Industry research firm Gartner, Inc. placed Xerox in the Leaders Quadrant of its January 2016 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing.
The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies on completeness of vision and ability to execute.
“We believe our placement in the Leaders Quadrant this year is the result of our strategy to deliver a better customer experience through less traditional means, such as digital, multichannel self-service and automated channels,” said Chuck Koskovich, global customer care leader, Xerox. “This new and evolving model of customer care is one that we are excited to lead.”
Through 52,000 customer management agents using 30 different languages, Xerox handles more than 2.5 million contact center interactions daily for some of the world’s largest brands in more than 170 customer care centers. Xerox provides customer care support to a range of industries including technology, communications, banking and financial services, travel, retail, education, government, pharmaceuticals and healthcare.
About the Magic Quadrant
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Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization. We conduct business in 180 countries, and our more than 140,000 employees create meaningful innovations and provide business process services, printing equipment, software and solutions that make a real difference for our clients – and their customers.