Human Resource Services - Conduent

Conduent Named Leader in NelsonHall's 2026 HR Transformation Services NEAT Assessment for the Tenth Consecutive Time

Thu, 27 Aug 2026 12:45:00 GMT

FLORHAM PARK, N.J.--Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, has been named a Leader in the Experience & Engagement market segment for HR Transformation Services in the 2026 NelsonHall Services Vendor Evaluation & Assessment Tool (NEAT). This marks the 10th consecutive time Conduent has earned Leader recognition in the assessment.

NelsonHall’s recognition highlights Conduent’s ability to combine deep HR operations expertise with AI-driven innovation to help organizations simplify complex HR processes, improve employee experiences and deliver measurable business outcomes.

Delivering Measurable Employee Experience Outcomes
The 2026 NEAT assessment recognizes Conduent’s employee-centric delivery model and its use of AI, automation, workflow orchestration, knowledge management and other technologies to create more personalized and connected experiences across the employee lifecycle.

The assessment specifically highlights Conduent’s capabilities:

Early-to-market deployment of Conni, Conduent’s GenAI virtual assistant featuring advanced virtual-to-live agent integration
Conduent’s Life@Work® Connect engagement platform, which combines CRM, robotic process automation (RPA), AI, workflow orchestration, document management and knowledge management capabilities
Continued investment in benefits experiences and HR services, including global payroll data management and learning services
ServiceNow capabilities and flexibility to support clients across leading HCM platforms, including Oracle Cloud, SAP SuccessFactors and Workday

“Conduent’s position as a 2026 NEAT Leader in the Experience & Engagement Focus market segment reflects its deep HR operations expertise, ability to support very large and complex clients, flexible lift-and-shift delivery, and an employee-centric CX model,” said Elizabeth Rennie, Research Director, HR & Talent, NelsonHall. “All of this is underpinned by Conduent’s early GenAI innovation through Conni and strong capabilities across CRM, RPA, AI and workflow orchestration.”

Conni is helping translate those capabilities into measurable results. Initial results from its deployment during the 2026 benefits open enrollment period include:

86% of employee questions resolved without the need for an agent
21% reduction in live-chat demand
24% reduction in handle time as Conni resolved more routine questions
Increased employee engagement through omnichannel communications and advanced personalization

Following the implementation and expansion of Conni across HR programs, one large enterprise client also saw strong, sustained engagement with Life@Work Connect, including more than 550 Conni interactions per day. The platform saw an increase of more than 4,500 daily employee logins, with employees engaging throughout the week, including weekend.

Advancing HR Experiences Through AI
Conduent continues to expand Conni’s capabilities as an AI navigator as part of its broader investment in AI-powered employee experiences and intelligent automation. The company’s roadmap includes proactive alerts and notifications, intelligent document processing, virtual voice capabilities and AI-assisted transactions.

“With more than 35 years of expertise in HR operations, we understand that employees want HR experiences that are simple, intuitive and responsive,” said Kimberly Marshall, Chief Commercial Officer, Conduent. “Our recognition from NelsonHall for the 10th consecutive time reflects our ability to combine that deep domain expertise with AI-powered innovation to simplify complex HR processes and deliver measurable outcomes for our clients and their employees.”

To read about the NEAT assessment and Conduent’s Leader recognition, please visit: Conduent HR Transformation NEAT Report 2026

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in N. America, Europe and Asia Pacific, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions quickly and effectively. For vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's conducts rigorous, primary research and is widely respected for the quality, depth, and insight of its analysis.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 48,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit https://x.com/Conduent, http://www.linkedin.com/company/Conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Named a Leader in 2026 NelsonHall Benefits Administration NEAT Evaluation for the Ninth Year Running

Wed, 15 Jul 2026 12:45:00 GMT

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Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced it has been named a Leader in the 2026 NelsonHall Vendor Evaluation & Assessment Tool (NEAT) for Benefits Administration (Overall Market Segment). This marks the ninth year running that Conduent has earned status as a Leader, recognizing its continued innovation, deep industry expertise and ability to help organizations simplify increasingly complex benefits administration.

The NelsonHall NEAT report highlights Conduent's comprehensive benefits administration capabilities, including its integrated Life@Work Connect Experience platform, AI-powered technologies and strong ability to deliver personalized employee experiences while helping employers improve operational efficiency and manage costs.

“Conduent has been recognized as a Leader in NelsonHall’s 2026 Benefits Administration NEAT evaluations, reflecting its strength in delivering fully outsourced benefits administration at scale, supported by ongoing investment in AI-enabled service delivery,” said DeeAnna Warrington Principal Analyst, HR & Talent NelsonHall. “Capabilities such as the Conni virtual assistant, predictive analytics, and intelligent automation, embedded within the Life@Work Connect platform, enable more proactive engagement, improved cost management, and consistent, high-volume service delivery across complex benefits environments.”

"As employers continue to navigate rising healthcare costs, changing workforce expectations and increasing administrative complexity, they are looking for partners that combine technology innovation with deep operational expertise," said Kimberly Marshall, Chief Commercial Officer, Conduent. "Being recognized by NelsonHall for the ninth year running reflects our continued investment in AI, analytics and digital platforms that help our clients simplify benefits administration, improve employee engagement and deliver measurable business outcomes."

Helping Organizations Modernize Benefits Administration

According to NelsonHall, Conduent continues to strengthen its leadership through investments in AI-driven personalization, predictive analytics and workflow orchestration that improve both employee experiences and administrative efficiency.

Conduent's Life@Work Connect Experience platform integrates health, wellness and retirement benefits through a single digital experience and includes:

AI- and GenAI-powered capabilities , including the Conni virtual assistant, delivering personalized guidance, educational resources and decision support
Advanced analytics that improve enrollment decisions, employee engagement and cost management
Integrated total rewards capabilities that provide employees with a holistic view of benefits, compensation and incentives
An extensive partner ecosystem supporting wellness, financial wellbeing and employee engagement
Predictive analytics designed to help employers better manage healthcare costs while improving employee outcomes

According to NelsonHall, Conduent's continued investment in AI-powered personalization, predictive analytics and workflow automation enables organizations to better manage benefits complexity while improving employee engagement and outcomes. The report also highlights measurable client results following implementation of Conni within the Life@Work Connect Experience platform, including:

101% increase in employee use of decision-support tools that help align healthcare choices with individual needs and goals
86% of employee inquiries successfully resolved by the Conni intelligent assistant, accelerating HR support and improving the employee experience

To read a custom version of the NEAT report, visit: Conduent Custom 2026 NEAT report on Benefits Admin

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in N. America, Europe and Asia Pacific, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions quickly and effectively. For vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's conducts rigorous, primary research and is widely respected for the quality, depth, and insight of its analysis.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 48,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit https://x.com/Conduent , http://www.linkedin.com/company/Conduent or http://www.facebook.com/Conduent .

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners .

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Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health & Wellness Benefits

Thu, 05 Mar 2026 13:47:00 GMT

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New data highlights a critical challenge: delivering personalized, wellness-focused benefits while controlling costs amid historic healthcare inflation

FLORHAM PARK, N.J. -- New research from Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced findings from its 2026 Blueprint for Smarter Health Survey, revealing the growing tension employers face as they work to meet growing employee expectations for comprehensive, personalized benefits while managing unprecedented cost pressures. The survey also shows many HR organizations view AI as an essential tool for navigating these competing priorities.

