Public Sector - Conduent

Conduent Technology and Expertise Plays Critical Role in Public Health Response to Monkeypox

Wed, 14 Sep 2022 12:45:00 GMT

Company’s Maven ^® Disease Surveillance & Outbreak Management Platform and epidemiologist team deliver comprehensive support to agencies across 28 jurisdictions, worldwide

The technology platform has been integral in the management of such diseases as COVID-19, Ebola, Zika, measles, tuberculosis, HIV, STDs, influenza, polio and monkeypox

FLORHAM PARK, N.J., Sept. 14, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, has been deeply engaged in disease surveillance for the past 20 years with the development of the Maven® Disease Surveillance & Outbreak Management Platform . Maven has enabled health professionals to quickly scale their response to the public health emergency declared for monkeypox by incorporating the recommendations and requirements of the Centers for Disease Control and Prevention (CDC) into the platform.

In addition to regular updates to Maven’s contact tracing, case, outbreak, and incident management capabilities, Conduent employs seasoned epidemiologists to support public health organizations (PHO) that have been overextended by the sustained response to COVID-19.

Maven is used by public health officials, medical providers, and epidemiologists to facilitate the core mission of public health — prevention, mitigation, and protection — during an outbreak crisis. The U.S. deemed monkeypox a public health emergency in early August, giving PHOs access to additional resources to ramp up education, testing, and contact tracing in their jurisdictions and to improve coordination with local health and community-based organizations. The declaration also requires more robust and immediate data sharing with the CDC, which Maven enables.

“While public health teams remain stretched thin for resources and time as the spread of infectious disease continues, the need to respond rapidly to new and ongoing threats to their communities’ health remains vital. The Maven technology platform, combined with the knowledge of Conduent’s experienced epidemiologists, supports our clients in sustaining heightened vigilance to stop the spread of highly contagious diseases such as monkeypox,” said Lydie Quebe, General Manager of Government Health Solutions at Conduent. “Maven is highly configurable to meet the needs of specific geographies and populations and automates inter-agency information sharing to achieve faster containment of infectious diseases.”

Monkeypox marks the seventh global health emergency declared by the World Health Organization (WHO) over the last 15 years. In each instance, Maven has helped PHO worldwide accomplish the work of protecting public health while securely tracing and monitoring patients infected with, or exposed to, dire communicable diseases. Maven is used across 28 jurisdictions —in the U.S. and internationally— to manage cases of more than 100 reportable conditions. The technology platform has been, and remains, integral in the management of such diseases as COVID-19, Ebola, Zika, measles, tuberculosis, HIV, STDs, influenza, polio and monkeypox.

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, processes, and technologies, Conduent solutions and services enhance customer experience, increase efficiencies, reduce costs, and improve performance for most Fortune 100 companies and more than 500 government entities. Whether it’s touching three out of every four health insured lives and delivering 45% of SNAP payments in the U.S. or enabling 1.3 billion customer service interactions and empowering 10 million employees through HR services worldwide, Conduent services and solutions interact with millions of people every day and move our clients’ operations forward. Learn more at https://www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives, and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/50a8b2bc-5b92-46c6-9c8b-637b8d45735f

]]>

Conduent to Deliver Highly Modernized Core Claims Administration Services to Vaya Health

Tue, 24 Nov 2020 13:45:00 GMT

FLORHAM PARK, N.J., Nov. 24, 2020 -- Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, today announced a new agreement with Vaya Health that will help the managed care organization (MCO) simplify and optimize the administration of behavioral health benefits to Medicaid recipients in North Carolina. Under the terms of the seven-year agreement, Conduent will deliver and host a custom version of its HSP Core Claims Administration software solution allowing Vaya to more efficiently operate and manage benefits in 22 counties.

As one of only seven behavioral health MCOs in the state of North Carolina, Vaya is moving forward with preparations to operate under new program rules that will require MCOs to coordinate payment of benefits with one of four statewide prepaid health plans (PHPs) by July 2021. Vaya chose Conduent for the company’s proven success with embedded automation and artificial intelligence tools to effectively manage medical cost and complex healthcare claims. Prior to the agreement, Conduent developed a systems modernization model using Vaya’s claims data that projected the efficiency gains and cost savings that artificial intelligence, advanced automation and analytics can deliver.

