Industry research firm Everest Group has ranked Xerox (NYSE: XRX) as the top Business Process Services (BPS) provider in its “BPS Top 50™” report, the second time in a row the company has placed first.
The Everest Group Top 50 is an annual, global list of the 50 largest BPS providers, determined based on the prior year’s reported revenues and Everest Group’s proprietary BPS databases.
“Our reach in business process services allows us to touch thousands of people every day,” said Sue Watts, chief operating officer of global capabilities, Xerox Services. “Investing in research and development of analytics and automation has allowed us to provide more value for clients while improving relationships with their customers.”
Xerox has an expansive footprint in the BPS industry. Horizontal services provided include contact center operations, document management, finance and accounting, and human resources. Industry-specific services include financial services, life sciences and insurance, among others.
According to Everest Group, the BPS industry has evolved over the years from focusing on optimizing costs to permeating the entire business process value chain and addressing a wide variety of objectives. The firm estimates there are more than 200 service providers with more than $50 million in annual revenue.
Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. Our employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients and their customers in 180 countries. On January 29, 2016, Xerox announced that it plans to separate into two independent, publicly-traded companies: a business process outsourcing company and a document technology company. Xerox expects to complete the separation by year-end 2016.