Key Findings:

Cost Pressures Intensify: 69% of employers expect medical trend rates above 7%, underscoring the urgent need for smarter cost management strategies.
Benefits as a Talent Lever: 65% of employers measure benefits success through improved attraction and retention, reinforcing the role of benefits in talent strategy.
AI Adoption Accelerates: 71% of organizations are implementing AI-driven tools to help employees choose the best benefits options, while 64% plan to offer virtual assistants to support benefits navigation.

The Balancing Act: Human-Centered Design Meets Cost Control

HR leaders increasingly view benefits as a strategic asset aligned to business goals such as attracting and retaining talent. At the same time, employee expectations continue to rise, with mental health and wellness programs topping employee priorities at 65%.

Yet organizations are still struggling to balance these expectations with escalating costs. According to the Business Group on Health, compounding year-over-year medical trend rates could drive a 62% increase in healthcare costs in 2026 compared to 2017. ¹ For an employer with 10,000 employees, that equates to roughly $5 million in additional annual spend, based on the industry average of $7,500 per employee for health benefits.

Conduent is partnering with clients across industries to leverage data, automation, and AI to both optimize spend while improving employee engagement with their benefits.

“Healthcare costs will continue to rise, and organizations must balance cost containment with the need to provide comprehensive health and wellness benefits,” said Kimberly Marshall, Chief Commercial Officer of Commercial Solutions at Conduent. “Clients are demanding advanced technology solutions that harness the power of AI to both empower employees to better utilize their benefits and help HR teams to manage benefit program operations more efficiently and cost-effectively. Our Life@Work Connect ^® Experience platform delivers richer employee understanding of complex benefit information, helping maximize benefits usage, and support cost savings.”

Transforming Employee Benefits: AI Empowering Employees & Delivering Strategic Value

AI is rapidly evolving from a support tool into a strategic engine that guides benefits decisions, streamlines operations, and increases transparency around medical costs. Conduent’s Life@Work Connect Experience platform integrates health, retirement, and wellness data to create personalized employee journeys – from recommending the best health plan to helping employees manage and maximize their healthcare spend.

The platform, which features Conni, an AI virtual assistant, consolidates data from various sources, offering interactive content, educational resources and guided recommendations to help employees manage their benefits throughout the year.

Conni also provides deeper insights into AI interactions, enrollment trends, usage patterns, and benefit performance enabling employers to identify what is working and where to eliminate wasted spend.

A summary of the report is available here: 2026 Blueprint for Smarter Health Survey

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

¹ https://www.milliman.com/en/insight/2025-milliman-medical-index

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Conduent Study Reveals Human Connection in HR Strongly Influences Employee Perceptions

Tue, 17 Feb 2026 13:45:00 GMT

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Data shows HR teams balancing employee demand for human interaction with growing technology adoption

FLORHAM PARK, N.J. -- New research from Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, highlights the tension HR teams face as they modernize operations, adopting AI and automation while still delivering the human connection employees value. These findings build on Conduent’s 2023 survey exploring employee satisfaction and HR engagement.

According to Humanizing HR: The 2026 State of Experience in the New World of Work , employees who feel genuinely cared for and recognized by their employers are far more likely to report high satisfaction, stronger engagement, and long-term commitment. The study, conducted in partnership with Mercer, surveyed 765 employees and 254 HR professionals across three markets to understand how the HR-employee relationship is evolving in an increasingly digital workplace.

Key Findings from the Report

AI with empathy : 38% of HR leaders plan to use AI for administrative efficiency, and 35% for employee self-service, yet 81% of employees still prefer human interactions for sensitive or complex issues - only slightly lower than in the previous study.
Employees value balance : Convenience (77%), competence (79%), and caring (72%) all remain highly valued, consistent with earlier findings.
Connection drives loyalty : 79% of employees say their interactions with HR directly influence how loyal they feel to their employer, up from 73% in 2023.

Parallel Paths: Exceptional Experience and Digital Transformation

The study shows a shift from foundational digital transformation to more advanced strategies emphasizing data integration, global harmonization, and closed-loop feedback. While technology has improved access and efficiency, the most meaningful employee experiences are those that make employees feel understood, supported, and valued. HR leaders are redefining what it means to “humanize HR” in a tech-enabled world.

HR professionals identified the most important characteristics of effective experience and delivery:

A scalable technology footprint across Human Capital Management systems (59%)
Intuitive, direct access for employees to information and transactions (51%)
Consolidates enterprise data that provide a single source of truth (51%)
Closed-loop processes that gather and act on employee feedback (48%)

The Road to Human-Centered HR in a Digital Age

“HR technology must do more than automate – it must connect. Employees expect HR to be efficient but also empathetic. Technology can elevate satisfaction, but human understanding remains essential,” said Kimberly Marshall, Chief Commercial Officer at Conduent. “We’re helping clients deliver integrated experiences that combine AI-driven resources and support and agent care. For example, 86% of online inquiries over a 90-day period were resolved by our intelligent assistant, Conni, while 14% required the support of a knowledgeable agent. This balance drives engagement, retention, and brand loyalty.”

Conduent’s Life@Work Connect platform delivers a suite of advanced AI-driven capabilities, integrating HR, health, retirement, and wellness data into personalized employee journeys that simplify everyday decisions and drive better outcomes. For instance, Conni helps employees navigate their benefits, improves decision-making, boosts satisfaction, and reduces inquiries that were supported by an agent or HR team member. Conni is powered by Microsoft Azure OpenAI Service, ensuring secure, intelligent, and scalable support.

A summary of the report is available here: Humanizing HR: The 2026 State of Experience in the New World of Work Report

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 51,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Recognized as a Leader in 2025 NelsonHall NEATS Assessments on Benefits Administration & Experience-Led HR Transformation

Wed, 25 Jun 2025 12:45:00 GMT

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FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, has been named a Leader in two 2025 NelsonHall Vendor Evaluation & Assessment Tools (NEAT) charts focused on HR & Talent Transformation services:

Marketplace Focus on Benefits Administration: Health & Welfare
Experience and Engagement Focus on Experience-Led HR Transformation

Conduent’s NEAT positioning reflects its ability to meet future client needs while delivering immediate benefits , showcasing strengths in:

Advanced technology , including GenAI, automation, and AI-driven personalization.
Strong partnerships , with seamless integration into Conduent’s offerings.
Optimized employee experiences , simplifying complex life events and enhancing real-time HR and benefits journeys.

A Leader in Benefits Administration: Employee Wellness Reimagined

Conduent excels in benefits administration through:

A full suite of integrated services covering health & welfare, defined benefit, and defined contribution.
The Life@Work® Connect Experience Platform, simplifying personalized benefits decisions with education tools, provider access, and proactive alerts.
Total rewards solutions, aggregating benefits, compensation, and incentives for holistic employee insights.
Robust AI and GenAI , driving analytics, automation, and engagement.

“Conduent offers an H&W marketplace through its Life@Work Connect platform, integrating personalized wellness solutions, AI-driven recommendations, and a suite of employee lifestyle benefits,” said DeeAnna Warrington , Principal Analyst - HR & Talent Transformation, NelsonHall.