“As an organization with nearly 50 years of experience in behavioral health and managed care, we understand the importance of innovation in the changing Medicaid landscape,” said Robert Webb, Executive Vice President and Chief Information Officer at Vaya Health. “Vaya’s partnership with Conduent demonstrates our ongoing pursuit of excellence as we prepare for the evolution of Medicaid managed care in North Carolina.”

The North Carolina Department of Health and Human Services (NC DHHS) recently announced plans resuming efforts to shift the state’s Medicaid program from a fee-for-service to a pay-for-performance model to improve members’ health outcomes while reducing overall costs. Currently, more than one in five North Carolinians, or 2.36 million people, depend on and are in enrolled in Medicaid.

“We are proud to partner with Vaya to enable their successful transition into a pay-for-performance model that lowers operational costs while enhancing positive digital experiences for beneficiaries,” said Lisa Hopper, General Manager, Healthcare Payer Solutions at Conduent. “Our award-winning core claims administration solution enables Vaya to streamline processes and apply advanced data analytics to control costs while enhancing services.”

Conduent’s Healthcare Payer Solutions span all touchpoints for insured members, helping them navigate through healthcare choices and connect to care teams through automated business processes. Its Payer Solutions portfolio includes its ‘ Best in KLAS’ HSP Core Administration Services , Payment Integrity Services and Care Integration Services.

More information on Conduent’s Healthcare Payer solutions can be found here .

About Vaya Health
Based in Asheville, N.C., Vaya Health manages public funds for mental health, substance use disorder and intellectual or developmental disability services in 22 western North Carolina counties: Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Swain, Transylvania, Watauga, Wilkes and Yancey. Access to care and crisis assistance are available 24/7 at 1-800-849-6127. Learn more at www.vayahealth.com .

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services , and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com .

Note: To receive RSS news feeds, visit www.news.conduent.com . For open commentary, industry perspectives and views, visit http://twitter.com/Conduent , http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent .
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.

]]>

Indiana Family and Social Services Administration Selects Conduent to Help 1.5 Million in Need

Thu, 21 Feb 2019 13:45:00 GMT

FLORHAM PARK, N.J., Feb. 21, 2019 — Conduent Incorporated (NYSE: CNDT), a digital interactions company, was selected by the Indiana Family and Social Services Administration (FSSA) for a $232 million contract over four years, renewing a relationship that began in 2009.

Conduent provides application processing support for applicants and benefit recipients of state government programs, including Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families and the Healthy Indiana Plan.

Serving approximately 1.5 million Indiana benefit recipients, Conduent supports the state’s client services. Incorporating automation technologies, the company provides assistance with application processing, screening, scheduling, initial case processing and data collection from applicants.

“When we began the transformation of our eligibility and support services with the help of Conduent, we became one of the most efficient social services agencies in the country,” said Adrienne Shields, Director, Indiana FSSA Division of Family Resources. “The work Conduent does is a critical component in providing our constituents with a positive experience.”

The company works with the state to process more than 100,000 applications and responds to approximately 200,000 phone inquiries per month. Conduent also assists individuals through the hearings and appeals process, and supports the state with benefit recovery efforts.

“We have more than 1,000 employees dedicated to our relationship with Indiana FSSA, and they are passionate about the work they do in support of citizens in need,” said Marcus Collier, Group Chief Executive, Conduent Government. “We’ve built a trusted partnership with the state over the last 10 years by sharing a commitment to serve Indiana.”

Twitter

About Conduent

Conduent creates digital platforms and services for businesses and governments to manage millions of interactions every day for those they serve. We are leveraging the power of cloud, mobile and IoT, combined with technologies such as automation, cognitive and blockchain to elevate every constituent interaction, driving modern digital experiences that are more efficient, helpful and satisfying.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent serves a majority of the Fortune 100 companies and more than 500 government entities. Learn more at www.conduent.com.

-XXX-

]]>

Conduent Reaches Agreement with State of Texas to Settle Claims Regarding Medicaid Contracts with Predecessor Companies

Tue, 19 Feb 2019 14:08:00 GMT

FLORHAM PARK, N.J., Feb. 19, 2019 – Conduent Incorporated (NYSE: CNDT) today announced it has entered into a settlement agreement with the state of Texas regarding claims related to two previous contracts supporting the state’s Medicaid program.

All of these allegations relate to the 2004-2014 time period, when the company was owned by predecessor companies. In the settlement agreement, Conduent denied any improper actions occurred during the performance of the two contracts.

