successful collaboration, now focusing on the transformation of the state’s MMIS technology infrastructure. Our commitment is to bring best-in-class solutions and services that help the Human Services Department meet the mandates to reduce program costs and improve the lives of all New Mexicans,” said Mark King, President of Conduent Government Solutions.

In addition to CMdS and Pharmacy Benefit Management solutions, Conduent’s offerings for the government health sector include its Maven ^® Disease Surveillance and Outbreak Management Platform and the BenePath ^® Suite to modernize the eligibility and enrollment process for social services and government aid programs.

About Conduent
Conduent delivers technology-led business process solutions for businesses and governments globally – creating exceptional outcomes for its clients and the millions of people who count on them. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies, and reduce costs. 80 percent of Fortune 100 companies and more than 600 government entities count on Conduent as a strategic partner. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering more than 11 million employees through HR services every year, or processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduenthttp://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Conduent Named a Leader in Inaugural Everest Group PEAK Assessment of Healthcare Customer Experience Management Service Providers

Tue, 17 Jan 2023 13:45:00 GMT

FLORHAM PARK, N.J., Jan. 17, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, today announced that the company is recognized as a Leader in Healthcare Customer Experience Management (CXM) in North America PEAK Matrix ^® Assessment 2022 . The inaugural report from Everest Group provides a definitive framework for assessing the market success and overall capability of service providers based on performance, experiences, ability and knowledge.

Of the 19 providers for healthcare CXM evaluated in North America, Conduent ranked a “Leader” in the top three of the highest performing categories: Market Adoption, Portfolio Mix and Value Delivered. Everest Group noted the company’s large scale operations across commercial and government healthcare, the expansion of BPaaS offerings and the introduction of the Benepath ^® Suite of solutions as major factors contributing to Conduent’s position in the assessment. Also mentioned among Conduent’s key differentiators:

Integration of back-office customer relationship management (CRM) with front-office contact center operations to provide Medicaid enrollment and eligibility solutions
Investments in advanced customer experience (CX) analytics tools, AI and automation
Digitally enabled social media servicing and content moderation capabilities

“Conduent has strong healthcare platforms capabilities, a proprietary suite of point solutions for Medicaid services and a strong risk-sharing appetite which is demonstrated through next generation pricing models,” said Sharang Sharma, Practice Director, Everest Group. “Their deep domain expertise, especially across claims management and member engagement services and committed investments in advanced CX technologies, coupled with a balanced shoring mix makes Conduent well positioned to support diverse and growing requirements of both healthcare payers and providers. This has helped position Conduent as a Leader in Everest Group's Healthcare CXM Assessment. ”

The report identifies other distinguishing strengths including Conduent’s resilient CXM operating structure which is designed to meet clients’ ever-changing needs by optimizing processes, improving experiences and reducing costs.

Randall King, President, Commercial Solutions at Conduent, said, “We are pleased that Everest Group’s first ever healthcare CXM assessment affirms our position as a market leader in the segment. Our sustained investments in advanced technologies, a strong workforce and an ecosystem of wide-ranging partnerships enables our ability to help commercial and government healthcare organizations provide essential services to millions of patients and members every day.”

Conduent was also named a Leader in Everest Group’s Healthcare Payer Operations PEAK Matrix ^® Assessment 2022 . The report highlights the availability of multiple operational models and value-added service offerings (customer communication management, utilization management, enrollment, claims management and payment integrity) as strengths influencing the company’s position.

Visit Conduent Industry Insights to read a custom version of Healthcare Customer Experience Management (CXM) in North America PEAK Matrix ^® Assessment in 2022.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, processes, and technologies, Conduent solutions and services enhance customer experience, increase efficiencies, reduce costs, and improve performance for most Fortune 100 companies and more than 500 government entities. Whether it’s touching three out of every four health insured lives and delivering 45% of SNAP payments in the U.S. or enabling 1.3 billion customer service interactions and empowering 10 million employees through HR services worldwide, Conduent services and solutions interact with millions of people every day and move our clients’ operations forward. Learn more at https://www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>

Conduent Launches Digital Solution to Help Pharmas with Faster and More Effective Product Commercialization

Thu, 12 Jan 2023 13:45:00 GMT

IntelliHealth module for healthcare provider engagement brings technology-driven virtual sales models for emerging and established pharma organizations

Analytics, AI, machine learning and experienced professionals enable hyper-personalized omnichannel engagement with healthcare professionals

FLORHAM PARK, N.J., Jan. 12, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, today announced the launch of the IntelliHealth module for healthcare provider engagement. This new module is an end-to-end solution to help pharma organizations improve access to, and increase engagement with, healthcare professionals to drive focused pharmaceutical sales and marketing. IntelliHealth enables pharma organizations to power faster and more effective product commercialization with advanced analytics, omnichannel communication and experienced sales professionals and medical science liaisons. The robust platform delivers highly flexible hybrid engagement models that enable pharma organizations to reduce risk, manage costs and gain competitive advantages while driving ROI across the full life cycle of a drug therapy.

Pharma organizations are quickly adapting to the new normal where face-to-face contact to educate healthcare providers (HCPs) on established and emerging drug therapies has given way to remote interactions. The HCP now dictates when interactions occur across a variety of communications channels. IntelliHealth is built on state-of-the-art modular architecture and application programming interfaces that integrate with other third-party services to drive omnichannel engagement from drug launch to maturity with measurable outcomes across the product lifecycle. The next-generation technology is matched with the company’s proven experience in delivering emergent campaigns, via remote and digital engagement, to create a seamless experience for HCPs.

“Physicians and clinicians now determine when and how they engage, and new brands are quickly coming to market to increase competition across multiple therapy classes. Our pharma clients require HCP engagement models that advance their brands in a fast-changing and complex landscape,” said Randall King, President, Commercial Solutions at Conduent. “Hybrid commercialization models are now essential and the IntelliHealth module for healthcare provider engagement offers pharma leaders a complete, technology-enabled solution to customize, scale and execute their go-to-market strategies with enough agility to sustain long-term brand awareness.”

Conduent has helped pharma organizations launch and maintain brands for more than 30 years. The company serves seven of the 10 largest pharma and life sciences organizations with focused solutions including patient access services, hub programs, global medical information and sales and marketing services that span the product life cycle. Learn more at https://www.conduent.com/industry/healthcare/pharmaceuticals-and-life-sciences/ .

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, processes, and technologies, Conduent solutions and services enhance customer experience, increase efficiencies, reduce costs, and improve performance for most Fortune 100 companies and more than 500 government entities. Whether it’s touching three out of every four health insured lives and delivering 45% of SNAP payments in the U.S., or enabling 1.3 billion customer service interactions and empowering 10 million employees through HR services worldwide, Conduent services and solutions interact with millions of people every day and move our clients’ operations forward. Learn more at https://www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduenthttp://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

]]>