A Leader in Experience-Led HR Transformation Services

Conduent stands out in HR transformation by:

Delivering an employee-centric model , integrating Customer Relationship Management, Robotic Process Automation, AI, and workflow orchestration for enhanced engagement.
Investing in innovation, including the GenAI-powered virtual assistant Conni within the Life@Work Connect Experience Platform.
Offering 125 globally configurable HR processes, built on ServiceNow and leading HCMs.
Scaling globally, with a team of over 5,000 professionals across HR, payroll, benefits, and learning administration.

“Conduent is a leader in Experience & Engagement, consistently investing in solutions that drive meaningful human interactions within a digital HR service framework,” said Liz Rennie, HR & Talent Transformation Research Director at NelsonHall.

Conduent’s Commitment to HR Innovation

“NelsonHall’s recognition of Conduent’s next-gen HR and Benefits solutions proves that our laser-focus on delivering enhanced employee experiences is paying off,” said Mike McDaniel , Group President, Commercial Solutions at Conduent. “O ur continued advancement of technology, strategic partnerships, and Life@Work Connect feature enhancements are essential components in simplifying complex HR benefits and engaging employees for productive outcomes.”

In addition to these Leader designations, Conduent was named:

✔ An Overall Market Leader in both reports
✔ A Leader in 5 out of 6 categories in Benefits Administration
✔ A Leader in 9 out of 10 categories in Experience-Led HR Transformation.

To read custom versions of the NEAT reports, visit:

About NelsonHall

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Recognized as General Motors' 2024 Supplier of the Year

Wed, 23 Apr 2025 12:38:00 GMT

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Conduent earns Supplier of the Year honors by GM for the third time

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services provider, has been named a 2024 Supplier of the Year by General Motors at GM’s 33rd annual Supplier of the Year event in Phoenix, Arizona.

“There is no greater testament to a successful partnership than recognition from a valued client," said Mike McDaniel, Group President, Commercial Solutions at Conduent. “We are honored to receive this award for the third time. This achievement reflects our team's deep understanding of GM’s business, delivery of strong business outcomes, and our long-lasting collaboration with the GM team. This award is the result of two great teams working seamlessly together."

About GM’s Supplier of the Year Awards

GM’s Supplier of the Year awards recognizes global suppliers for their execution across key categories like safety, innovation and resilience. A global cross-functional team makes award selections based not only on an organization’s performance across 2024, but also their alignment to GM’s core values and ambitious goals.

“For more than 30 years, General Motors has recognized the company’s top global suppliers at our annual event, spotlighting their innovation and resiliency through even the most challenging circumstances,” said Jeff Morrison, global chief procurement officer at GM. “Together, we’re helping bring advanced technology and the industry’s broadest portfolio of vehicles to market for GM customers.”

This year, 92 suppliers across 12 countries made GM’s 2024 Supplier of the Year list. For more information, visit news.gm.com.

Jarrod Hooper, Senior Director of Client Management for Finance, Accounting & Procurement at Conduent; Paris Pavlou, Executive Director, Global Purchasing and Manufacturing Services at General Motors; Mike McDaniel, Group President, Commercial Solutions at Conduent

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 59,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

About General Motors

General Motors (NYSE:GM) is driving the future of transportation, leveraging advanced technology to build safer, smarter, and lower emission cars, trucks, and SUVs. GM’s Buick, Cadillac, Chevrolet , and GMC brands offer a broad portfolio of innovative gasoline-powered vehicles and the industry’s widest range of EVs, as we move to an all-electric future. Learn more at GM.com.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Introduces Conni, the New GenAI Virtual Assistant for Companies and Government Agencies

Tue, 11 Feb 2025 13:43:00 GMT

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Conni will be integrated into multiple Conduent platforms to boost clients’ productivity, enhance quality, and elevate customer experience

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global leader in technology-driven business solutions and services, launches Conni, an innovative GenAI virtual assistant developed as part of the company's AI initiative. Leveraging Microsoft Azure OpenAI Service, Conni is designed to enhance the quality of results and improve customer experience across Conduent platforms for companies and government agencies.

“We will continue to embed AI and generative AI within our solutions to drive functionality. New features like Conni build on Conduent’s strategy of integrating advanced technologies, such as automation, machine learning, and digitalization to drive better outcomes for our clients,” said Cliff Skelton, President and Chief Executive Officer at Conduent. “In our Human Capital Solutions business, Conni is deployed to help employees navigate their benefits. By enhancing the employee experience, Conni can drive improved satisfaction and help reduce HR-related inquiries.”

The first implementation of Conni is in Conduent’s Life@Work® Connect Experience Platform, a secure closed system, centralized portal for health, wealth, and wellness employee benefits. Life@Work Connect, with its suite of advanced AI-driven features like JellyVision and TALON, consolidates data from various sources, offering interactive content, educational resources and guided recommendations to help employees manage their benefits with a personalized, intelligent experience.

With Conni in Life@Work Connect, employees can:

Use natural, everyday language, avoiding the technical jargon.
Get fast, accurate personalized answers to specific questions about their health and wealth benefits and supplemental benefits.
Easily navigate to resources and transactions for life events, health savings accounts, flexible savings accounts, and other benefits.
Access personalized data and employer program details to make informed decisions.
Use information from all resources on the Life@Work Connect Experience Platform.
Seamlessly transition to live customer support when needed.

DeeAnna Warrington, Principal Research Analyst at NelsonHall and a member of its HR Talent Transformation practice said, “By incorporating generative AI into its client offerings and internal operations, Conduent continues its tradition of delivering advanced technologies and solutions that boost client efficiency, reduce costs, enhance customer experiences, and optimize business processes.”

As an example of how Conni works, in a use case such as an injury requiring physical therapy, Conni can answer questions like, “Where is the best place for physical therapy near me?” and “How much money is in my health savings account to pay for treatment?” Conni uses the employee-specific coverage and elections along with the information available through the health plan to guide the employee and provide fast answers.

Watch a video of Conni helping an employee navigate healthcare coverage here https://www.conduent.com/LifeatWorkConni. Conduent continues to lead the way in integrating the latest technologies to transform business processes and enhance the customer experience.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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BNY and Conduent to Deliver End-to-End Pension Risk Transfer Solution to Support Increasing Transactions among Corporate Pensions

Thu, 05 Dec 2024 13:43:00 GMT

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As pensions become increasingly costly and difficult to manage, companies can de-risk their balance sheets by transferring pensions to insurers and pension acquirers

New collaboration enables seamless pension experience from administration to payments

NEW YORK & FLORHAM PARK, N.J. -- The Bank of New York Mellon Corporation (“BNY”) (NYSE: BK), a global financial services company, and Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, have today announced a strategic alliance to connect insurers and pension acquirers with end-to-end pension risk transfer services in one place.

The new strategic alliance combines BNY’s leading global payments and cash management capabilities with Conduent’s expertise in maintaining the records for pension accounts, managing transaction data and ability to provide customer service for pension members. The collaboration provides insurers and pension acquirers access to an end-to-end pension risk transfer solution that operates in a single, comprehensive system.

“In an increasingly complex pension transfer risk market, we see that clients are on the constant lookout for solutions that can simplify and de-risk these programs,” said Carl Slabicki, Executive Platform Owner, Treasury Services at BNY . “By drawing on BNY’s platform infrastructure for payments and cash management services, and Conduent’s integrated administration expertise, we are able to deliver a unified, end-to-end package that supports clients through every stage of the pension risk transfer lifecycle.”

