Innovation - Conduent

Conduent Named a Leader in NelsonHall Healthcare Payer Operational Transformation Assessment

Wed, 11 Sep 2024 12:45:00 GMT

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NelsonHall highlights Company’s ability to create value across health payer value chain, its product roadmap and strategy for growth

FLORHAM PARK, N.J. -- NelsonHall has again named Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, a Leader across all five categories in the NelsonHall 2024 NEAT Report for Healthcare Payer Operational Transformation. Conduent achieved the Leader designation based on strong core offerings for government and commercial health plans, including Medicare Advantage, and strong capabilities in automation of enrollment processing and document digitization, relative to its peers.

Conduent was recognized as a Leader across all categories evaluated by the NelsonHall vendor assessment:

Overall
Claims management and administration
Member engagement services and enrollment
Care management and wellness services
Provider management/administration and network management

Bilal Chaudhry, Principal Healthcare & Insurance Analyst at NelsonHall, said “Conduent was identified as a leader in our assessment based on its ability to deliver benefits to clients with its proprietary IP, product roadmap and strategy for growth spanning current, inflight and future stages. Conduent demonstrated achieved results and value creation, which reflects its commitment to client success and ability to maintain long-term partnerships.”

The report also acknowledges Conduent’s well-balanced mix of public and private health payer clients and its ability to address industry pain points such as legacy system modernization, eliminating manual processes and meeting or exceeding medical loss ratios (MLR).

“Conduent Health Plan Solutions span the health payer value chain to improve member and provider experiences, streamline process workflows and reduce costs. Our strategic roadmap enables us to deliver greater value to public and private health payers that are seeking increased member loyalty, improved operational performance and advancements in health equity,” said Mike McDaniel, Group President, Commercial Solutions at Conduent.

From member enrollment to claims management, the company’s solutions and services have helped health insurance companies engage members, meet compliance requirements, optimize cost of care and improve overall operational performance for more than 40 years. Conduent partners with 9 of the top 10 U.S. health plans and processes more than one billion healthcare claims a year. Visit Conduent’s Healthcare Payer site to learn more.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and Asia, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s analysis is based on rigorous, primary research, and is widely respected for the quality and depth of its insight.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Maintains a Leader Ranking in Everest Group Healthcare Payer Operations PEAK Matrix® Assessment

Thu, 24 Aug 2023 12:45:00 GMT

FLORHAM PARK, N.J., Aug. 24, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions and services company, has again been recognized as a Leader in the Everest Group Healthcare Payer Operations PEAK Matrix® Assessment 2023. The report evaluates service providers on factors including market adoption and performance, vision and solution capability. Conduent is positioned as a Leader for its ability to support the full healthcare payer value chain with innovative solutions that span member engagement, care management and claims management.

“An increasing focus on end-to-end member experience on account of regulatory modifications, varying member needs and rising competition has led to health plans relying on external support for member management, strategic growth and process efficiency,” said Ankur Verma, Vice President at Everest Group. “Conduent’s continued investments in CX automation and analytics solutions, strong dominance in the government segment and a BPaaS-rich portfolio helped it to achieve a double-digit growth rate in FY2021-22, resulting in it being placed as a Leader on Everest Group’s Healthcare Payer Operations PEAK Matrix® Assessment 2023.”

Conduent's healthcare payer operations portfolio consists of multiple BPaaS solutions with automation, analytics, AI-based virtual agents and outcome-based pricing. These capabilities help payers improve efficiency, performance and value.

“We are honored to again be recognized by Everest Group. Our Leader position validates our deep experience and solutions that span the health payer value chain. We are constantly strengthening our portfolio of BPaaS offerings to transform operations for healthcare payers,” said Randall King, President, Commercial Solutions at Conduent.

Mark E. King, President, Government Solutions at Conduent added, “Our investments in cloud-native platforms and Medicaid-specific automation are integral to our position as one of the top three service providers in the Medicaid market. We are gratified to be named a Leader as it reflects our mission to meet the fast-changing needs of state agencies with solutions that reduce cost and improve member engagement.”

The company also was positioned as a Leader on the Healthcare Payer Operations PEAK Matrix® Assessment 2022. The Everest Group ranking follows Conduent’s recent recognition as a Leader in the NelsonHall 2023 NEAT Report for Healthcare Payer Operational Transformation. Additional insights about Conduent’s solutions highlighted in the Everest Group report can be found here .

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 60,000 associates, process expertise and advanced technologies, Conduent solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways, including delivering 43% of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Named a Leader in Healthcare Payer Operational Transformation by NelsonHall

Wed, 28 Jun 2023 12:45:00 GMT

FLORHAM PARK, N.J., June 28, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced it has been named a Leader across all categories in the NelsonHall 2023 NEAT Report for Healthcare Payer Operational Transformation. Conduent achieved the Leader designation by exhibiting a high capability to both deliver immediate benefit and to meet future client requirements, relative to its peers. The NelsonHall vendor assessment evaluated the company’s capabilities in healthcare payer process transformation and operations across member services, claims administration, and provider network management.

The NelsonHall report identifies Conduent as a Leader for its introduction of omnichannel capabilities into member engagement, enhancements to e-payments capabilities and other strengths complemented by the company’s CX and document management solutions and services. The report also acknowledges Conduent’s particular emphasis on digital transformation and the use of advanced analytics to bring process efficiency and more customized solutions that support strategic growth and enable better service to members.

John Willmott, CEO, NelsonHall said, “Conduent is at the forefront of operations transformation in the healthcare payer sector. It has strong offerings for all of the major healthcare lines of business, each backed up by particularly strong and comprehensive tools and IP. In the private sector, the company’s BPaaS services are increasingly being adopted by mid-tier healthcare payers to streamline their operations, while in the public sector, the Conduent Medicaid Suite is a highly appropriate replacement for legacy state MMIS systems.”

According to NelsonHall, automation based on RPA and machine learning continues to be a key driver of healthcare payer operational transformation, and advanced analytics and machine learning are especially important in enhancing the member experience, satisfaction and engagement. The report also notes that the global healthcare payer business process services market is forecast to grow 5% annually from 2023 to 2026.

