Learning Services - Conduent

Conduent Earns Two Gold Brandon Hall Group Excellence in Learning Awards

Tue, 02 Nov 2021 12:53:00 GMT

FLORHAM PARK, N.J., November 1, 2021 – Conduent Incorporated (Nasdaq: CNDT) today announced that it has won two Brandon Hall Group gold awards for excellence in learning in the categories of Best Use of Performance Support and Best Learning Team.

In the category of Best Use of Performance Support, Conduent received the gold award in partnership with a global life sciences client for work to redesign training for an essential clinical trial documentation system. Working together, Conduent introduced a workflow learning approach that uses performance support to provide the right information at the right time, reducing the “forgetting curve” created when too much information is provided too early.

The solution accelerated time to proficiency, reduced reliance on subject matter experts, increased adoption and employee satisfaction, while ensuring the training could meet future needs and changes. For example, as end users are running or filtering essential clinical trial data to create reports, they can leverage performance support using Quick Steps or detailed steps at the task level to address immediate questions about what they need to do while they are working. If additional support or references are desired, policies and procedures or training assets such as microlearning videos or web-based training can also be accessed through the Electronic Performance Support System (EPSS).

Conduent also won Brandon Hall Group’s gold award for Best Learning Team for pivoting its associates’ capabilities to meet the significantly increased demand from clients for virtual “live” training sessions. As a result of COVID-19, the Conduent Production Team quickly evolved its operating model to manage almost five times as many virtual sessions during the second quarter of 2020 compared to the first quarter, while building for scale to support rising demand. In a typical year, Conduent delivered about 1,400 hours of webcast training sessions. In 2020, Conduent was able to deliver more than 4,700 virtual sessions or approximately 14,000 hours of learning, nearly 900% more than previous years.

“The 2021 Brandon Hall Group Excellence Awards provide much-needed and well-deserved recognition to organizations that went above and beyond to support their stakeholders during the unprecedented disruption of the COVID-19 pandemic,” said Brandon Hall Group CEO Mike Cooke. “Winning organizations, like Conduent, demonstrated a people centric approach while driving superior business results under challenging and unprecedented conditions. Demonstrating Human Capital Management’s impact on the business is what sets our awards apart.”

“The learning needs of our clients are diverse. With Conduent’s decades of experience, whatever the need, Conduent Learning develops and adapts solutions that overcome knowledge and performance gaps and drive business results,” said Michelle Hernandez, Vice President, General Manager, Human Capital Management Solutions at Conduent. “These awards from the Brandon Hall Group highlight the breadth and depth of our efficiency, expertise and resources.”

Excellence Award winners are scheduled to be honored at Brandon Hall Group’s HCM Excellence Conference, Feb. 1-3, 2022, at the Hilton West Palm Beach, Florida. The winners are listed at: https://www.brandonhall.com/excellenceawards/past-winners.php

About Brandon Hall Group

Brandon Hall Group operates the largest and longest running awards program in Human Capital Management. As an independent HCM research and analyst firm they conduct studies in Learning and Development, Talent Management, Leadership Development, Diversity, Equity & Inclusion, Talent Acquisition and HR/Workforce Management. These benchmark studies help organizations by providing strategic insights for executives and practitioners responsible for growth and business results.

Coupling the research studies with the best practice from the awards, Brandon Hall Group has helped more than 10,000 clients globally and more than 28 years of delivering world-class research and advisory. At the core of our offerings is a membership program that combines research, benchmarking and unlimited access to data and analysts. Membership enables executives and practitioners to make the right decisions about people, processes, and systems, coalesced with analyst advisory services which aim to put the research into action in a way that is practical and efficient.

Brandon Hall Group has also launched professional certifications for business and human capital management professionals to upskill themselves and gain credentials for career advancement. (www.brandonhall.com)

About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs, and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com.

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Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. All other product and brand names are trademarks and/or registered trademarks of their respective companies.

