Xerox’s (NYSE: XRX) ability to incorporate automation to improve traditional, manual processes in customer care and finance and accounting is being recognized as one of the best approaches in the business process outsourcing industry.
Analyst firm HfS Research placed Xerox in the High Performers category in two separate reports – the 2016 Contact Center Operations Services Blueprint Report and the 2016 Finance and Accounting As-a-Service Business Process Outsourcing Blueprint Report, which rank service providers on their innovation and execution abilities.
The reports note Xerox’s innovative approach to achieving a customer care vision leveraging all channels simultaneously and its capability to transform F&A departments to digital operations that enable more informed business decisions.
“This recognition stems from our strategy to integrate automation technology into processes that were previously carried out manually,” said RG Conlee, chief innovation officer for Xerox Services. “We’ll continue to redesign business processes and augment them with technology to unlock value for our clients.”
Xerox handles more than 2.5 million contact center interactions daily for some of the world’s largest brands in more than 160 customer care centers.
Xerox has also provided end-to-end finance and accounting services to Global 2000 companies for more than 20 years. With 11 finance and procurement business process centers around the globe supporting clients across multiple industries, the company is well positioned to help clients improve financial performance.
Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. Our employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients and their customers in 180 countries. On January 29, 2016, Xerox announced that it plans to separate into two independent, publicly-traded companies: a business process outsourcing company and a document technology company. Xerox expects to complete the separation by year-end 2016.
About HfS Research
HfS Research is the leading independent global analyst authority and knowledge community for the business and IT services industry. It is unique in the fact that it serves the research and strategy needs of business operations leaders across finance, supply chain, human resources, marketing, customer management, IT and core industry functions.