“We are pleased to put this legacy issue behind us. This settlement provides clarity on the financial impact and we have sufficient liquidity to address it,” said Ashok Vemuri, Chief Executive Officer, Conduent. “Texas remains an important client for us and we are focused on continuing to bring value to our client and its citizens.”

Pursuant to the terms of the agreement, the company will pay the state $235,942,000 over a period of three years in full settlement of the claims asserted against the defendants.

For additional information, please see previous disclosures regarding this matter in the company’s prior SEC filings.

About Conduent

]]>

Improving Convenience for All, Conduent to Bring Digital, Cashless Payment Options to NJ TRANSIT

Wed, 26 Sep 2018 10:45:00 GMT

FLORHAM PARK, N.J., September 26, 2018 — Conduent Transportation, a business unit of Conduent Incorporated (NYSE: CNDT), has begun incorporating advances in payment technologies into NJ TRANSIT’s fare payment system that will enable customers to “tap and ride” using their mobile devices and other cashless payment methods, such as contactless bank cards.

As part of the project, more than 500 ticket vending machines, 200 platform validators and 65 fare gates will be refreshed to accept payments via mobile phones and contactless bank cards. Conduent will also add 2,500 validators on buses so riders can easily tap on to validate or pay their fare.

Conduent’s contract with NJ TRANSIT began earlier this year and will include four phases over a five-year period. The company’s travel account system, once upgraded, will securely process all user transactions, deducting fares from riders’ account balances, recognizing a monthly plan or directly debiting their payment card, or their PayPal, Apple Pay or Google Pay account. Customers will also be able to access their transit accounts to view transaction details and manage their travel expenses.

“Advances in telecommunications combined with the rollout of contactless bank cards and mobile wallets allow agencies to offer alternative payment options to their customers,” said Mick Slattery, CEO, Conduent Transportation. “The enhancements to NJ TRANSIT’s fare payment system will enable the agency to focus on its core mission of transporting people, while we make sure the technology continues to deliver an enhanced rider experience.”

Conduent Transportation is a leading provider of public transportation and mobility solutions – including electronic toll collection, parking management, and advanced transit and safety systems – that offer automated, analytics-based and personalized services for government agencies and their constituents. The company has been helping transportation clients for more than 40 years and operates in 27 countries.

Click to Tweet

About Conduent

-XXX-

]]>

Conduent Modernizes Social Services With WIC Connect Platform

Mon, 23 Jul 2018 12:30:00 GMT

FLORHAM PARK, N.J. – Conduent Incorporated (NYSE: CNDT) today announced the newly enhanced WIC Connect, a technology platform that offers states a configurable, functionality-sharing environment to enhance the delivery and management of Women, Infants, and Children (WIC) benefits to recipients via Electronic Benefits Transfer (EBT).

The platform also allows Conduent to provide a faster implementation period and more incentives for states building a WIC EBT system for the first time.

WIC Connect supports multiple state agencies with standard functionality and provides access to periodic updates and new features. For example, a state may request that Conduent develop a new online customer service function. The rest of the agencies on the shared platform would also have access to this enhancement.

When a new product feature is added to WIC Connect, it is designed to be configurable so that all agencies on the platform can benefit, saving time and money. Agencies also benefit from shared capacity planning. A separate EBT server manages transaction volume, protects continuity for cardholder redemption transactions and provides flexibility to scale as needed.

This shared approach helps Conduent reduce platform set-up time for multiple WIC EBT agencies. Conduent also works with each agency to layer in customized features per state requirements.

“WIC Connect shows Conduent’s commitment to social services by offering states easier access to innovative technology that helps them deliver benefits faster.” said Michael Langenohl, General Manager, Conduent State & Local Solutions. “That helps WIC programs spend less on enhancements while still delivering more and better services for the population that depends on these benefits.”

WIC Connect is built on Electronic Payment Processing and Information Control (EPPIC) system, Conduent’s open-architecture payment platform. It is based directly on Conduent’s prepaid debit card success, where legacy platforms are being migrated to a single, multi-tenant solution known as Way2Go. Way2Go serves more than 12 million cardholders nationwide for redemption of critical services such as unemployment insurance, child support and state payroll.

Conduent is currently running two WIC Connect pilots in New York and Tennessee, with plans to add an additional five new clients to the platform over the next 12 months. Conduent also intends to migrate all legacy customers to this new platform and deliver to them the full benefits of the shared model.