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Conduent Named to 2021 Training Industry Top 20 Training Companies Lists

Thu, 19 Aug 2021 12:45:00 GMT

Business Process Services Leader recognized in two categories: training outsourcing and custom content development

Training Industry, a leading research and information source for corporate learning leaders, produces the Training Industry Top Training Companies™ List

FLORHAM PARK, N.J., Aug. 19, 2021 -- Conduent Incorporated (Nasdaq: CNDT) today announced that it has been named to two of Training Industry’s 2021 Top 20 Training Companies ™ lists for the training outsourcing and the custom content development sectors of the learning and development market. This is the 18 ^th straight year that Conduent has been included in a Training Industry Top 20 list.

Training Industry, the leading research and information resource for corporate learning leaders, prepares the Training Industry Top 20 report on critical sectors of the corporate training marketplace to better inform professionals about the best and most innovative providers of training services and technologies.

“This year’s Top 20 Training Companies met the challenges businesses faced during the pandemic and created exceptional learning solutions to continue training initiatives during uncertain times,” said Ken Taylor, president of Training Industry, Inc. “Through best-in-class integrated solutions, these companies created engaging learning experiences for clients around the globe.”

Conduent’s selection to Training Industry’s 2021 lists of top 20 training companies was based on the following criteria

Capability to develop multiple types of content
Depth and breadth of subject matter created
Industry visibility, innovation and impact
Strength of clients and geographic reach
Company size and growth potential

“Through client collaboration, we determine the business challenge or opportunity, identify the implications to the work force and define the learning requirements. Using this approach, we then design the learning solutions, supported by technology, which will drive employee engagement and meet learners’ needs,” said Beth Fritts, General Manager, Learning Solutions at Conduent. “Inclusion on the Training Industry ranking reaffirms our leadership in the learning space and recognizes the educational and business results we are achieving with our clients.”

Conduent Learning creates over 10,000 hours of client learning content annually. For custom content, Conduent Learning develops offerings that address knowledge and performance gaps and drive business results. The materials are developed to meet the diverse needs of clients, including face-to-face and virtual classrooms, technology-enhanced learner interactions, performance-support systems, and assessments that measure knowledge and skill transfer. In training outsourcing, Conduent Learning focuses on each client’s broad learning constituency — employees, customers, vendors, business leaders, and channel partners — to design and successfully deliver fully outsourced learning solutions as well as partial or discrete services.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

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Conduent Named a Leader in 2021 NelsonHall NEAT Vendor Evaluation for Learning

Thu, 08 Apr 2021 12:45:00 GMT

FLORHAM PARK, N.J., April 08, 2021 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced that it has been named a ‘Leader’ among learning services vendors by research firm NelsonHall. The NelsonHall Learning Services NEAT vendor evaluation report assesses 14 vendors for Learning Services with a specific focus on learner experience, service innovation, technology innovation, geographic footprint and scalability, and digital learning transformation.

According to the report, NelsonHall identified Conduent as a Leader in the Overall market segment, reflecting Conduent’s overall ability to meet future client requirements, as well as deliver immediate benefits to its learning services clients. Conduent was also cited as a leader in the Innovation in Services market segment for its specific capability around service innovation.

In achieving this ranking, NelsonHall pointed to some key areas of strength for Conduent, including:

Its Workforce Enablement methodology (incorporating the 5 Moments of Need ^® framework)
Partnerships with key technology vendors
Investment in best-of-breed technology/tools: focused on automation (with efficiency impact studies) and analytics.

“Conduent has evolved its core strengths, bringing further innovation and offering some unique learning services and technology for those clients who want to digitally transform their learning offering,” said Nikki Edwards, Principal Research Analyst, at NelsonHall.