“Companies with defined benefit programs face high maintenance costs, risk and challenges in managing those plans,” said John Larson, Vice President of Total Benefits at Conduent . “The collaboration with BNY offers both the insurance market and defined benefit plan sponsors a seamless solution underpinned by Conduent’s more than 40 years of experience in providing administration services for complex defined benefit programs. Companies and their insurers or pension acquirers can reduce liabilities, risks and administration costs while Conduent and BNY provide stellar support to plan participants.”

To learn more, please visit the BNY website here and Conduent website here.

About BNY

BNY is a global financial services company that helps make money work for the world – managing it, moving it and keeping it safe. For 240 years BNY has partnered alongside clients, putting its expertise and platforms to work to help them achieve their ambitions. Today BNY helps over 90% of Fortune 100 companies and nearly all the top 100 banks globally to access the money they need. BNY supports governments in funding local projects and works with over 90% of the top 100 pension plans to safeguard investments for millions of individuals, and so much more. As of September 30, 2024, BNY oversees $52.1 trillion in assets under custody and/or administration and $2.1 trillion in assets under management.

BNY is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Headquartered in New York City, BNY employs over 50,000 people globally and has been named among Fortune’s World’s Most Admired Companies and Fast Company’s Best Workplaces for Innovators. Additional information is available on www.bny.com. Follow on LinkedIn or visit the BNY Newsroom for the latest company news.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

Important Information

This press release is qualified for informational purposes only. It does not constitute an offer or solicitation of securities or investment services or an endorsement thereof in any jurisdiction or in any circumstance in which such offer or solicitation is unlawful or not authorized. This press release is issued by BNY to members of the financial press and media and the information contained herein should not be construed as investment advice.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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AI Integrated into Conduent Life@Work® Connect with Jellyvision and TALON to Educate Employees about Open Enrollment and Maximize Healthcare Benefit Spend

Mon, 04 Nov 2024 13:43:00 GMT

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51% of U.S. adults find their health insurance plan difficult to understand

Conduent’s enhanced platform now provides a stronger employee experience to create a holistic view of health and wellness benefits and costs

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, announced the integration of AI-driven solutions by TALON and Jellyvision’s ALEX with its Life@Work Connect Experience Platform, to elevate employee understanding of their personal health and wellness benefits. With the addition of Jellyvision and TALON, Life@Work Connect integrates additional uses of AI with two new employee resources in its digital portal that help employees navigate open enrollment more easily and maximize their healthcare benefits throughout the year.

Integrated tools for benefits decisions, education and optimization

ALEX, Jellyvision’s benefits decision support advisor, engages employees to guide them through their entire benefits package, taking into consideration an individual’s personal level of risk tolerance, their unique health, family, and lifestyle, and then offers personalized benefits recommendations.
TALON’s price transparency tool helps employees identify and navigate to low-cost, high quality, in-network providers, with over 10,000 services and procedures searchable for accurate, precise out-of-pocket cost-comparison.

By integrating educational and price-transparency solutions into its Life@Work Connect platform, Conduent’s health and wellness administration solutions:

maximize employer investments in health care benefits, which is the second most expensive line item for employers after payroll.
increase employee understanding of their benefit plan options and costs.

“When companies improve the employee experience, like helping employees better understand their benefits, companies positively impact business metrics,” said John Larson, Vice President for Total Benefit Solutions at Conduent. “When clients work with Conduent as a health and wellness benefits administrator, we bring together our capabilities and experience with multiple decision tools into a single seamless and digital employee experience that drives engagement and business outcomes.”

“ALEX develops deep trust with users with bits of humor and delight woven into the benefit plan selection. You have to build trust with an individual to encourage them to change behaviors. We know ALEX is having an impact that translates into tangible results. Employee reports show they are making more preventative healthcare appointments, are better able to meet their health goals, and almost 90% say they understand their benefits more after talking with ALEX,” said Brian Meager, President of Jellyvision.

“Once employees have selected their health plan, they are often confused about how to optimize their benefits. TALON’s data shows a huge opportunity to help employees save on out-of-pocket healthcare expenses,” said Mark Galvin, CEO at TALON. “By providing employees with the ability to comparison shop means they are getting real and measurable benefits. For instance, employees who searched and shopped for various blood tests saved as much as 95% off the highest-cost in-network provider and over 25% compared to employees who didn’t shop.”

Health and wellness administration provider Conduent, benefits advisor ALEX from Jellyvision and TALON’s health care price transparency platform can enable better health and wellness outcomes for employees with solutions that align budget, benefits strategy and goals.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Recognized as a Leader in 2024 NelsonHall Report on Multi-Process HR Transformation Services

Fri, 31 May 2024 12:43:00 GMT

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FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced that NelsonHall, a global analyst firm, has named the company a market leader in the 2024 NelsonHall Evaluation and Assessment Tool (NEAT) for Multi-Process HR Transformation Services for Large Enterprises. This year’s NelsonHall NEAT evaluates participants across a range of criteria and business situations in specific areas of capability, company focus, and geographic coverage.

“Conduent has proven capabilities and well-established HR operational expertise in the Large Enterprise market segment, where 80% of its business supports organizations with over 15,000 employees,” said Liz Rennie, HR Technology and Services Research Director at NelsonHall. “It delivers digital transformations with AI, automation, optimization, engagement, and accuracy, and brings ongoing operational refinements in areas such as employee experience and omni-channel digital solutions. Conduent’s partnership approach and delivery expertise are well-suited to supporting the transformation of complex and large organizations.”

For Large Enterprise Focus, this year’s NEAT report recognizes Conduent for:

The breadth of its Human Capital Solutions, including HR administration, global payroll data management services, benefits administration, and learning services;
Ability to drive global processes and support products such as HRO-in-a-Box, with more than 120 globally configurable and digitally enabled processes spanning the HR lifecycle (from recruitment to retirement);
Investment in front-end proprietary technology with a design approach that uses personas to drive personalization. Proprietary applications include Life@Work Connect, chat automation and real-time dashboards with program analytics and service levels;
Capability to serve clients on leading Cloud HCM platforms, including Oracle Cloud, SAP SuccessFactors, and Workday; and
CX approach to employee experience supported by an employee-centric delivery model.

“As NelsonHall noted, Conduent remains committed to providing our HR clients with solutions that are grounded in leading digital HR technology so that HR functions can perform better, while also increasing employee engagement and satisfaction,” said Jeff Weiner, Vice President and General Manager of Human Capital Solutions at Conduent. “NelsonHall’s recognition is a great affirmation that the work and investments we are putting into our offerings and delivering to our clients is positively impacting the employee’s experience and is a differentiator when HR teams need to select a partner.”

NelsonHall defines leaders as providers that exhibit a high capability relative to their peers to deliver both immediate benefit and future client requirements. In addition to Large Enterprise Focus, Conduent was also a “Leader” in Overall, Efficiency Focus, Europe Focus, Multi-Country Focus and North America Focus in this year’s NelsonHall NEAT Report. Earlier this year NelsonHall named Conduent a leader in HR Benefits Administration.