Conduent Public Sector Solutions help government agencies transform their operations and business processes to better serve constituents. Driving innovation through analytics, research and data, Conduent works with 1,700 clients at the federal, state, regional and local level in 50 states and 34 countries around the world.

Click to Tweet

About Conduent

-XXX-

]]>

Conduent Completes Sale of its Commercial Vehicle Operations Business to Alinda Capital Partners

Thu, 28 Jun 2018 18:30:00 GMT

FLORHAM PARK, N.J. – Conduent Incorporated (NYSE: CNDT) today announced it has completed the sale of its commercial vehicle operations (CVO) business to investment funds managed by Alinda Capital Partners, as previously announced May 18, 2018.

The sale is a part of the company’s previously announced plan to divest approximately $1 billion in revenue associated with non-core assets and to focus on serving large enterprise customers.

Citigroup Global Markets Inc. served as exclusive financial advisor and Cravath Swaine & Moore LLP served as legal counsel to Conduent.

Click to Tweet

About Conduent

About Alinda

Alinda Capital Partners is one of the world’s largest and most experienced infrastructure investment firms. Alinda is a long-term investor in infrastructure assets that provide essential services to communities. Alinda’s infrastructure businesses serve over 100 million customers annually in more than 550 cities globally, and are run by a workforce of over 80,000 people. To learn more https://www.alinda.com/

-XXX-

]]>

Regional Transit Service in Rochester, N.Y. Deploys Conduent Transportation’s New Fleet Management Technology

Thu, 31 May 2018 12:30:00 GMT

FLORHAM PARK, N.J. — In an ongoing effort to make public transportation more efficient and attractive to riders, Regional Transit Service (RTS) in Rochester, N.Y. is upgrading its fleet’s onboard hardware and software with technology from Conduent Transportation, a business unit of Conduent Incorporated (NYSE: CNDT). The enhancements will include a new driver-assist system to help keep buses on schedule, ultimately providing better service to passengers.

Conduent Transportation has a long-standing relationship with RTS and installed the original computer-aided dispatch/automatic vehicle location (CAD/AVL) system in 2001. The system connects vehicles to back-office scheduling and dispatching software, allowing transit operations to run smoothly.

As the current system reached the end of its useful life, RTS looked to Conduent for next steps. Rather than replacing the system outright, Conduent proposed an upgrade to the existing CAD/AVL system, including replacing aging hardware and updating software. Following a successful pilot, RTS and Conduent reached an agreement to proceed with the full fleet implementation, which will extend the system’s lifespan and save RTS approximately $8.5 million.

“Our partnership with Conduent has been an important component of our efforts to provide safe, reliable and convenient public transportation that people can build their lives around,” said Bill Carpenter, CEO, Regional Transit Service. “By continuing that partnership and upgrading our CAD/AVL system we will save money for taxpayers, help employees improve the products and service we provide, and make it easier for customers to enjoy the ride.”

The upgrade includes the Conduent Fleet Management System and Service, which consolidates and simplifies vehicle operations, allowing more integration, expandability and connectivity with communications on the bus and across the entire system.

The integrated onboard vehicle processor is a durable open platform designed for the public transit industry. It provides the computing power needed to receive various data streams on vehicle performance and deliver them to a dashboard monitored in real-time by dispatchers, drivers, mechanics and supervisors.

For example, RTS supervisors will have immediate access to data for buses on the road. This way, if there is an incident with a bus, like an accident or breakdown, supervisors can respond quicker, helping ensure overall on-time performance.

“Upgrading RTS’ transportation system will also give customers more options when planning routes via a highly accurate GPS system they can access through the RTS “Where’s My Bus?” app and website,” said Don Hubicki, general manager, Conduent, Transportation. “By knowing in advance about roadway restrictions or delays, riders can make instant travel decisions to ensure they get where they need to be on time.”

A total of 214 buses will be upgraded with these and other new features throughout spring and summer 2018. Other key system upgrades include:

Conduent’s enhanced vehicle inspection tool, which allows RTS operators to easily and efficiently record bus inspection results at the start and end of their shifts to enhance safety and optimize maintenance activities.
Improved mapping features to give dispatchers greater visibility and control of operations.
Enhanced detour management features, enabling RTS to quickly and efficiently notify drivers and passengers of route changes.