“Empowering employees through workforce enablement initiatives, technologies and seasoned experts has long been a strength of Conduent Learning,” said Beth Fritts, General Manager, Learning Solutions at Conduent. “Our goal is to continue to be a driving force to best educate and engage employees on their learning journey. We are thrilled to have NelsonHall recognize our leadership and innovation in these areas of learning.”

Globally, Conduent delivers learner centric, technology-enabled learning services and solutions that transform learning ecosystems and reduce cost of learning, while enhancing the learner experience, impacting performance and business results.

To read a custom version of the report, please click here

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

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Conduent and APPLY Synergies Team Up to Drive Better Business Performance through "Moments of Need" Learning

Fri, 13 Nov 2020 13:45:00 GMT

FLORHAM PARK, N.J., Nov. 13, 2020 -- Conduent Incorporated (Nasdaq: CNDT) today announced it has become the first and only preferred affiliate of APPLY Synergies, a strategic consulting firm that specializes in helping learning organizations design, develop and measure effective learning and performance support strategies. This affiliate relationship with APPLY Synergies allows Conduent access to proprietary methodology and tools to deliver the right learning content at the right time of need for its global clients across a wide range of industries.

APPLY Synergies’ 5 Moments of Need ^TM methodology enables learning while people perform their jobs – so employees can access training when they need it most, keeping pace with today’s fast-changing business dynamic and workforce. The solution significantly reduces the time, effort and cost to on-board, re-board, train and re-skill employees.

"Conduent has shown itself to be a true leader and reliable partner in the Learning and Development industry,” said Bob Mosher, chief learning evangelist and CEO, APPLY Synergies. “The synergies between our 5 Moments of Need Methodology and their breadth of learning services makes for a powerful and unique collaboration that helps support and drive true business performance in a new and innovative way.”

A M odern L earning A pproach
Companies are facing significant challenges in the marketplace from the most recent issue of COVID-19 to the accelerated speed of change in business. While formal learning is still an essential component of a company’s learning strategy, employees need to learn new or more skills and apply those skills to perform their jobs. In order to adapt to new situations, employees also need to solve problems or change their approach that may not be able to wait for formal training. Together, APPLY Synergies' methodology and Conduent's reach will enable more companies and employees to benefit from fast, accessible learning – exactly at the moment of need.

“The evolution of the modern business environment demands that companies continually find the most innovative and efficient ways to educate and elevate their employees,” said Leo Blankenship, Vice President and General Manager, Workforce Enablement Services at Conduent. “Our collaboration with APPLY Synergies will enable us to bring the latest learning solutions to our clients, to help them build educated, nimble and more productive workforces.”

About Conduent HR and Learning Solutions
Conduent HR and Learning Solutions focuses on a client’s broad learning constituency – employees, contingent workers, customers, vendors, business leaders and channel partners – to design and successfully deliver learning services. As the industry’s only end-to-end HR services provider, Conduent HR and Learning Solutions delivers technology-enabled HR services and solutions that improve processes across the employee journey to maximize business performance, while increasing employee satisfaction and engagement.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services , and nearly 18 million benefit recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $17 billion in savings from medical bill review, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

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Conduent Named a 2020 Top Company for Training Outsourcing by Training Industry Inc.

Wed, 17 Jun 2020 12:45:00 GMT

FLORHAM PARK, N.J., June 17, 2020 -- Conduent Incorporated (Nasdaq: CNDT) today announced that it has been selected to Training Industry Inc.’s 2020 Top Training Companies™ list in the training outsourcing sector of the learning and development market.

Conduent HR and Learning Solutions focuses on a client’s broad learning constituency – employees, customers, vendors, business leaders and channel partners – to design and successfully deliver learning services. By leveraging best practices and virtual learning technologies, Conduent reduces content development and delivery time by 60%, thereby providing an organization’s curricula more quickly, and improving speed to knowledge, skills and productivity. Annually, learners consume more than 20 million hours of content that has been designed and/or delivered by Conduent.