To read the custom report of Conduent’s evaluation in the 2024 NelsonHall NEAT Report, visit https://insights.conduent.com/reports/mphr-transformation-neat-report.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and Asia, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s analysis is based on rigorous, all-original research, and is widely respected for the quality and depth of its insight.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 59,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Completes Transfer of BenefitWallet HSA Portfolio to HealthEquity

Tue, 14 May 2024 11:41:00 GMT

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Conduent continues to offer a complete portfolio of Human Capital Solutions

FLORHAM PARK, N.J. -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced it has completed the third and final transfer of its BenefitWallet Health Savings Accounts (HSA) portfolio to HealthEquity, Inc. (Nasdaq: HQY). The transaction was announced on September 19, 2023. The aggregate sale price of the three transfers is approximately $425 million.

As outlined during Conduent’s 2023 investor briefing, Conduent set on a course to rationalize its business portfolio to increase focus on core capabilities and become more nimble. The completion of the BenefitWallet HSA portfolio transfer is part of the company’s planned portfolio rationalization transactions expected in 2024.

“This transaction marks another significant step in our efforts to streamline our portfolio, while continuing to offer industry-leading HSAs and consumer directed benefit accounts through our relationship with HealthEquity,” said Cliff Skelton, President and Chief Executive Officer at Conduent. “We also continue to provide customer contact services, claims processing and other servicing work for HealthEquity.”

Conduent will continue to provide a complete portfolio of Human Capital Solutions, including health and wealth benefit administration solutions.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 59,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Forward-Looking Statements

This press release, any exhibits or attachments to this release, and other public statements we make may contain "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. The words “anticipate,” “believe,” “estimate,” “expect,” "plan," “intend,” “will,” “aim,” “should,” “could,” “forecast,” “target,” “may,” "continue to," “endeavor,” "if,” “growing,” “projected,” “potential,” “likely,” "see," "ahead," "further," "going forward," "on the horizon," and similar expressions (including the negative and plural forms of such words and phrases), as they relate to us, are intended to identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. All statements other than statements of historical fact included in this press release or any attachment to this press release are forward-looking statements, including, but not limited to, statements regarding portfolio divestitures, such as the completion of the divestiture of the BenefitWallet HSA portfolio and Curbside Management and Public Safety Solutions businesses, including all statements about Conduent’s expectations with respect to its partnership with HealthEquity, including plans to provide customer contact services, claims processing and other servicing work for HealthEquity, and expectations that Conduent will continue to provide a complete portfolio of Human Capital Solutions, including health and wealth benefit administration solutions. These statements reflect our current views with respect to future events and are subject to certain risks, uncertainties and assumptions, many of which are outside of our control, that could cause actual results to differ materially from those expected or implied by such forward-looking statements contained in this press release, any exhibits to this press release and other public statements we make.

Important factors and uncertainties that could cause our actual results to differ materially from those in our forward-looking statements include, but are not limited to: Conduent’s ability to realize the benefits anticipated from the transfer of its BenefitWallet HSA portfolio; unexpected cost or liabilities arising in connection with the transaction; the significant transaction costs associated with the transaction; negative effects of the consummation of the transaction on the market price of our common stock or operating results, including as a result of changes in key customer, supplier, employee or other business relationships; the risk of litigation or regulatory actions; our inability to retain and hire key personnel; the risk that certain contractual restrictions contained in the definitive transaction agreement could adversely affect our ability to pursue business opportunities or strategic transactions; and other factors that are set forth in the “Risk Factors” section, the “Legal Proceedings” section, the “Management's Discussion and Analysis of Financial Condition and Results of Operations” section and other sections in our 2022 Annual Report on Form 10-K, as well as in our Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with or furnished to the Securities and Exchange Commission. Any forward-looking statements made by us in this release speak only as of the date on which they are made. We are under no obligation to, and expressly disclaim any obligation to, update or alter our forward-looking statements, whether because of new information, subsequent events or otherwise, except as required by law.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Recognized as a 2024 Leader in HR Benefits Administration by NelsonHall

Wed, 14 Feb 2024 12:28:00 GMT

NelsonHall says Conduent provides integrated health, financial wellness and total rewards solutions focused on increasing employee engagement

Conduent named an overall leader for fifth consecutive NEAT Report

FLORHAM PARK, N.J., Feb. 14, 2024 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, announced it has been recognized as an overall leader in NelsonHall’s latest Benefits Administration 2024 NEAT Report . This is the fifth consecutive NelsonHall report naming Conduent as a leader. The evaluation assessed 11 benefit administration service providers across multiple dimensions.

The 2024 NelsonHall report recognizes Conduent in overall benefit administration for its more than 35 years of experience in delivering HR services to large enterprise clients. Among its strengths, the report highlights that Conduent:

offers a robust, full suite of integrated, holistic benefits administration services for health & welfare, defined benefit and defined contribution for total benefits outsourcing as well as standalone services;
has strong partnerships with leading solution providers including a voluntary benefits delivery model with Aon, advocacy support with HealthAdvocate and cost comparison and transparency with Talon; and
provides the Life@Work® Connect experience platform, a simplified and personalized approach to informed benefits decision-making with education and decision modeling tools as well as access to appropriate providers and proactive alerts.

NelsonHall defines leaders as providers that exhibit a high capability relative to their peers to deliver both immediate benefit and future client requirements. In addition to being selected as an overall leader, Conduent was identified as a leader in Digital, Health &Welfare, Marketplace and Total Benefits Outsourcing.

“Conduent provides total benefits outsourcing (TBO) and standalone offerings for health & welfare, defined benefits, and defined contributions that are customizable and scalable to the needs of most buyers. Its capabilities are supported by a fully integrated technology platform and data analytics tools that simplify the benefits process and deliver cost savings,” said DeeAnna Warrington, Principal HR Analyst at NelsonHall and author of the report. “Additionally, Conduent provides integrated health, financial wellness and total rewards solutions focused on increasing employee engagement, a key need in today’s market.”

“At Conduent, we continue to see HR organizations prioritize integrated health and wealth services their employees understand and can navigate so they can make the most of their benefits,” said Jeff Weiner, Vice President of Human Capital Solutions at Conduent. “This leader designation affirms the work and focus Conduent has put into our technology and strong partnerships to unlock a holistic approach to wellbeing for our clients and their employees. We are proud to meet the high expectations and complex needs of clients as well as drive strong employee engagement.”

To read a custom version of the NelsonHall report, visit https://insights.conduent.com/reports/next-generation-benefits-administration-nelsonhall .

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's insight is based on rigorous, primary research, and is widely respected for the quality and depth of its analysis.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 59,000 associates, process expertise and advanced technologies, Conduent solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways, including delivering 43% of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent’s BenefitWallet HSA Portfolio Moving to HealthEquity

Tue, 19 Sep 2023 13:00:00 GMT

FLORHAM PARK, N.J. and DRAPER, Utah, Sept. 19, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, and HealthEquity, Inc. (Nasdaq: HQY), the nation’s largest health savings account (HSA) administrator, today announced that they have entered into a definitive agreement to transfer BenefitWallet’s Health Savings Account (HSA) portfolio to HealthEquity.

The agreement contemplates a purchase price of approximately $425 million for the transition of all BenefitWallet HSA accounts, including approximately 665,000 customer accounts and their approximately $2.7 billion of HSA assets to HealthEquity.

"This transaction demonstrates progress on the portfolio rationalization plan outlined earlier this year,” said Cliff Skelton, President and Chief Executive Officer, Conduent. “Clients and customers will continue to benefit from the strong and long-standing relationship between Conduent and HealthEquity. HealthEquity will provide best-in-class HSA solutions, while Conduent will continue to provide a variety of other market-leading solutions, including benefit administration services.”