Conduent Transportation is a leading provider of advanced parking management and other mobility solutions, including electronic toll collection, transit and public transport, and safety, that offer automated, analytics-based, personalized services for government agencies and their constituents. The company has been helping transportation clients in more than 27 countries for more than 40 years.

Click to Tweet

About Conduent

Conduent is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include a majority of the Fortune 100 companies and more than 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

-XXX-

Media Contacts:

Sean Collins, Conduent, +1-310-497-9205, sean.collins2@conduent.com

Jamie Palmeroni, Text100 for Conduent, +1-585-697-7762 Jamie.Palmeroni@text100.com

Investor Relations Contact:

Alan Katz, Conduent, +1-973-526-7173, alan.katz@conduent.com

]]>

Conduent’s Crime Forecasting Analytics Wins U.S. Department of Justice Challenge Prize

Thu, 17 May 2018 08:42:00 GMT

FLORHAM PARK, N.J. – Imagine if police could predict where the next burglary will happen in your city. Knowing the likelihood of a crime in a certain area before it happens could help. Law enforcement is becoming more proactive thanks to data analysis advances.

Conduent Incorporated (NYSE: CNDT), a leading digital interactions company, showcased just how this can work by using high-precision technology to predict where the larger concentration of street crimes will occur in Portland, Ore. The project won the company a challenge prize from the U.S. Department of Justice.

According to RAND Corporation, crime forecasting is the application of analytical techniques to identify promising targets for police intervention to help reduce crime risk and solve past crimes. To provide researchers and the federal government with a better understanding of the potential for crime forecasting in the U.S., the National Institute of Justice sponsored the Real Time Crime Forecasting Challenge, with the goal of advancing place-based crime forecasting using data from one police jurisdiction – Portland.

Challenge participants were asked to predict crime hotspots in the city to test how effectively crime forecasting algorithms could forecast police calls-for-service in four crime categories, including burglary, street crime, motor vehicle theft and all calls-for-service.

As a large-business contestant, Conduent’s mission was to highlight fact-based, yet often unintuitive actionable insights, like the time and type of the next likely crime event. Conduent’s technology forecasts crime using data from a variety of sources, including calls-for-service (using computer aided dispatch records), historic crime occurrences (using record management systems), municipal land-use data and other jurisdiction-specific data.

The Operational Analytics module within the Conduent Business Intelligence platform (CBI) accurately predicted 14 crime hotspots in Portland. CBI is a highly configurable, flexible platform that provides a user-friendly interface for running machine learning-based analytics.

“The challenge demonstrated our technology recording high precision and recall in a new application,” said Don Hubicki, general manager, Conduent, Transportation. “We plan to invest the prize money back into the product and look to expand CBI based on the lessons we’ve learned with this challenge.”

Conduent Public Sector Solutions help government agencies transform operations and digital interactions to better serve constituents. Driving innovation through analytics, research and data, Conduent works with 1,700 federal, state, regional and local clients in all 50 states and 34 countries around the world. Conduent is always looking for new, creative ways to deploy technology to help reduce crime.

Click to Tweet

About Conduent

Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include the majority of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

-XXX-

Media Contacts:

Sean Collins, Conduent, +1-310-497-9205, sean.collins2@conduent.com

Jamie Palmeroni-Lavis, Text100, +1-585-697-7762, jamie.palmeroni@text100.com

Investor Relations Contact:

Alan Katz, Conduent, +1-973-526-7173, alan.katz@conduent.com

]]>

The Universal Service Administrative Company Partners with Conduent to Verify Customer Eligibility for Lifeline

Tue, 15 May 2018 08:14:00 GMT

FLORHAM PARK, N.J. – Simplifying the way citizens apply for government assistance programs is a key focus for states and government agencies. Whether it’s providing a single system for application or how quickly eligibility is determined, having an efficient process in place is beneficial to all consumers and agencies involved.

Conduent Incorporated (NYSE: CNDT), a leading digital interactions company, announced today that it signed a new three-year contract with The Universal Service Administrative Company (USAC) to provide quick third-party eligibility determination for Lifeline across all 56 states and territories, including tribal nations.

Lifeline is a national program under the Federal Communications Commission (FCC) that lowers the monthly cost of phone and internet service for eligible low-income Americans, helping them get connected to bridge the digital divide. It’s implemented by USAC, an independent nonprofit organization, designated by the FCC to administer $10 billion annually to companies and institutions that make universal services, including Lifeline, possible.