“Conduent’s broad portfolio of healthcare payer offerings support Commercial, Medicare Advantage, Medicaid Managed Care and ACA plans. We are executing on significant strategic investments in automation that strengthen our ability to drive healthcare payer operations transformation. We deliver member engagement and care management solutions that help improve health outcomes and member experiences which are key priorities for our clients,” said Randall King, President, Commercial Solutions at Conduent.

From member enrollment to claims management, the company’s solutions and services have helped health insurance companies engage members, meet compliance requirements, optimize cost of care and improve overall operational performance for more than 40 years. Conduent partners with 17 of the top 20 U.S. health plans and processes more than one billion healthcare claims a year. Visit the company’s Healthcare Payer site to learn more.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and Asia, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. The company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical services. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

Photos accompanying this announcement are available at

https://www.globenewswire.com/NewsRoom/AttachmentNg/9dcfaac1-8638-4a91-89c7-b81d652eb323

https://www.globenewswire.com/NewsRoom/AttachmentNg/635a6b42-6fa6-4562-809e-f720e5711ef5

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Conduent Teams with Jopari Solutions on Unique Self-Service Claims Management Technology for Medical Providers

Thu, 20 Apr 2023 12:45:00 GMT

FLORHAM PARK, N.J. and CONCORD, Calif., April 20, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced the launch of the Shield Provider Portal, a new self-service technology solution that enables medical providers to view the adjudication status and payment information related to workers compensation and auto casualty claims across multiple payers. The Shield Provider Portal is offered through a collaboration with Jopari Solutions , a leading provider of eBilling and ePayment solutions for the workers compensation, auto injury and group health markets.

The Shield Provider Portal is a unique solution allowing providers to see medical bill review transactions (powered by Conduent’s Strataware®) alongside eBills and ePayments (powered by Jopari) through a single-entry point that eliminates the need to access multiple systems. As part of Conduent’s Strataware Medical Bill Review platform, the new, easy-to-use portal drives efficiency by reducing customer service calls and duplicate claims.

“Jopari Solutions is proud to partner with Conduent to bring to market the Shield Provider Portal,” added Steve Stevens, CEO of Jopari. “We have been singularly focused for 20 years on improving the interactions between the diverse stakeholders involved in medical claims processing and this collaboration is a significant addition to those efforts.”

The Shield Provider Portal streamlines steps for providers while addressing the most common reasons for them to initiate customer service calls: verifying claim information, checking the status of bills submitted for payment and reviewing the Explanation of Review to understand payment decisions. In addition to resolving some of the most common billing inquiries on their own, the Shield Provider Portal gives providers the ability to easily access payer-specific frequently asked questions.

“Our strategic investments in collaborations such as this one with Jopari, continue to strengthen Conduent’s end-to-end service framework for some of the largest casualty organizations in the nation. The Shield Provider Portal is the latest innovation to create efficiencies and cost savings for our clients by transitioning phone interactions to self-service. The new solution also creates seamless online experience for providers,” said Randall King, President Commercial Solutions at Conduent.

For more than 40 years, Conduent has been a trusted partner to insurers and third-party administrators and serves four of the five top US workers compensation insurers. Visit https://www.conduent.com/industry/insurance-industry/casualty-insurance-solutions/ to learn how the company’s Casualty Claims Solutions for the Workers Compensation and Auto Casualty markets accelerate technology trends, address ever-evolving regulatory requirements and help reduce cost and competitive pressures.

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com .

About Jopari
Jopari Solutions, Inc. is a healthcare information technology company supplying innovative healthcare attachment management and flexible medical payments products; and integrated eBill compliance and flexible medical payments for Workers Compensation and Auto Medical markets. Jopari has established an extensive connectivity network linking Payers, Providers, practice management systems and clearinghouses, and offers innovative solutions to assist with the management of attachments. Jopari enhances Payers’ ability to manage medical bills and disbursements, allowing reductions in associated expenses in addition to compliance with applicable federal rules and jurisdiction eBill/ePay regulatory requirements. Jopari is compliant with federal and state regulatory security and privacy regulations in addition to maintaining best practices verified by annual third-party certification for SOC2 Type II, SOC3 Cybersecurity, and Shared Assessments Third Party AUP Risk Assessment. For more information, please visit www.jopari.com , email info@jopari.com or call 800.630.3060.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Features Global Medical Information Services at DIA Medical Affairs and Scientific Communications Conference

Thu, 13 Apr 2023 12:45:00 GMT

FLORHAM PARK, N.J., April 13, 2023 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, will showcase its Global Medical Information Services at the DIA Medical Affairs and Scientific Communications Forum, April 17-19, 2023 in Anaheim, Calif. The forum provides education and information about the regulatory and compliance environment affecting the work of medical affairs and scientific communication professionals.

At the conference, Conduent will highlight the effectiveness of its AI-driven Medical Information Services to enhance the speed and efficiency with which leading pharmaceutical manufacturers address product and medical inquiries from consumers, patients and healthcare professionals in over 130 countries across the Americas, Asia Pacific, Europe and the Middle East.

“Our Medical Information Services are producing exceptional value for some of the largest and most trusted pharmaceutical and consumer health brands in the world. At a time when healthcare spending continues to rise and the industry is feeling increased pressure to transform operations, Conduent’s extensive experience and technology innovations are enabling our clients to operate more efficiently and with a strong focus on regulatory compliance,” said Randall King, President, Commercial Solutions at Conduent.

Conduent will host the special session, “Strategic Transformation of Medical Information via Global Centralization,” at DIA on Tuesday, April 18 starting at 10:25 am local time. Presenters will discuss how the company’s phased, geographic approach helped a well-known, multinational pharmaceutical giant consolidate its country-based medical information operations to reduce compliance risks, standardize interactions with internal and external customers and decrease original program costs by more than 25%.

Conduent’s Medical and Clinical Services have provided the pharma and life sciences industry with advanced medical information solutions, clinical trial screening and recruitment as well as patient monitoring since 1992. The company supports a wide array of prescription drug and over-the-counter product portfolios with country and region-specific support teams who possess advanced scientific training and deep knowledge across therapeutic categories. To learn more, connect with Conduent’s dedicated subject matter experts at DIA booth 311 and visit Conduent Medical and Clinical Services .