Industry visibility, innovation and impact
Capability of delivering multiple types of training services
Company size and growth potential
Strength of clients and geographic reach

“At Conduent, we believe that to be more effective and to impact business results, learning should be continuous, available at the point of need and leverage various delivery formats, technologies and innovation approaches,” said Leo Blankenship, Workforce Enablement Solutions Leader at Conduent. “We offer a learning, development and communications eco-system that increases effectiveness by connecting employees to a broad range of content, processes and technologies to drive performance, while reducing operational costs.”

While COVID-19 quickly forced companies to transition to remote working, they had to continue providing virtual workforce training and development. Conduent rapidly moved many clients from in-person instructor-led training to virtual instructor-led training to continue critical learning activities during this time. The team was also able to deliver virtual workforce training through custom microsites, virtual coaching and event solutions to increase employee and business communications, connections and collaborations, while also minimizing impact to the business.

“The 2020 Top 20 Training Outsourcing Companies are an innovative group of organizations developing, managing and delivering training initiatives that create an engaging learning experience and improve employee performance,” said Ken Taylor, president of Training Industry, Inc. “These companies offer comprehensive solutions that solve business needs for organizations around the world.”

About Training Industry, Inc.
Training Industry (https://trainingindustry.com) is the most trusted source of information on the business of learning. Our authority is built on deep ties with more than 450 expert contributors who share insights and actionable information with their peers annually. Training Industry’s live events, articles, magazine, webinars, podcast, research and reports generate more than 5 million industry interactions each year, while the Top 20 Training Companies Lists help business leaders find the right training partners. For a complimentary referral, visit https://trainingindustry.com/rfp.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

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Conduent Recognized by Brandon Hall Group for Advancing Learning Management Technology

Thu, 19 Dec 2019 21:10:00 GMT

FLORHAM PARK, N.J., Dec. 19, 2019 -- Conduent Incorporated (NYSE: CNDT) today announced that it has received a Brandon Hall Group bronze award for excellence in the "Best Advance in Learning Management Technology" category.

Conduent earned the recognition for its Robotic Process Automation (RPA) solution designed and implemented across Learning Administration processes to reduce errors, improve the quality of data entry, increase efficiency and save costs.

"Winners of Excellence in Technology Awards, such as Conduent, are at the forefront of technology innovation," said Rachel Cooke, Chief Operating Officer of Brandon Hall Group and head of the awards program. "Our program evaluates not just the solution itself, but the benefit to the human capital management function, the business and the customer. That is the ultimate differentiator – whether the technology has a positive business impact. Technology Award winners pass that test with flying colors."

Tasks performed by Conduent's RPA solution include:

Data entry: The solution autonomously creates learning sessions. Before automating the process, it took Learning Administrators between five and seven minutes to manually create a session.
Development of session invitation emails: The RPA solution collates data from different sources to create invitation emails. Without automation, the process of drafting and sending invitations took approximately 15-20 minutes per session. With the automated process, Conduent has increased speed and efficiency while improving consistency in data quality.
Attendance sheet creation: The solution collates data from different sources to create attendance sheet PDFs consistent with client requirements. Without automation, it took 10-15 minutes to prepare and send the attendance sheet for each session and there was risk of error given the numerous data sources.
Paper course evaluation processing: Using Optical Character Recognition (OCR) technology, the RPA solution can read scans of paper evaluation forms and gather data into an Excel format. This frees up individuals to enable them to easily analyze data, establish trends and reach conclusions.

"We designed and implemented this RPA solution to address the needs of a client in the aerospace industry for whom we manage more than 25,000 learning sessions per year. The solution can be replicated for clients in any industry who seek to make Learning Administration processes more efficient, freeing up time for analysis and insights that will improve the value delivered from learning programs," said Tracy Amabile, Global Head, HR Services at Conduent. "We're honored to be recognized by Brandon Hall Group for our efforts in driving better business results for our clients and advancing learning management technology."