As the third-party administrator for the national Lifeline eligibility verification service, Conduent will perform eligibility determinations for applicants whose eligibility could not be confirmed through USAC’s automated National Verifier process, streamlining manual application reviews for faster service. For consumers and telecommunications carriers, this can enable speedier eligibility determinations and help ensure every dollar is being used where it’s needed most – by individuals in need.

The company will also operate a service center to answer general inquiries from the public, and will work closely with major telecommunications carriers who provide Lifeline services to consumers and previously determined eligibility, providing a central source of program information and support.

“Our eligibility verification framework is undergoing significant changes in accordance with the FCC’s 2016 Lifeline Modernization Order to help automate and streamline eligibility determination, while protecting the integrity of the service that so many families depend on today,” said Michelle Garber, vice president, Lifeline Program, USAC. “We needed a trusted, reliable partner to ensure that all applicants undergo a consistent and highly reliable eligibility review. After a competitive bid process, USAC selected Conduent for its history and success with similar programs.”

“Conduent is a top provider of eligibility solutions for states across the country, helping deliver programs such as SNAP, TANF, Medicaid and Lifeline,” said Michael Langenohl, general manager, Conduent, Public Sector, State & Local. “It’s that breadth of experience and depth of expertise that enables us to ensure individuals requiring a manual review receive accurate and timely decisions on their applications.”

Conduent Public Sector Solutions helps government agencies transform their operations and business processes to better serve their constituents. Driving innovation through analytics, research and data, Conduent works with 1,700 clients at the federal, state, regional and local level in all 50 states and 34 countries around the world. Conduent also handles more than 2.5 million contact center interactions daily for some of the world’s largest brands.

Click to Tweet

LinkedIn

About Conduent

-XXX-

Media Contacts:

Sean Collins, Conduent, +1-310-497-9205, sean.collins2@conduent.com

Jamie Palmeroni, Text100, +1-585-697-7762, Jamie.palmeroni@text100.com

Investor Relations Contact:

Alan Katz, Conduent, +1-973-526-7173, alan.katz@conduent.com

]]>

Conduent’s Dave Amoriell to Present at J.P. Morgan Ultimate Services Conference

Fri, 10 Nov 2017 14:30:00 GMT

FLORHAM PARK, N.J. - Conduent Incorporated (NYSE: CNDT), the world's largest provider of diversified business services, today announced that Dave Amoriell, president, Public Sector for the company will present at the J.P. Morgan Ultimate Services Investor Conference.

J.P. Morgan Ultimate Services Investor Conference

Date: Tuesday, November 14, 2017
Presentation: 8:15 AM (Eastern)
Location: 383 Madison Avenue, New York, NY
Presenter: Dave Amoriell, president, Public Sector, Conduent

Live webcast: Provided by J.P. Morgan at https://jpmorgan.metameetings.net/events/ultimateservices17/sessions/13189-conduent/webcast.

A replay will be available on the company’s website shortly following the presentation.

About Conduent

Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

# # #

]]>

Conduent Report: Technology, Shifts in Behavior Can Improve Urban Transportation

Wed, 24 May 2017 12:00:00 GMT

FLORHAM PARK, N.J.– Traffic and congestion remain a major focus issue for cities worldwide. While new technologies, updated infrastructure and expanded mobility choices are surfacing to ease the hassle of traveling within urban areas, the biggest factor in improving urban travel is changing human behavior. This is according to Conduent’s (NYSE: CNDT) Customer Experience of Urban Travel report – an extensive survey of mobility trends and preferences conducted in 23 cities across 15 countries.

“Transportation is an inherently personal decision. People primarily focus on their individual situation, factoring in speed, comfort and cost when determining how they’d like to travel,” said Don Hubicki, executive vice president, Conduent, Public Sector, Transportation. “Providing more choices in line with our personal situations is key to changing behavior. For example, cities should introduce more options for getting around, incentivize people to choose alternatives, and provide innovative apps that enable people to think mode-agnostically, making better decisions for themselves and everyone else.”

Transportation Choice Isn’t Rational

Respondents around the globe chose “driving their own car” over other modes of transport for reasons including comfort (54 percent), ease of access (47 percent) and reliability (39 percent).
However, driving is the mode of transportation cited most as involving frequent delays when travelling in and around the city[1]. Respondents experiencing delays at least one day a week shared that delays cause them to miss out on time with their family and friends (61 percent sometimes/frequently) or arrive late to work (51 percent sometimes/frequently).
Furthermore, delays may be a large contributor to stress and frustration. Nearly 40 percent of all respondents reported the negative emotions of ‘stressed’ (23 percent) or ‘frustrated’ (16 percent) to describe how travel in and around their city makes them feel.