About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including delivering 43 percent of nutrition assistance payments in the U.S., enabling 1.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 12 million tolling transactions every day. Learn more at www.conduent.com.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Introduces VeriSight Identity Validation and Bank Account Owner Verification Solutions to Combat Fraud and Strengthen Government Aid Programs

Thu, 01 Dec 2022 13:45:00 GMT

VeriSight can help federal and state agencies confirm the identities of program beneficiaries

Solutions are designed to detect identity fraud at enrollment and, where applicable, bank account ownership before benefits are disbursed

In addition to fraud prevention, VeriSight can help state and federal agencies identify fraud ring activity to aid in the investigation and prosecution of perpetrators and reclaim stolen funds

FLORHAM PARK, N.J., Dec. 01, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, today introduced its VeriSight solutions to help federal and state government agencies combat benefits fraud and strengthen public aid programs nationwide.

The VeriSight solutions – an expansion of Conduent’s current capabilities in government payments – provide robust identity verification and validate bank account ownership before transactions are completed and benefits are disbursed. VeriSight analysis tools also can assist state and federal agencies in identifying fraud ring activity to aid in investigating and prosecuting perpetrators and reclaiming stolen funds.

Public programs that can benefit from Conduent’s VeriSight solutions include:

Unemployment Insurance (UI)
Temporary Assistance for Needy Families (TANF)
Supplemental Nutrition Assistance Program (SNAP) / Electronic Benefits Transfer (EBT)
Women, Infants and Children (WIC) EBT
State Supplemental Insurance
Child Support
Department of Revenue programs
Other constituent benefit programs

Unemployment fraud alone is a multi-billion-dollar challenge nationwide, as was the case during the COVID-19 pandemic. A report from the U.S. Department of Labor’s Office of Inspector General found that at least $163 billion in pandemic unemployment benefits may have been paid improperly, with a significant portion attributable to fraud.

Conduent’s VeriSight solutions are designed to be configurable, providing a range of services to meet agency needs, from investigations to ongoing fraud prevention. They can also help states quickly resolve claims of identity theft. The suite includes the following:

Identity Verification: These solutions verify applicant identities, helping to catch fraud attempts before funds are disbursed. Fact-based authentication at the enrollment and eligibility stage can detect perpetrators using false or stolen identity information.
Payment and Disbursement Account Validation: Building on Conduent’s proven experience in transferring and depositing billions of dollars on behalf of clients, this solution verifies that funds and transfers reach their rightful recipients and bank accounts, with automated tools to prevent fraudulent transfers.

“The massive rise in government benefits enrollments during the pandemic strained many states’ abilities to mitigate the corresponding rise in application fraud,” said Mark King, President, Government Solutions at Conduent. “Working in partnership with our clients to deliver these critical benefits, we provide more effective solutions that can help state agencies and law enforcement officials combat fraud and strengthen a range of aid programs.”

Conduent manages more than 100 payment card programs on behalf of dozens of state and federal agencies. In 2021, it disbursed a total of $125 billion in payments to support government programs.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, processes, and technologies, Conduent solutions and services enhance customer experience, increase efficiencies, reduce costs, and improve performance for most Fortune 100 companies and more than 500 government entities. Whether it’s touching three out of every four health insured lives and delivering 45% of SNAP payments in the U.S. or enabling 1.3 billion customer service interactions and empowering 10 million employees through HR services worldwide, Conduent services and solutions interact with millions of people every day and move our clients’ operations forward. Learn more at https://www.conduent.com .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Introduces BenePath® Suite of Solutions to Assist States with Eligibility and Enrollment for Medicaid, SNAP and Other Benefit Programs

Mon, 14 Nov 2022 13:45:00 GMT

The BenePath Suite is cloud-based and modular for easy integration with a state’s existing solution, helping to transform the delivery of benefits

The Suite’s digital solutions can help agencies as they face changing eligibility requirements following the COVID-19 public health emergency and proposed regulations to streamline Medicaid applications and renewals

FLORHAM PARK, N.J., Nov. 14, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, today introduced its BenePath ^® Suite , a comprehensive set of digital solutions designed to modernize the eligibility and enrollment process for social services and government aid programs, from start to finish. The BenePath Suite delivers cloud-based, modular products that agencies can use for application processing, eligibility assistance, enrollment broker services, program education and outreach, and digital communication to beneficiaries.

Conduent’s BenePath Suite offers numerous operational benefits for state agencies and service enhancements to the recipients that they serve. It integrates easily with states’ existing legacy systems and other service delivery products, and it provides omnichannel contact center operations. Agencies can use the Suite to address the challenges associated with reaching constituents whose eligibility may have changed since the COVID-19 pandemic and to achieve federal, state and local regulatory compliance.

The BenePath Suite can help transform the health and human services ecosystem in which traditionally siloed and fragmented social services often increase administrative costs and impede modern service delivery. In addition to Medicaid and the Children's Health Insurance Program (CHIP), the Suite can support agencies with the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Low Income Home Energy Assistance Program (LIHEAP) and other constituent benefit programs.

“States are always looking for cost-effective ways to modernize and enhance services for programs like Medicaid so they can improve delivery of benefits to recipients while reducing costs and improving efficiency,” said Scott Cade, General Manager of Eligibility and Engagement at Conduent. “Our BenePath Suite is designed to enable agencies to expedite the delivery of services, enhance customer satisfaction and provide the on-demand, self-service experiences that constituents now expect – particularly as requirements change and agencies must quickly adapt.”

The introduction of Conduent’s BenePath Suite comes as states prepare for the end of the COVID-19 public health emergency (PHE). Agencies across the country are preparing to re-verify millions of people who became eligible for Medicaid under expanded eligibility rules during the PHE. States may also soon be subject to new regulations that aim to simplify the process for people to enroll and renew their coverage in Medicaid, CHIP and basic health programs. The BenePath Suite can help agencies navigate these unique challenges and rule changes, all while expanding self-service options and making it easier to communicate more effectively with constituents.

With more than 50 years of healthcare industry experience, Conduent supports more than 30 million customers annually with government healthcare services, including 23 million Medicaid and CHIP beneficiaries. In 2021, Conduent disbursed a total of $125 billion in payments to support government programs, including approximately 45% of the nation’s SNAP payments.

