FLORHAM PARK, N.J.– Conduent Incorporated (NYSE: CNDT), a leading business services provider, has named Christine Landry as Group Chief Executive, Consumer & Industrials, and Pratap Sarker as Group Chief Executive, Financial Services & Healthcare. In their roles, Landry and Sarker will be responsible for maintaining a strong focus on the company’s customer experience-centric and highly-regulated industries.
“Christine and Pratap bring a deep knowledge of the business services industry,” said Ashok Vemuri, CEO, Conduent. “They will hold critical leadership roles and be instrumental in growing our business, revenue and profitability. Each will have end-to-end responsibility for our client relationships across their respective portfolio of businesses, including opportunity identification, relationship management, delivery, operational excellence, and the related financial performance.”
In her role, Landry will be responsible for the communications, media, entertainment, high tech, retail, travel and industrial business units. She will also have end-to-end delivery ownership for Conduent’s customer experience centers, human resource services and learning business. A 24-year veteran in the business services market, Landry was previously general manager for Conduent’s communications and media business unit. Prior to the Conduent and Xerox separation, she served as group president for Xerox Services’ communications industry vertical.
“Conduent is here to provide a focus on customer and employee experience, looking at the end-to-end lifecycle of their journeys and providing our clients everything in between,” said Landry. “We handle more than 2.5 million interactions daily for our customers and aim to personalize each one of them.”
As Group Chief Executive, Financial Services & Healthcare, Sarker will oversee the banking, insurance and capital markets along with healthcare payer, provider, pharma and life sciences businesses. He will also handle end-to-end delivery responsibility for Conduent’s finance, accounting and procurement, workers compensation, and legal and compliance services businesses. He joins Conduent from Accenture, where he led technology services for the company’s financial services sector, bringing deep experience in compliance in a highly-regulated industry.
“Our offerings sit at the intersection of technology and operations and our goal is to help clients offer their customers the most relevant and advanced experiences, optimize their operations, and drive revenue growth,” said Sarker. “By building this kind of relationship with our clients, we’re able to address the everyday pain points relevant to their particular industry segments, especially the need to navigate the ever-changing regulatory environment.”
Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.
Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.