Despite this experience with delays, people still choose to drive, signaling that transportation decisions are influenced heavily by habits, convenience and personal preferences influenced by factors such as infrastructure, culture and demographics.

Enabling Multimodal Travel
“People’s preferred travel choices aren’t always best for their communities. It’s time to think beyond transportation silos and present alternative options to create a better, more seamless travel experience,” said Hubicki. “Despite an over-reliance on cars, our survey shows more than half of respondents find the proposition of a multimodal experience appealing.”

Multimodal systems allow commuters to use more than one mode of transportation per journey. For example, someone might choose to ride a bus to the nearest train station, then take the train to their destination. This system provides greater travel flexibility and helps solve the “first-mile, last-mile” problem.
Making a multimodal system a reality requires urban planners to look for levers that can drive change, such as speed and reliability of services, education and information. Respondents rated reliability of services (83 percent) and information (81 percent) as fairly or very important for future travel. In addition, nearly three-quarters of respondents (70 percent) said they’d likely be encouraged to ride public transit more frequently if the journey time was faster.

Transportation Innovation is Key
Another step cities can take to show progress toward delivering an innovative solution that eases travel woes is to roll out travel apps showing all available modes and routes for commuters to reach their destination.

Nearly half (49 percent) of all respondents believe they will have one app for their transportation needs by 2020. Conduent debuted its own unique mobility apps in 2016 integrated into the core of Transit and Parking Systems. Pilot program versions of these mobility apps are currently in use in Los Angeles, Denver, Centennial, Colo. and Bengaluru, India.
Additionally, Syndicat Mixte Intermodal Regional de Transports (SMIRT), a grouping of transport authorities in northern France, has become the first to deploy the Conduent Mobility Companion Platform to modernize the passenger experience with door-to-door multimodal trip planning.

“The future of transportation is a combination of what’s possible and what’s needed,” said Hubicki. “People often don’t know there’s a better way, so when they imagine the future, they’re limited by their current experiences and perceptions of travel. There is an opportunity to educate and show the way forward.”

Conduent is a leading provider of public transportation and mobility solutions – including Electronic Toll Collection, Transit and Public Transport, Parking and Safety – which offer automated, analytics-based, personalized services for government agencies and their constituents. The company has been helping transportation clients in more than 27 countries for over 40 years.

Click to Tweet

About Conduent
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.

Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.

About the Survey
An online survey was conducted amongst 18-65 year olds who hold a driver’s license. A final sample size of n=2320 was achieved across 23 cities between September 6 and September 22, 2016. Those cities were: London, Melbourne, Sydney, Singapore City, Austin, Los Angeles, New York, Philadelphia, Portland, San Francisco, Washington DC, Kuala Lumpur, Amsterdam, Milan, Paris, Madrid, Brussels, Montréal, Toronto, México City, Santiago, Lima and Frankfurt.

[1] According to our survey respondents, 10 percent of those who drive at least one day a week say they experience delays on 6-7 days.

]]>

Conduent Medicaid Management Pharmacy Module First to Receive Federal Certification

Mon, 17 Apr 2017 14:05:00 GMT

FLORHAM PARK, N.J. – Conduent Incorporated (NYSE: CNDT) an industry leading business process services company, today announced its Pharmacy Benefit Management (PBM) module, Conduent™ Flexible Rx System, has received federal certification in the state of Montana. This is the first instance of federal certification for Flexible Rx and the first time that certification has been granted to an individual Medicaid management module.

Flexible Rx is a comprehensive Pharmacy Benefit Management system, built on a web-based platform. It was designed to help states improve care while controlling costs. Its agile design can easily plug into modular frameworks or work in conjunction with existing legacy platforms. Flexible Rx enables states to quickly adapt to changes in federal regulations and updates to state policy.