Award entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group senior analysts and executives based upon criteria which included: product, unique differentiators, value proposition and measurable results. For more information on the Brandon Hall Group Excellence Awards, visit www.brandonhall.com/excellenceawards.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It's why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent's differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent's solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

About Brandon Hall Group
With more than 10,000 clients globally and 20 years of delivering world class research and advisory services, Brandon Hall Group is the most well-known and established research organization in the performance improvement industry. We conduct research that drives performance, and provides strategic insights for executives and practitioners responsible for growth and business results. Brandon Hall Group has an extensive repository of thought leadership, research and expertise in Learning and Development, Talent Management, Leadership Development, Talent Acquisition and Human Resources. At the core of our offerings is a Membership Program that Empowers Excellence Through Content, Collaboration and Community. Our members have access to research that helps them make the right decisions about people, processes, and systems, combined with research-powered advisory services customized to their needs. (www.brandonhall.com).

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

SOURCE Conduent Incorporated

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Conduent Recognized for Excellence in Learning & Development by BrandonHall Group

Tue, 01 Oct 2019 12:45:00 GMT

FLORHAM PARK, N.J., October1, 2019 – Conduent Incorporated (NYSE: CNDT) today announced that it has earned a prestigious 2019 Brandon Hall Group Human Capital Management (HCM)Excellence Award for “Best Advance in Learning Technology Implementation.”

Developed in conjunction with Degreed, a leading workforce learning and skill-tracking platform, Conduent was recognized for its launch of the Learning Ecosystem Ambassadors Development (LEAD) program.

This initiativeexpanded the learning capabilities of Conduent’sworkforceby enabling dedicated LEADers to develop and curate content that was relevant to their unique organization.Through its implementation, the Company has successfully trained and continues to certify hundreds of employees focused on their individual businesses to drive a daily habit of learning.

“We are pleased to be recognized by Brandon Hall Group for our implementation and successful adoption of LEAD around the globe,” said Jeff Friedel, Global Head, Human Resources, Conduent. “This ongoing initiative focuses on upskilling our workforce to prepare for the future and fosters a culture of self-directed continuous learning across Conduent. Our leading-edgelearning ecosystem drives engagement and enables employees to advance skills, increase performance and career growth.”

“Brandon Hall Group Excellence Awards Program has recognized leading organizations for the past twenty-plus years for the latest in Human Capital management,” said Rachel Cooke, Brandon Hall Group COO and leader of the HCM Excellence Awards Program. “The initiatives that were honored are not only innovative, but they fit the unique needs of the business and create truly remarkable success stories.”

Brandon Hall Group recognizes the best organizations that have successfully developed and deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results. The awards attract entrants from organizations around the world ranging from small, medium, large, and global enterprises, to government, not-for-profits, and associations.Award entries were evaluated by a panel of veteran, independent senior industry experts,Brandon Hall Group analysts and executives based upon the following criteria: fit the need, design of the program, functionality, innovation and overall measurable benefits.For more information on the BrandonHall Group Excellence Awards, visit www.brandonhall.com/excellenceawards.

About Conduent

As one of the largest business process companies in the world, Conduent manages mission-critical interactions at massive scale – helping global businesses and governments stay ahead of rapidly evolving expectations. We leverage the power of cloud, mobile and IoT, combined with innovations in automation, AI and blockchain technologies, to elevate every constituent interaction, and deliver advanced digital experiences that are more efficient, seamless and satisfying. It’s why a majority of Fortune 100 companies and over 500 government entities depend on Conduent to manage essential interactions on their behalf and move their operations forward.Learn more at www.conduent.com.

About Brandon Hall Group

Brandon Hall Group is an HCM research and advisory services firm that provides insights around key performance areas, including Learning and Development, Talent Management, Leadership Development, Talent Acquisition and HR/Workforce Management.