For more information about the BenePath Suite of solutions, visit www.conduent.com/benepath-suite .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Technology Enhancements to Conduent's Strataware® Platform Help Workers Compensation Payers Reduce Medical Spend

Wed, 27 Apr 2022 12:45:00 GMT

FLORHAM PARK, N.J., April 27, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced two new enhancements to its highly configurable Strataware® medical bill review platform. Strataware® Relatedness and Strataware® Rarity add greater efficiency to the bill review process and help workers compensation payers reduce medical spend with proprietary algorithms, advanced logic and automation to ensure that only compensable medical expenses are paid.

Strataware Relatedness identifies medical bills which contain ICD (International Classification of Diseases) diagnosis codes for treatment not related to an injury. Strataware Rarity highlights medical services that are unlikely or rare for a workers compensation claim. Conduent analysis of more than one million medical bills using Relatedness identified nearly 33 percent contained charges for treatment not related to a workplace injury, accident, or illness. An analysis of 2.3 million medical bills using Rarity identified 10 percent of bills contained diagnosis codes for conditions that are rarely treated in workers compensation.

“The need for enhanced automation to drive payment accuracy has never been more important to workers compensation payers. We are helping our clients address an increasingly complex medical review process due to the impact of COVID-19, combined with the rise in comorbidities and preexisting conditions, an aging workforce, and changing regulations,” said Beth Fritts, General Manager for Casualty Claims Solutions at Conduent. “Against this backdrop, billing codes for unrelated health conditions can be easily overlooked during the bill review process. Relatedness and Rarity are highly automated solutions that use analytics and business intelligence to reduce overpayments and improve the effectiveness of adjusters.”

Conduent’s Strataware® platform processes over 26 million medical bills annually for U.S. workers compensation insurers and third party administrators. Conduent Casualty Claims Solutions provides industry-leading technology, clinical services and actionable analytics to the workers compensation and auto casualty markets. Solutions span bill review, injury reporting, claims intake, 24/7 nurse triage, virtual nurse case management, and automated document solutions. Learn more at https://www.conduent.com/industry/insurance-industry/casualty-insurance-solutions/ .

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including approximately $10 billion of annual processed tolling transactions, $18 billion of total bill reductions from medical bill review of workers compensation claims, up to 40 percent efficiency increase in HR operations, up to 27 percent reduction in government benefits costs, up to 40 percent improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20 percent with higher end-user satisfaction. Learn more at https://www.conduent.com .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Healthy Communities Institute Mental Health Index Is Newest Tool to Advance Equitable Whole-Person Care

Wed, 16 Mar 2022 12:45:00 GMT

New Mental Health Index visualizes data and analytics to help Providers prioritize investments to address disparities in mental health outcomes

Latest addition to the HCI SocioNeeds Index® Suite follows the Health Equity and Food Insecurity Indexes

FLORHAM PARK, N.J., March 16, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced the addition of the Mental Health Index to its Healthy Communities Institute (HCI) data and analytics platform. The Mental Health Index visualizes local health and social determinants of health (SDoH) data as a composite measure to guide early interventions, investments, and collaborative partnerships. This index can be used by hospitals and health systems to improve access to care and address gaps in mental health outcomes.

Amid rising rates of depression and anxiety , communities increasingly are looking to Providers to deliver a host of interventions to curb an acute and growing mental health crisis. As part of the HCI SocioNeeds Index® (SNI) Suite, The Mental Health Index provides validated analytics, ranked according to socioeconomic and wellness factors (such as access to healthcare, employment and household environment) that can be translated into interactive maps of neighborhoods to give hospitals and health systems insight to act. Healthcare and local government leaders can then work seamlessly with public and community partners to find the best pathways to care for individuals who are most at risk for poor mental health.

“Adding the Mental Health Index to the HCI SNI Suite expands a community’s perspective into how mental health may be adversely impacting the population. The index also helps bring together sectors working on health, food, mental health, and social services to quickly identify areas for shared action and investment,” said Randall King, President, Commercial Solutions at Conduent. “Working together, we can begin to improve an individual’s health more holistically and reduce the need for costly interventions long before they enter the healthcare system for treatment.”

How it works

Indexes within the HCI SNI Suite summarize several SDoH indicators into one validated composite score, then calculate and assign a value for each U.S. census tract, zip code, and county to bring focus to specific community challenges. The Mental Health Index is a measure of social determinants and health factors correlated with self-reported poor mental health. The HCI SNI Suite also includes:

The Health Equity Index: a measure of social determinants correlated with preventable hospitalizations and premature death.
The Food Insecurity Index: a measure of food access correlated with economic and household hardship.

Conduent’s HCI data platform is the leading tool for assessing, planning, and collaborating on community health improvement. Attendees of the HIMSS 2022 Global Health Conference and Exhibition can visit booth #4650 to see the HCI SNI Suite and other flagship offerings from the company’s portfolio of solutions for healthcare. The event is going on now through March 18 in Orlando, Florida.

About Healthy Communities Institute

Conduent Healthy Communities Institute (HCI) specializes in providing social determinants of health data to organizations so that they can improve health in the populations with whom they work. HCI offers three solutions: 1) data on health and social determinants of health to show populations at highest risk for various health and community health concerns 2) consulting services that can help clients better understand the data; and 3) a platform that can help clients track progress on plans.

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It is why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including approximately $10 billion of annual processed tolling transactions, $18 billion of total bill reductions from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/6a39439c-533a-4f45-9443-52301ffb634d

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Conduent Named a Top 15 Service & Technology Provider Standout by ISG

Thu, 24 Feb 2022 13:45:00 GMT

FLORHAM PARK, N.J., Feb. 24, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced it has been named a Top 15 Service & Technology Provider Standout by Information Services Group (ISG), a leading global technology research and advisory firm.

According to the 4Q 2021 Global ISG Index™, Conduent was among the leading providers in the “Building15” category for the Americas region, based on annual contract value won over the last 12 months, demonstrated outcomes in case studies, and positive client feedback. This is the fourth consecutive quarter Conduent was named to this Index.

“As companies seek valuable, strategic partners, they turn to the ISG Index as the authoritative source for marketplace intelligence on the global technology and business services industry,” said Paul Reynolds, chief research officer of ISG. “Conduent continues to demonstrate itself as a leading and growing player in the global market for technology and business services, based on its volume of business and the quality of services it provides.”