The system provides:

Pharmacy Claims Processing Flexible Rx streamlines the claims adjudication process through the electronic submission, transmission, and payment of prescription information for Medicaid, federal and commercial clients.
Prospective Drug Utilization Review (ProDUR)To promote positive outcomes, Flexible Rx evaluates claims against comprehensive ProDUR edits (including drug-drug interactions, therapeutic duplication, and incorrect dosage) which promotes prescribing compliance with evidence-based criteria. Our solution instantly alerts providers to potentially adverse interactions, ensuring members receive the safest and most cost-effective therapies.
Automated Prior Authorization processing: Combined with the Conduent™ SmartPA Pharmacy Application, Flexible Rx automates up to 90 percent of claims requiring prior authorization. This expedites medication dispensing and reduces the administrative burden on providers while reducing costs.

In 2016, the Centers for Medicare & Medicaid Services (CMS) developed a process for vendors to obtain modular certification. The certification was granted based on a complete virtual review of the systems capabilities – a first for CMS – and the latest federal checklists for modular solutions in the Medicaid Enterprise Certification Toolkit.

“CMS’ certification of Flexible Rx provides validation that a modular approach to these systems can work,” said David Hamilton, general manager, Government Healthcare Solutions, Conduent. “As a precedent, the certification will enable us to speed the process in other states.”

Flexible Rx is being used in Montana to support the state’s growing Medicaid population, which has added over 75,000 members since Medicaid Expansion took effect on January 1, 2016. Since its go-live date, Flexible Rx has processed millions of dollars in claims for the state.

Click to Tweet

About Conduent
Conduent is a leading provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

]]>

SMIRT is First to Deploy the Conduent Mobility Companion Platform Improving Public Transport Access and Usability

Wed, 22 Mar 2017 14:24:00 GMT

UXBRIDGE, U.K. – The Syndicat Mixte Intermodal Régional de Transports (SMIRT), a grouping of transport authorities in northern France, has become the first to deploy the Conduent Mobility Companion Platform to deliver a new solution that simplifies the passenger experience from ticket purchase to best routes available and increases the attractiveness of public transport across its region.

The solution, called passpass.fr, enables door-to-door trip planning that combines a range of travel options from the 14 local transportation authorities in SMIRT. Alongside bus and train services, users also have access to carpooling and bike hire. The solution is available via the passpass.fr website.

“Until now passengers that wished to use several types of public transport network found only partial travel information. With passpass.fr all this information can be accessed. This is a significant step and, in a year’s time, passengers will also be able to buy transportation tickets online via passpass.fr,” said Gérald Darmanin, president of SMIRT and vice-president of the Région Hauts-de-France in charge of transport. “The Conduent Mobility Companion Platform has enabled us to deliver an excellent digital solution that showcases the transport networks of the region and eventually each mobility operator.”

How the solution works
The traveller inputs the departure and arrival points in the Transport Route Planner, as well as sorting options such as cost, carbon footprint, maximum walking time and number of connections. The application then offers the traveller the best routes, multimodal travel options and prices established from a wide variety of mobility partners, both public and private.

"The Conduent Mobility Companion Platform takes a broader regional approach to mobility, relying on systems already being used by operators and local authorities,” said Jo Van Onsem, senior vice president and managing director, Global Public Transportation and Management Systems Group, Conduent. “As such it constitutes a cornerstone of Conduent’s strategy to innovate and facilitate the daily life of millions of citizens and to make cities and regions ever smarter and more traveller friendly. By putting all the options and information at a traveller’s fingertips, our transportation solutions can help them get from point A to point B in the safest, most efficient and economical way.”

Further enhancements; phase two
We expect the solution will be enhanced during 2017 to include additional travel offerings in the region such as the best cycling routes, car sharing, cross-Channel ferry links and, potentially, other offerings such as taxis or Lille Lesquin Airport flight schedules.

In the second phase of passpass.fr, planned for mid-2018, Conduent will integrate the Conduent Ticketing System with the Conduent Mobility Companion Platform to harmonise the entire distribution chain of mobility services through a single smart ‘PassPass’ travel card that customers can use across the entire network. Real time information will be integrated into the Transport Route Planner to notify the traveller of any delays and suggest alternatives to reach their destination. Customers will be able to use the solution, also then available as a smartphone app, to book and pay for their travel, meaning that they can coordinate their entire trip in one go.

The solution was developed by experts in Grenoble, France and at Conduent’s international public transportation and fare collection centre of excellence located in Valence, France.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernises these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

About SMIRT
The Syndicat Mixte Intermodal Régional de Transports is a grouping of transport authorities in the North and Pas-de-Calais region of France. www.smirt-npdc.fr/

]]>