With more than 10,000 clients globally and 25 years of delivering world-class research and advisory services, Brandon Hall Group is focused on developing research that drives performance in emerging and large organizations, and provides strategic insights for executives and practitioners responsible for growth and business results. Our mission: Empower excellence in organizations around the world through our research and tools each and every day.

At the core of our offerings is a Membership Program that combines research, benchmarking and unlimited access to data and analysts. The Membership Program offers insights and best practices to enable executives and practitioners to make the right decisions about people, processes, and systems, coalesced with analyst advisory services which aim to put the research into action in a way that is practical and efficient. (www.brandonhall.com)

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Conduent Named a Leader in the 2017 NelsonHall NEAT Vendor Evaluation for Learning Business Process Services

Mon, 06 Nov 2017 13:30:00 GMT

Florham Park, NJ, November 6, 2017 -- Conduent Incorporated (NYSE: CNDT), the world’s largest provider of diversified business services, was named a ‘Leader’ among learning business process services (BPS) providers by research firm NelsonHall. Since the beginning of the year, Conduent has earned 15 ‘Leader’ positions for various industries from the leading global IT and business services analyst firm.

The recognition comes from the 2017 NelsonHall Evaluation and Assessment Tool (NEAT) report for Learning BPS that assesses providers against their ability to deliver immediate benefits and meet future requirements for clients. According to the report, the current learning business process services market is heavily leveraging an integrated training model, with an outlook to begin utilizing performance objective training models.

“The learning community is shifting its focus to more performance-driven training models, which rely on strategic transformations, cost reduction, compliance and learner engagement,” said Leo Blankenship, general manager, Conduent Learning Services. “With our global footprint and more than 40 years of experience delivering the full cycle of learning services for Fortune 500 companies, Conduent is well positioned to deliver the customized support organizations need to maximize efficiencies and drive more performance-orientated training for their workforce.”

Commenting on Conduent’s positioning in the NEAT evaluation, Amy Gurchensky, Senior HR Analyst with NelsonHall, said “Conduent was identified as a Leader for achieving high customer scores in areas including increasing learning satisfaction, improving business results, and accelerating employee time-to-competence. In addition, its investments around the performance-centric approach to learning BPS position it well to meet future customer requirements.”

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About Conduent
Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in next generation IT and business services. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is rigorous and all-original, and widely respected for the quality, depth and insight of its analysis.

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Conduent Earns Top Rankings from Training Industry

Thu, 24 Aug 2017 12:45:00 GMT

FLORHAM PARK, N.J. – Conduent Incorporated, (NYSE: CNDT) the world’s largest provider of diversified business services, was recognized on the 2017 Top 20 lists for Training Outsourcing and Content Development by Training Industry, a leading media portal for training and development professionals.

The two recognitions make for a total of 24 Top 20 recognitions for Conduent from Training Industry since 2008.

“We understand the importance of empowering workforces to drive business results for our clients,” said Leo Blankenship, general manager, Conduent, Learning Services. “The continuous recognition we’ve received throughout our 40-year history further proves we’re a trusted and valued provider of learning services for Fortune 500 companies.”

For each Top 20 list, Training Industry identifies providers who demonstrate excellence in industry visibility, innovation and impact. Selections for both the Training Outsourcing and Content Development lists were also based on the providers’ ability to deliver multiple types of training services, and develop and deliver multiple types of content. Other considerations included the providers’ depth and breadth of subject matter expertise, company size and growth potential, strength and quality of clients, and geographic reach. Because of the diversity of services included in training outsourcing engagements, no attempt is made to rank the Top 20.

Conduent Learning Services is a global provider of learning business services.

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About Training Industry, Inc.
Training Industry spotlights the latest news, articles, case studies and best practices within the training industry, and publishes annual Top 20 and Watch List reports covering many sectors of interest to the corporate training function. Its focus is on helping dedicated businesses and training professionals get the information, insight and tools needed to more effectively manage the business of learning.

About Conduent
Conduent is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

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