Conduent works with governments and businesses across industries globally to meet their business needs and address their challenges. Through the company’s three lines of business – Commercial, Government, and Transportation Solutions – Conduent delivers impactful results for clients through the strategic combination of advanced technology and people with deep business process and industry expertise.

“Conduent continues to grow through our strong and trusted relationships and client-first solutions and services,” said Randall King, President, Commercial Solutions at Conduent. “The continued recognition by ISG reflects our success in the marketplace, plus the beneficial outcomes and operational excellence we deliver for our clients.”

About ISG
ISG (Information Services Group) (Nasdaq: III ) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com .

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $18 billion of total bill reductions from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Uniformed Services Family Health Plan at Saint Vincents Catholic Medical Center Selects Conduent to Deliver End-to-End Business Process Services to Optimize Health Plan Management

Mon, 07 Feb 2022 13:45:00 GMT

FLORHAM PARK, N.J., Feb. 07, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced that the company, pursuant to a competitive bid process, was selected by the Uniformed Services Family Health Plan at Saint Vincents Catholic Medical Center ( USFHP ) to provide comprehensive health plan management services under a new, five-year agreement. Conduent will deliver highly scalable business process services for USFHP that span claims processing and management, member and provider engagement, and fulfillment. These technology-enabled services will utilize the company’s HSP Core Administration Processing System.

USFHP is a TRICARE Prime health plan benefit serving active-duty military family members, and retired military members and their families in New Jersey, western Connecticut, southeastern Pennsylvania, including Philadelphia, and southeastern New York, including New York City and Long Island. The organization joins a growing number of regional health plans that are opting to leverage Business Process as a Service (BPaaS) to remain flexible and agile in the face of an ever-changing healthcare industry. USFHP chose Conduent for its proven expertise in health plan management and for its ability to better support emerging markets while achieving operational efficiency.

“For more than forty years, we have evolved USFHP services to meet the health and wellness goals of our members. We sought a strong and experienced partner that is fully knowledgeable about our operations and understands the challenges that will impact our business now and, in the future,” said Jeffrey M. Bloom, Chief Executive Officer of US Family Health Plan at Saint Vincents Catholic Medical Centers. “Conduent demonstrated advanced solutions to meet shifting regulatory requirements, innovative data analytics to enhance the quality of care for our members and increased support for the USFHP population health model for us to generate better outcomes and create a personalized experience for our members. Conduent has a proven track record of delivering scalable solutions that can support our growth and is aligned with our quality goals.”

Sheila Curr, Global Head, Commercial Healthcare at Conduent added, “We are extremely proud to be chosen by USFHP to provide a wide range of health plan management solutions that drive operational excellence. We look forward to streamlining processes to drive efficiencies for USFHP with ongoing technology advancements that improve the experience and health outcomes of their members.”

More information about Conduent Healthcare solutions, can be found here .

About Uniformed Services Family Health Plan at Saint Vincents Catholic Medical Centers
The Uniformed Services Family Health Plan at Saint Vincents Catholic Medical Centers (USFHP) is a Department of Defense sponsored not-for-profit health plan. USFHP has more than forty (40) years’ experience in providing healthcare to military beneficiaries. It offers the TRICARE Prime benefit to active-duty family members, including activated Guard and Reserve Family members, and military retirees and their families.

The USFHP Alliance maintains the highest levels of overall patient satisfaction in the nation - not just in the Military Health System - based on annual assessments by independent health plan evaluators. Most recently, it achieved an average 92 percent enrollee satisfaction.

The USFHP programs are recognized as leaders in the management of patients with chronic conditions and have an integrated model of care designed to improve quality and access and manage the overall costs of care.

The USFHP distinguishes itself by offering the TRICARE Prime benefit within a population health model. The population health model generates better outcomes and a personalized member experience. Our programs consistently achieve outstanding performance in the Military Health System-endorsed metrics of improved health outcomes, decreased utilization of healthcare services, and exceptional member satisfaction.

USFHP is an important choice for military families. We continue to maintain steady membership due to member satisfaction and loyalty to our program. Our membership continues to grow throughout our service area as more beneficiaries are electing to choose USFHP as their preferred TRICARE option.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Named a Rising Star in 2021 ISG Provider Lens(TM) Healthcare Digital Services Report for U.S.

Wed, 02 Feb 2022 13:45:00 GMT

Company recognized for innovations in Payer Digital Transformation and Payer Business Process as a Service (BPaaS).

ISG report also notes company’s position for Healthcare Interoperability Services & Solutions.

FLORHAM PARK, N.J., Feb. 02, 2022 -- Conduent Incorporated (Nasdaq: CNDT) today announced that the company has been named a “Rising Star” in two quadrants of the 2021 ISG Provider Lens™ Healthcare Digital Services Report for the U.S. Information Services Group (ISG), a leading global technology research and advisory firm, recognized Conduent as a Rising Star in the categories of Payer Digital Transformation Services and Payer Business Process as a Service (BPaaS) for the company’s promising portfolio and market experience, including the required roadmap and focus on key market trends and customer requirements. ISG evaluated the capabilities of more than 30 U.S. healthcare payer service providers for this report.

Ron Exler, Director and Principal Analyst for ISG Research and author of the report, said, “Conduent has end-to-end capabilities to meet the needs across the payer value chain, including member engagement, network management, care management and claims management, leveraging advanced automation and analytics. These capabilities improve outcomes for payers by enhancing member experience, reducing costs of service, improving health status and quality ratings, maintaining compliance, and reducing complexity. The company engenders loyalty from its payer clients with its modernization guidance, regulatory compliance capabilities, digital innovation and service delivery model.”

ISG analysts noted Conduent’s excellent service delivery, strong market impact and robust technology-enabled solutions as contributors to the Rising Star recognition, in addition to the company’s strengths in the following areas:

High client retention which reflects the company’s investments in modernization, on-time delivery of product enhancements and continuous improvement in payment integrity recoveries.
Integrated capabilities that help payers enhance member experiences and improve health outcomes.
Breadth of solutions and experience to drive performance outcomes, such as increasing efficiencies, reducing administrative costs and medical spend, improving compliance and enabling revenue growth.
Intelligent automation and machine learning to reduce manual paperwork in open enrollment processing and improve claims processing auto-adjudication rates.