"We are eager to welcome BenefitWallet HSA members, their employers, and partners to HealthEquity with remarkable Purple service from HSA experts and the industry’s leading platform for empowering healthcare consumers," said HealthEquity's CEO, Jon Kessler.

HealthEquity serves as the custodian of more than 8.2 million HSAs with assets totaling $23.2 billion. In addition to 24-hour member services support, the company provides personalized service, intuitive technology, and convenient education tools for employers and members to manage their accounts.

The transfer of the BenefitWallet HSA assets to HealthEquity is expected to close in multiple tranches during the first half of 2024 and is subject to regulatory approval and the satisfaction of certain other customary closing conditions. With respect to use of proceeds, Conduent intends to continue with a balanced approach to capital allocation including maintaining modest levels of net leverage.

J.P. Morgan Securities LLC is serving as financial advisor, and Willkie Farr & Gallagher LLP is serving as legal counsel to HealthEquity. Holland & Knight LLP is serving as legal counsel to Conduent for the transaction.

About HealthEquity
HealthEquity and its subsidiaries administer HSAs and other consumer-directed benefits for 15 million accounts in partnership with employers, benefits advisors, and health and retirement plan providers who share our mission to save and improve lives by empowering healthcare consumers and value our culture of remarkable “Purple” service. For more information, visit www.healthequity.com.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 60,000 associates, process expertise and advanced technologies, Conduent solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways, including delivering 43% of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com.

Forward-looking Statements
This communication contains forward-looking statements which include, but are not limited to, all statements that do not relate solely to historical or current facts, such as statements regarding the parties’ expectations, intentions or strategies regarding the future, or the completion or effects of the transaction, including, without limitation, statements regarding providing best-in-class HSA solutions to clients, while Conduent continues to provide them with a variety of other market-leading solutions, including wealth and retirement services; continuing with Conduent’s balanced approach to capital allocation including maintaining modest levels of net leverage; and expectations for closing of the agreement and transferring the BenefitWallet HSA assets to HealthEquity to occur in multiple tranches during the first half of 2024 subject to regulatory approval and satisfaction of other customary closing conditions. In some cases, these statements include words like: "may," "might," "will," "could," "would," "should," "expect," "intend," "plan," "objective," "anticipate," "believe," "estimate," "predict," "project," "potential," "continue," "seek," "aim," "assume" and "ongoing," or the negative of these terms, other comparable terminology intended to identify statements about the future, statements regarding our plans, goals, expectations or business strategies. These forward-looking statements are subject to the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. The parties’ expectations and beliefs regarding these matters may not materialize and may be based on assumptions that prove to be incorrect. Actual outcomes and results may differ materially from those contemplated by these forward-looking statements as a result of uncertainties, risks, and changes in circumstances, including but not limited to risks and uncertainties related to: the ability of the parties to consummate the transaction, satisfaction of closing conditions precedent to the consummation of the transaction, potential delays in consummating the transaction and transferring the applicable HSA assets, and the expected benefits to each party from the transaction. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are included in each party’s most recent filings with the SEC, including each party’s Annual Report on Form 10-K for the party’s most recent fiscal year and any subsequent reports on Form 10-Q or Form 8-K filed with the SEC from time to time and available at www.sec.gov.

The forward-looking statements included in this communication are made only as of the date hereof and should not be relied upon as representing either party’s view as of any date other than the date hereof. Neither party assumes any obligation and neither party intends to update these forward-looking statements, except as required by law.

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Conduent and Schwab launch expanded capabilities for defined benefit plans

Wed, 26 Jul 2023 13:00:00 GMT

What to Know:

Conduent will work with Schwab Retirement Plan Services to administer defined benefit plans for plan sponsor clients.
The collaboration combines Conduent’s deep expertise in pension management with Schwab Retirement Plan Services’ workplace financial benefits expertise to deliver high quality services to defined plan benefit clients.
Conduent will leverage its technology and expertise to provide participants and plan sponsor clients expanded capabilities, including:
- Data analytics, compliance and reporting tools for plan sponsors
- Expert support for data remediation and audit services and special initiatives such as early retirement windows and mergers and acquisitions
- Interactive calculators to help participants make decisions about plan options and retirement preparedness
- De-risking strategies including proven pension risk transfer, annuity conversion and term vested lump sum payment programs
- Administration for frozen defined benefit plans

Read the announcement:

Schwab Retirement Plan Services Expands Defined Benefit and Deferred Compensation Plan Capabilities Through Support Agreements With Conduent and Newport

Schwab Retirement Plan Services (SRPS) today announced plans to launch an expanded set of capabilities to serve defined benefit plans and nonqualified deferred compensation plans. SRPS will work with two recognized industry leaders to help build out the offering - Conduent Incorporated (Nasdaq: CNDT) in the defined benefit area and Newport, an Ascensus company, in the deferred compensation area.

Read the article on pressroom.aboutschwab.com >

Learn more:

To learn more about how Conduent is

helping businesses enhance their HR technology,
reducing the complexity of retirement plans to make them easy for employees to understand,
helping companies to provide valued benefits and
improving business outcomes,

visit: https://www.conduent.com/human-capital-solutions .

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Conduent Recognized as a 2023 Leader in Cloud HR Transformation by NelsonHall

Mon, 08 May 2023 12:45:00 GMT

Recognized for providing HR organizations the technology and people to navigate complex digital transformations

Marks Conduent’s third consecutive appearance as a leader in multiple categories

FLORHAM PARK, N.J., May 08, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced that NelsonHall , a global analyst firm, has named the company a market leader in Cloud HR Transformation Services in its 2023 NelsonHall Evaluation and Assessment Tool (NEAT) Vendor Report .

NelsonHall’s NEAT report placed Conduent as a “Leader” for its ability to deliver immediate benefit and to meet future client requirements in six focus areas:

Overall
SuccessFactors-focus
Workday Services-focus
Europe-focus
Multi-country-focus
North America-focus

Conduent’s strengths highlighted in the report include:

The breadth of Conduent’s HR services, including HR administration, global payroll data management services, benefits administration and learning services.
Capability to service clients with leading Cloud HCM (Human Capital Management) platforms, including Oracle Cloud, SAP SuccessFactors and Workday.
Continued investment in HR services through its wide array of digital enablers, while preserving and extending client HCM technology.
The ability to help clients drive a higher level of transformation and client standardization on a global level.
Global capability, with significant language capability and ability to scale with a sizeable delivery team supporting all regions.
Investment in front-end proprietary technology with a design approach that uses personas to drive personalization.
Providing clients with additional support by leveraging experience in other solutions such as customer service management, process automation and workflow, document management and knowledge management solutions and a strong emphasis on incorporating intelligent automation through its services.

Conduent was also recognized as a leader in the previous Cloud HR Transformation Services NelsonHall Evaluation and Assessment Tool (NEAT) Vendor Report in 2021, its most recent Cloud HR report prior to 2023 . Conduent was also a leader in the 2020 NEAT for Cloud-Based HR Transformation by NelsonHall .

Liz Rennie, HR Technology & Services Research Director with NelsonHall said, “Many larger and midmarket-sized organizations over the last five years have already migrated to cloud HR technologies. With Conduent’s continued investment in HR services that leverages client HCM technology, it is well positioned to take an organization’s HR operations and services to a higher level of maturity. Conduent services the second-generation buyer effectively and has shown clear results with clients.”

“Continued recognition of Conduent’s HR services by NelsonHall is a testament to the innovative work we’re doing to support clients on their digital transformation journey,” said Randall King, President, Commercial Solutions at Conduent. “Across multiple industries and geographies, in mid-sized and large organizations, we see HR leaders looking to eliminate silos, reduce complex processes and provide HR support that is human-centered and engages employees. As organizations continue their cloud HR transformation, Conduent is a committed partner to deliver HR services that drive business outcomes.”

The 2023 report assessed eight leading HR services providers. To read a custom version of the 2023 report, visit https://insights.conduent.com/human-capital-solutions/cloud-hr-transformation-services-multi-country-focus .

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understands the 'art of the possible' in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Survey Findings: Combining Human and Digital HR Experiences Key to Improving Employee Satisfaction and Engagement

Wed, 19 Apr 2023 13:00:00 GMT

FLORHAM PARK, N.J., April 19, 2023 -- According to new research from Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, to drive employee engagement and satisfaction, Human Resource departments must leverage technologies to deliver a blend of digital and human interactions. According to survey respondents , this year HR teams are working on initiatives that deliver digital employee experiences, including technology implementations for employee listening tools (35%), improving human capital management platforms (34%) and increasing self-service features (33%).

“HR technology solutions must deliver digital experiences that meet the needs of employees, while also freeing up time for HR representatives to focus on more complex employee issues that require personal engagement,” said Michelle Hernandez, Vice President and General Manager at Conduent. “The stakes are high for getting HR experiences right because exceptional employee experiences are tied to increased employee engagement and greater loyalty.”

Conduent’s survey of 250 human resource professionals identified these as the most important technology features:

Leverages cloud-based HR software, applications and tools that are scalable.
Measures workforce satisfaction and engagement as an indicator of loyalty.
Provides a consistent, empathetic omnichannel workforce experience across delivery channels.
Consolidates data across the enterprise.
Provides managers with intuitive direct access to information and transactions.

“More than ever before, HR teams are working to get plugged into the voice of the employee and looking to technology to solve the challenge of getting the right information to employees at the exact right time,” said Hernandez. “Organizations must close the gap between how employees want to engage with HR and the current HR capabilities operating on legacy systems that silo data. Employees expect both a self-serve and high touch personalized experience to make decisions that can impact the quality of work life, health or finances.”

Conduent’s Life@Work® Connect is one example of an employee experience technology platform that integrates HR data and employee health, wealth and wellness information to create hyper-personalized experiences to improve employee engagement and productivity. For instance, with a comprehensive view of benefits, an employee who picks a high deductible health plan can see the option and benefit of a health savings account, which can build retirement savings. The targeted action plans and messaging for employees delivered across devices and in multiple languages can help HR teams increase employee satisfaction and loyalty.

To learn more about how Conduent is helping businesses enhance their HR technology to improve business outcomes, visit: https://www.conduent.com/human-capital-solutions .

Survey methodology: An online survey with questions focused on digital practices and capabilities was completed by 250 human resource practitioners. The survey was conducted by Mercer | Leapgen for Conduent.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent 2022 HR Technology Conference Panel Focuses on Delivering an Improved Employee Experience to Drive Business Results

Thu, 08 Sep 2022 12:45:00 GMT

FLORHAM PARK, N.J., Sept. 08, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, will host a panel discussion at the 2022 HR Technology Conference in Las Vegas on Sept. 13. The panel, “The Ultimate Total Experience: Essential Ingredients for Optimizing the Employee Journey,” includes expert perspectives from ServiceNow, Leapgen and Conduent.

The panel covers how organizations can prepare for future HR challenges similar to the pandemic recovery or the great resignation, increase business resiliency and deliver business outcomes with a focus on engaging employees with digital experiences. Today’s employees expect personalized information delivered with digital tools that provide engagement with every interaction across the employment journey. Panel members include:

Jason Averbook, Leapgen co-founder and CEO, will share insights on employee experience trends and the impact on HR teams and organizations at-large.
Melanie Lougee, ServiceNow head of employee workflows strategy and HR Executive Top 100 Influencer , will speak about using an EX platform to harmonize existing HR solutions to deliver seamless digital experiences for employees and managers that also bring improved efficiency in HR workflows.
James Waite, a Conduent Human Capital Solutions architect with expertise in using data and technology to transform and optimize the employment journey, will share stories of evaluating systems and processes to design and implement solutions with a focus on the employee experience.

“HR leaders are in different places with their technology. Some are looking to optimize legacy systems and others need to implement new technology. Conduent’s solutions meet the HR leader right where they are with their technology, budget and resources,” said Michelle Hernandez, Vice President and General Manager of Human Capital Solutions at Conduent. “Conduent’s experts work with HR leaders to ensure an organization’s digital transformation reflects the realities of its workforce, its culture, and its ways of working to facilitate a highly connected workplace that can drive business results.”

Conduent’s Human Capital Solutions can help HR teams future proof their organizations by addressing key issues including:

Orchestrating human-centered processes and journeys while improving efficiencies through automation
Leveraging analytics to deliver business metrics such as improved talent engagement and retention rates while also gaining visibility into global workforce spending across employees.
Maintaining business continuity amidst disruption by using digital service delivery and global operations centers that are available when needed by employees.

The Conduent Human Capital Solutions team will be in booth 2302 from Sept. 13 to Sept. 16 helping attendees explore how their HR organization can improve the employee experience with digital experiences to help drive business outcomes.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, processes, and technologies, Conduent solutions and services enhance customer experience, increase efficiencies, reduce costs, and improve performance for most Fortune 100 companies and more than 500 government entities. Whether it’s touching three out of every four health insured lives and delivering 45% of SNAP payments in the U.S., or enabling 1.3 billion customer service interactions and empowering 10 million employees through HR services worldwide, Conduent services and solutions interact with millions of people every day and move our clients’ operations forward. Learn more at https://www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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General Motors Names Conduent a 2021 Supplier of the Year - Marking the Second Consecutive Year

Wed, 30 Mar 2022 12:45:00 GMT

FLORHAM PARK, N.J., March 30, 2022 -- General Motors recognized Conduent (Nasdaq: CNDT) as a 2021 Supplier of the Year. GM celebrated honorees at its 30 ^th annual Supplier of the Year awards ceremony in Phoenix, Arizona earlier this month.

GM’s Supplier of the Year award recognizes global suppliers that distinguish themselves by exceeding GM’s requirements, in turn providing GM customers with innovative technologies and among the highest quality in the automotive industry. This year, GM recognized 134 suppliers from 16 countries with the Supplier of the Year distinction.

This marks the second consecutive year that Conduent has received the award.

“At Conduent, our approach is to bring the best people, processes and technology together to meet the unique needs of every client. Being recognized with the GM Supplier of the Year award for the second year in a row highlights that our results-driven formula is exceeding client expectations,” said Randall King, President, Commercial Solutions at Conduent. “We are proud of our teams delivering finance and procurement , payroll, and legal and compliance solutions for being honored again and value our strong partnership with GM.”