“Our solutions enable government and commercial healthcare payers to reduce complexity and improve performance while delivering better transparency and experiences for hundreds of millions of members every day,” said Sheila Curr, Global Head, Commercial Healthcare for Conduent. “The recognition by ISG underscores our strong commitment to the healthcare industry and speaks to the impact of the significant and targeted investments we are making in advanced technologies and flexible operating models to support the industry’s push toward modernization and digital transformation.”

ISG also recognized Conduent as a “Product Challenger” in the Healthcare Interoperability Services & Solutions quadrant. Product Challengers show evidence of investing to enhance their market presence and competitive strengths. In addition, Conduent has more than 25 years of expertise in customer experience management and is a Leader in the 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Global report.

Conduent Healthcare solutions are designed to help government and commercial healthcare payers improve operational efficiency, enhance member engagement, and improve health outcomes. The company’s end-to-end solutions span member, network, care and claims management services, and risk and compliance solutions. To learn more about the Digital Transformation and BPaaS solutions highlighted in the ISG report, please click here .

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs, and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .

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Conduent to Upgrade Medicaid Management Information System Technology Infrastructure for North Dakota Department of Human Services

Wed, 01 Dec 2021 13:45:00 GMT

FLORHAM PARK, N.J., Dec. 01, 2021 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced a new agreement with the North Dakota Department of Human Services (ND DHS) to upgrade the technology infrastructure of the agency’s Medicaid Management Information System (MMIS). Conduent will perform comprehensive updates to ND DHS’ full technology stack to deliver a more robust, higher performing system that enables cloud-based MMIS modernization while increasing system reliability, scalability, and security.

“We are proud of our ongoing partnership with the North Dakota DHS,” said Lydie Quebe, General Manager of Government Healthcare Solutions at Conduent. “We appreciate the trust the agency has placed in us to modernize the MMIS to maximize ROI and support its priorities to improve the health and well-being of the 300,000 North Dakotans.”

With 50 years of experience in the government health and social services industry, Conduent supports more than 41 million customers annually with various government health programs and other eligibility services. For Medicaid, Conduent supports systems in 23 states, Puerto Rico, and Washington, D.C., and it has facilitated federal MMIS certifications in 14 states.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four of the insured in the U.S., 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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UKHSA invests in new system to support response to health threats

Tue, 16 Nov 2021 17:00:00 GMT

LONDON and FLORHAM PARK, N.J., Nov. 16, 2021 -- In response to the COVID-19 pandemic, the Government pledged to strengthen health protection systems. The delivery of the new CIMS platform is an important part of building on the UK’s excellent track record in dealing with health protection situations and events and will enable the UK Health Security Agency (UKHSA) to effectively monitor, identify and be ready to respond to health threats, now and in the future.

UKHSA will be deploying a system called Maven ^® , developed by Conduent Incorporated (Nasdaq: CNDT), as its primary platform for case, outbreak and incident management. Initially the platform will be used to track and monitor acute respiratory infections, including COVID-19, but will expand its use for case and incident management of other communicable diseases and health hazards by winter 2022.

Since the flu pandemic in 2009, the current system has been a vital tool in public health management. It has been a critical part of England’s public health management capabilities, enabling teams across the country to manage cases, identify outbreaks and work with local partners to deliver public health interventions. However, since its deployment there have been significant advancements in technology that are now available in the market. The new system will deliver in-house configurability providing greater autonomy, advanced integration capability, greater efficiency in data entry and centralised reporting functionality as well as streamlined workflows and many other features.

Dr William Welfare, Pan-Regional Director at UKHSA said:

“UKHSA is on the frontline protecting the nation from infectious diseases and other public health threats.

“Throughout this pandemic, it has been critical for us to rapidly and effectively detect and track COVID-19, share information, and respond to protect the public.

“Investing in state-of-the-art technologies, such as Conduent’s Maven, will modernise our surveillance, case and incident management capabilities keeping us at the forefront of health protection.

“This investment is crucial and I’m delighted that the UKHSA has the opportunity to deploy this system to monitor and respond to diseases that impact on people’s daily lives.”

Mark King, President, Government Solutions at Conduent said:

“Conduent brings nearly four decades of experience supporting the public health and human services sector.

“Maven is an interoperable disease management platform that can significantly transform how public health organizations monitor and respond to diseases by getting the right information to the right people at the right time.

“We are proud to work with UKHSA as they maintain a relentless focus on keeping the citizens of and visitors to England safe and healthy.”

Maven has been in use globally for the purposes of Public Health Infectious Disease Case and Incident Management for over 18 years. The platform is currently used by approximately 40 organisations around the world. In the U.S., more than a dozen jurisdictions are using the full Maven application for COVID-19.

Notes to editors

The Maven ^® platform was selected following a competitive procurement process using an existing government framework
Additional details including the contract that has been awarded are available here
UKHSA’s current system is supplied by InFact and is called HPZone

About UK Health Security Agency

The UK Health Security Agency (UKHSA) is an executive agency of the Department of Health and Social Care. The UKHSA is responsible for planning, preventing and responding to external health threats, and providing intellectual, scientific and operational leadership at national and local level, as well as on the global stage.

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com.

UK Health Security Agency contacts

Email: UKHSA-pressoffice@phe.gov.uk

Telephone: 020 7654 8400/020 8200 4400 (out of hours)

Conduent is a trademark of Conduent Incorporated in the United States, United Kingdom and/or other countries.

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Conduent Named a Leader in 2021 ISG Provider Lens(TM) Contact Center - Customer Experience Services Reports

Thu, 04 Nov 2021 12:45:00 GMT

Company noted for Customer Experience capabilities and services in Digital Operations, AI/Analytics, Work from Home, Social Media CX

FLORHAM PARK, N.J., Nov. 04, 2021 -- Conduent Incorporated (Nasdaq: CNDT) today announced Information Services Group (ISG), a leading global technology research and advisory firm, has recognized the company as a “Leader” in their 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Global report.

ISG’s 2021 reports evaluated the contact center - customer experience services of 28 companies in four categories – Digital Operations, AI/Analytics, Work from Home, and Social Media CX – across the U.S, UK/Europe and Globally. Conduent was named a leader in all four categories in the United States, and across multiple categories globally. The report defines “Leaders” as having highly attractive product and service offerings, strong market and competitive positioning, and innovative strength and stability.