“This year’s Supplier of the Year event was special not only because it’s the 30th anniversary of the program, but because it provided us with the opportunity to recognize our suppliers for persevering through one of the most challenging years the industry has ever faced,” said Shilpan Amin, GM vice president, Global Purchasing and Supply Chain. “These top suppliers showed resilience and reinforced their commitment to pursuing sustainability and innovation. Through our strong relationships and collaboration, GM and our suppliers are poised to build a brighter future for generations to come.”

A global cross functional team selected the 2021 Supplier of the Year winners based on performance criteria in Product Purchasing, Global Purchasing and Manufacturing Services, Customer Care and Aftersales and Logistics.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including approximately $10 billion of annual processed tolling transactions, $18 billion of total bill reductions from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .

General Motors (NYSE:GM) is a global company focused on advancing an all-electric future that is inclusive and accessible to all. At the heart of this strategy is the Ultium battery platform, which will power everything from mass-market to high-performance vehicles. General Motors, its subsidiaries and its joint venture entities sell vehicles under the Chevrolet, Buick, GMC, Cadillac , Baojun and Wuling brands. More information on the company and its subsidiaries, including OnStar , a global leader in vehicle safety and security services, can be found at https://www.gm.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Recognized as 2021 Leader in Cloud HR Transformation by NelsonHall

Tue, 07 Dec 2021 13:45:00 GMT

FLORHAM PARK, N.J., Dec. 07, 2021 -- Conduent Incorporated (Nasdaq: CNDT) today announced that NelsonHall, a global analyst firm, has named the company as a market leader in Cloud HR Transformation Services in its 2021 NelsonHall Evaluation and Assessment Tool (NEAT) Vendor Report.

NelsonHall’s NEAT report placed Conduent as a “Leader” for its ability to deliver immediate benefit and to meet future client requirements in six focus areas:

Efficiency
Europe
Multi-Country
North America
SuccessFactors capability
Workday capability.

The report cited the breadth of Conduent’s HR services, including learning services, benefits administration, HR administration and global payroll services. Conduent was recognized for its ability to help clients drive a higher level of transformation and process standardization on a global level, along with capabilities to service clients across all leading Cloud Human Capital Management platforms.

Liz Rennie, HR technology and services research director, with NelsonHall said, “Conduent was identified as a ‘Leader’ in the Cloud HR transformation market based on how its span of human capital solutions support both established and growing, complex, global organizations. Conduent’s digital investments and focus on user experience bring dynamic solutions that support existing technology investments - positioning it for growth amongst buyers with transformational aspirations.”

Across all industries, HR leaders are looking to improve siloed and complex HR processes and enhance employee experiences. With more than 30 years experience, Conduent optimizes HR services and provides human-centered digital experiences across the employee journey. These services improve business processes and maximize business outcomes, while increasing employee satisfaction, engagement and productivity. For example, Conduent partnered with a global pharmaceutical company on digital transformation that connected ServiceNow and SuccessFactors to increase automation across 150 processes in recruitment, onboarding, workforce management, rewards, payroll, learning and change impact, across 34 countries in eight languages in just nine months.

“We’re delighted to be recognized for what our clients know to be true: Conduent’s dynamic HR outsourcing solutions flex to meet the changing needs of our clients on their digital transformation journey. This journey is never really ‘done’, it continues to evolve, and so do we,” said Michelle Hernandez, Vice President, General Manager, Human Capital Solutions at Conduent. “As organizations continue on their HR Cloud Transformation, Conduent brings agility to their teams and delivers HR services that impact business outcomes.”

The report assessed nine leading HR services providers. To read a custom version of the report, please click here .

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. All other product and brand names are trademarks and/or registered trademarks of their respective companies.

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Conduent Earns Two Gold Brandon Hall Group Excellence in Learning Awards

Tue, 02 Nov 2021 12:53:00 GMT

FLORHAM PARK, N.J., November 1, 2021 – Conduent Incorporated (Nasdaq: CNDT) today announced that it has won two Brandon Hall Group gold awards for excellence in learning in the categories of Best Use of Performance Support and Best Learning Team.

In the category of Best Use of Performance Support, Conduent received the gold award in partnership with a global life sciences client for work to redesign training for an essential clinical trial documentation system. Working together, Conduent introduced a workflow learning approach that uses performance support to provide the right information at the right time, reducing the “forgetting curve” created when too much information is provided too early.

The solution accelerated time to proficiency, reduced reliance on subject matter experts, increased adoption and employee satisfaction, while ensuring the training could meet future needs and changes. For example, as end users are running or filtering essential clinical trial data to create reports, they can leverage performance support using Quick Steps or detailed steps at the task level to address immediate questions about what they need to do while they are working. If additional support or references are desired, policies and procedures or training assets such as microlearning videos or web-based training can also be accessed through the Electronic Performance Support System (EPSS).

Conduent also won Brandon Hall Group’s gold award for Best Learning Team for pivoting its associates’ capabilities to meet the significantly increased demand from clients for virtual “live” training sessions. As a result of COVID-19, the Conduent Production Team quickly evolved its operating model to manage almost five times as many virtual sessions during the second quarter of 2020 compared to the first quarter, while building for scale to support rising demand. In a typical year, Conduent delivered about 1,400 hours of webcast training sessions. In 2020, Conduent was able to deliver more than 4,700 virtual sessions or approximately 14,000 hours of learning, nearly 900% more than previous years.

“The 2021 Brandon Hall Group Excellence Awards provide much-needed and well-deserved recognition to organizations that went above and beyond to support their stakeholders during the unprecedented disruption of the COVID-19 pandemic,” said Brandon Hall Group CEO Mike Cooke. “Winning organizations, like Conduent, demonstrated a people centric approach while driving superior business results under challenging and unprecedented conditions. Demonstrating Human Capital Management’s impact on the business is what sets our awards apart.”

“The learning needs of our clients are diverse. With Conduent’s decades of experience, whatever the need, Conduent Learning develops and adapts solutions that overcome knowledge and performance gaps and drive business results,” said Michelle Hernandez, Vice President, General Manager, Human Capital Management Solutions at Conduent. “These awards from the Brandon Hall Group highlight the breadth and depth of our efficiency, expertise and resources.”

Excellence Award winners are scheduled to be honored at Brandon Hall Group’s HCM Excellence Conference, Feb. 1-3, 2022, at the Hilton West Palm Beach, Florida. The winners are listed at: https://www.brandonhall.com/excellenceawards/past-winners.php

About Brandon Hall Group

Brandon Hall Group operates the largest and longest running awards program in Human Capital Management. As an independent HCM research and analyst firm they conduct studies in Learning and Development, Talent Management, Leadership Development, Diversity, Equity & Inclusion, Talent Acquisition and HR/Workforce Management. These benchmark studies help organizations by providing strategic insights for executives and practitioners responsible for growth and business results.

Coupling the research studies with the best practice from the awards, Brandon Hall Group has helped more than 10,000 clients globally and more than 28 years of delivering world-class research and advisory. At the core of our offerings is a membership program that combines research, benchmarking and unlimited access to data and analysts. Membership enables executives and practitioners to make the right decisions about people, processes, and systems, coalesced with analyst advisory services which aim to put the research into action in a way that is practical and efficient.

Brandon Hall Group has also launched professional certifications for business and human capital management professionals to upskill themselves and gain credentials for career advancement. (www.brandonhall.com)

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs, and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com.

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