ISG analyst comments highlight Conduent’s strengths in the following areas:

Successful shift in delivering advanced solutions and automation-based services for its impressive client portfolio and supporting its traditional clients to transition to next-generation CX solutions.
Delivery of intelligent and innovative AI and automation solutions with an extensive partner ecosystem.
Long history of multi-location collaboration tools and methods which it has leveraged into an effective work at home portfolio
Delivery of strong solutions and services within the Social Media CX Services area in the U.S. based on organic and partner ecosystem products, solutions and platforms with innovative analytics and AI capabilities integrated throughout.
Leadership across all Buyer Archetypes, from ISG’s Archetype Report, measuring the capabilities of contact center service providers and their abilities to address the requirements of three typical, frequently encountered archetypes of enterprise buyers (Automation Embracers, Digital Connoisseurs and CX Evangelists.)

“With a renewed focus on strategy and portfolio expansion, Conduent is highly committed to deliver superior customer experience by bringing its differentiated solutions to clients,” said Namratha Dharshan, Director of Research and Principal Analyst, ISG.

“Whether it is a live interaction with a person, a digital interaction or a combination of both, Conduent is committed to providing outstanding customer contact services globally through the channels and tools that clients and customers want,” said Randall King, President, Commercial Solutions at Conduent. “ISG’s recognition of that commitment and leadership is validation that our focus on digital transformation solutions along with our experience and partnerships, is leading the way in delivering exceptional services to our global clients.”

Conduent delivers mission-critical omnichannel customer experience management services and solutions, both human and digital, via its global presence in 24 countries with 114 delivery locations and approximately 60,000 associates.

To read a custom version of the Global report, please click here

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs, and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com.

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. All other product and brand names are trademarks and/or registered trademarks of their respective companies.

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Washington Health Care Authority Selects Conduent to Advance MMIS Transformation with Modular Pharmacy Benefit Management Solution

Tue, 26 Oct 2021 12:45:00 GMT

Contract supports Washington Healthcare Authority’s MMIS modularity goals and value-based payment adoption

Highly configurable PBM module quickly moves agency to next generation Software-as-a-Service technology to support 2.1M Washingtonians

FLORHAM PARK, N.J., Oct. 26, 2021 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced a new eight-year contract with the state of Washington Health Care Authority (HCA) to implement a Pharmacy Benefit Management (PBM) module for Washington’s Medicaid Management Information System (MMIS). The company’s PBM module aligns with the HCA’s vision for MMIS transformation and helps the agency quickly shift to next generation Software-as-a-Service (SaaS) technology to support its innovative healthcare purchasing strategies and health policies that improve the lives of 2.1 million Washingtonians.

The agreement follows a series of new state laws enacted in 2020 by Washington’s legislature to curb rising prescription drug costs. In addition to measures that limit consumers’ out-of-pockets costs, legislators passed a first-of-its-kind law that will, in part, increase oversight of PBM business practices.

As part of the Conduent Medicaid Suite (CMdS) , the PBM module delivers point of sale, prior authorization, rebate, analytics, customer relationship management and retrospective drug review components. The module’s user-friendly design allows Conduent to train HCA staff to perform critical functions, thus eliminating the need for developer resources and speeding implementation time and compliance with changing business rules.

“Conduent brings a deep understanding of the unique requirements to manage the fast-changing technology infrastructure that defines modular Medicaid transformation. We are thrilled to partner with the Health Care Authority to deliver well-coordinated, high value pharmacy benefit services that drive cost savings through efficiency and help improve outcomes for millions of their members,” said Lydie Quebe, General Manager of Government Healthcare Solutions at Conduent.

With 50 years of experience in the government health and social services industry, Conduent supports more than 41 million customers annually with various government health programs and other eligibility services. For Medicaid, Conduent supports systems in 23 states, Puerto Rico and Washington, D.C., and it has facilitated federal MMIS certifications in 14 states.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Enhancements to HSP Core Claims Administration Solution Help Payers Maximize Value through Business Process as a Service Infrastructure

Mon, 25 Oct 2021 12:45:00 GMT

FLORHAM PARK, N.J., Oct. 25, 2021 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced new and important updates to its comprehensive HSP Core Claims Administration solution for healthcare payers and Third-Party Administrators (TPAs). The latest enhancements will better enable payers and TPAs to accelerate the pace of digital transformation with Business Process as a Service (BPaaS) models that deliver greater operational flexibility and efficiency while supporting member engagement initiatives.

Updates to Conduent’s HSP core claims administration technology deliver increased support for omnichannel communications that enable payers and TPAs to drive consumerism and make data on member and provider portals more accessible to individuals with disabilities. New utilities also transform HSP data into the FHIR (Fast Healthcare Interoperability Resources) R4 format to promote transparent information sharing across the healthcare ecosystem and improve compliance with Interoperability and Patient Access final rule requirements.

Refinements to Conduent’s HSP platform also enable payers and TPAs to more easily configure new or to expand existing services lines—including Medicare Advantage and Managed Medicaid.

“Ongoing investment in our core claims administration system will allow us to help our clients meet the expectations of their members, employers and healthcare providers for convenient service and easy access to information. Healthcare payers are working overtime to drive operational efficiency and maximize ROI and our focus on enhancing BPaaS capabilities will deliver the value they seek,” said Sheila Curr, President, Global Head of Commercial Healthcare at Conduent.

Conduent Healthcare solutions are designed to help health plans reduce operational costs by as much as 30 percent. Conduent’s end-to-end BPaaS solutions for payers span member engagement, network management, care management and claims management. More information about Conduent Healthcare solutions can be found here .

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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New Hampshire Extends Partnership with Conduent to Maintain, Operate and Enhance Medicaid Management Information System

Thu, 09 Sep 2021 12:45:00 GMT

Company will continue to support Medicaid beneficiaries and providers with a range of services including online enrollment, eligibility verification and claims processing

Conduent will also upgrade technical capabilities of the Medicaid system to increase security and processing speed and provide cost efficiencies

FLORHAM PARK, N.J., Sept. 09, 2021 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced it has extended its partnership with the New Hampshire Department of Health and Human Services (NH DHHS), serving as the exclusive provider of services to modernize the state’s Medicaid Management Information System (MMIS). Conduent will provide maintenance, operations and enhancements that support NH DHHS’s ability to serve approximately 220,000 beneficiaries and process more than 15 million claims annually.

In addition, the company will upgrade the state’s MMIS to a virtualized environment, while increasing system security, reliability, scalability, and performance.

Since 2005, Conduent has provided solutions to the NH DHHS to enhance the effectiveness, coordination and delivery of numerous initiatives that embody the agency’s mission to facilitate whole-person care. The company will continue to serve as fiscal agent for the state’s Medicaid program, providing online enrollment, eligibility verification and claims processing to help 30,000 providers meet the medical, behavioral and social needs of people across New Hampshire.

“This award demonstrates our strong MMIS expertise, and the trust NH DHHS has placed in us to help the state move its Medicaid program forward for the future,” said Pat Costa, President, Government Healthcare Solutions at Conduent. “Our team is committed to the department’s effort to bring about new technologies and efficiencies that will ultimately benefit providers and beneficiaries across New Hampshire.”

The contract renewal for MMIS maintenance, operations and enhancements, which is valued at approximately $206 million, includes a five-year base term plus a five-year option to extend until 2031.

Earlier this year, Conduent announced a related contract to help the state comply with the federal Interoperability and Patient Access Final Rule. That project provides Medicaid beneficiaries with improved, secure access to their personal health information, enabling them to make more informed healthcare decisions.

With 50 years of experience in the government health and social services industry, Conduent supports more than 41 million customers annually with various government health programs and other eligibility services. For Medicaid, Conduent supports systems in 23 states, Puerto Rico and Washington, D.C., and it has facilitated federal MMIS certifications in 14 states.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Conduent Publishes 2020 Corporate Social Responsibility Report

Wed, 25 Aug 2021 13:00:00 GMT

FLORHAM PARK, N.J., Aug. 25, 2021 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today published its 2020 Corporate Social Responsibility (CSR) report, which outlines the company’s ongoing commitment to conduct business ethically, responsibly, and sustainably, while continuing to advance its progress in key Environmental, Social and Governance areas.

“The last year required all of us to quickly address and overcome new challenges to meet our business objectives while also making meaningful advances on social responsibility,” said Cliff Skelton, Conduent President and Chief Executive Officer. “This year’s CSR report highlights our ongoing efforts to protect our planet, support our associates and communities, and govern our business responsibly.”

The 2020 Conduent CSR report highlights a number of those commitments and initiatives, including:

Environmental
- Reduced real estate footprint by over 50% over the past three years and implemented recycling and waste management programs across our facilities
- Reduced Scope 2 CO ² emissions by 23% Year over Year
- Recycled more than 53 million pounds of paper-based items since 2017 while transitioning end users to digital communications
Social
- Named a new head of Diversity and Inclusion to the senior leadership team who has driven multiple initiatives including a 65% expansion of employee impact groups
- Augmented the Conduent Associate experience with a focus on creating an environment for associates to be themselves, thrive and make a difference
- Extended associate wellness benefits, implemented virtual training and created additional opportunities for engagement with leadership
Governance and Ethics
- Expanded awareness of global Ethics Program that promotes and instills a culture of integrity and honesty, including mandatory code of conduct training
- Maintained availability of global 24/7 ethics helpline for associates, partners and others
- Ongoing transparency and reporting on ESG topics including disclosure of ESG data aligned with SASB Framework

Additional steps taken by Conduent noted in the CSR report include: the creation through the company’s Board of Directors of a Corporate Social Responsibility and Public Policy Committee, the review and revision of corporate policies to better reflect ESG goals, and the enhanced disclosure of ESG metrics and measurement.

Conduent’s commitments align with five of the United Nations’ Sustainable Development Goals (SDGs) that support the communities where its associates live and work: No Poverty; Zero Hunger; Good Health and Wellbeing; Sustainable Cities and Communities; Decent Work and Economic Growth.

To access the complete Conduent 2020 Corporate Social Responsibility Report, visit https://www.conduent.com/corporate-social-responsibility/

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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Kansas Department for Children and Families Selects Conduent to Upgrade Child Support Case Management System

Mon, 23 Aug 2021 12:45:00 GMT

Conduent will support the state’s system re-platforming from an aging mainframe computer to a modern, web-based system for 131,000 children and their parents

19-month implementation period will be followed by a year of maintenance support

FLORHAM PARK, N.J., Aug. 23, 2021 -- The Kansas Department for Children and Families (DCF) has selected Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, to re-platform its child support case management system affecting approximately 131,000 children and their parents in the state. Under the new contract, Conduent will manage the migration of the statewide child support enforcement system from an aging mainframe application to a modern, web-based application running in the Azure Cloud platform.

Today, roughly half of state child support agencies still rely on legacy mainframes, incurring high costs to operate and making it difficult to modify and find technical resources to support. By using advanced code and data conversion tools, Conduent’s migration will help Kansas accelerate project completion times and avoid retraining agency staff. The newly migrated system will not require users to change how they access or use the system, resulting in a seamless transition.

“We’re pleased to partner with Conduent on this important step toward a more modern system for our state and for the Kansas families who depend on child support,” said Laura Howard, Secretary of the Kansas Department for Children and Families.

The contract includes a 19-month implementation period for the new system, followed by a one-year period in which Conduent will provide operations support services.

“We’re proud that Kansas DCF is placing its trust in our experience and capabilities for this important statewide project,” said Mark King, Group President, Payment and Eligibility Solutions at Conduent. “As child support enforcement agencies increasingly seek to modernize their systems, our approach helps reduce agencies’ long-term costs while ensuring that states and families have access to a system that provides continuity and reliability.”

This contract extends Conduent’s partnership with the state of Kansas. In November 2020, the company was awarded a contract with the state’s Department of Health and Environment to provide eligibility and application processing services for the state’s Medicaid and CHIP (Children’s Health Insurance) programs. Conduent is also providing support services for the state-led processing of benefits for the Elderly, Disabled and Long-Term Care Medical programs.

For 30 years, Conduent has been a trusted operations partner to child support agencies across the country, helping them improve technology and services for children and families. The company processes more than $11 billion, or approximately one-third of all U.S. child support payments, every year.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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