FLORHAM PARK, N.J., Oct. 31, 2022 -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, today announced Information Services Group (ISG), a leading global technology research and advisory firm, has recognized the company as a “Leader” in their 2022 ISG Provider Lens™ Contact Center — Customer Experience Services report , which evaluated the U.S. capabilities of 26 customer experience (CX) providers across four quadrants. Conduent was one of four companies to be designated “Leader” in all four quadrants: Digital Operations, AI & Analytics, Work from Home Services and Social Media CX Service.
The report defines “Leaders” as having a comprehensive product and service offering, a strong market presence and established competitive position. The product portfolios and competitive strategies of “Leaders” are strongly positioned to win business in the U.S. market and represent innovative strength and competitive stability.
Among Conduent’s strengths identified in each quadrant, ISG noted:
“This year’s ISG report finds technology playing an increasingly important role in contact center operations. Based on our evaluation, Conduent is a leader in the four key areas that are essential to the CX experience,” said Dr. Kenn Walters, Distinguished Lead Analyst at ISG Provider Lens Research. “Conduent delivers innovative solutions and services for advanced CX across a large client base. Their CXNow cloud based CxaaS solution is of particular interest, offering businesses the people, the processes and platforms — all intelligently and seamlessly bundled together.”
In Q3 of 2022, Conduent had significant CX client wins and renewals on the strengths outlined in the ISG report. For instance, Conduent has grown a long-standing telecom client in Europe to more than 1,000 agents supporting more than five million customer interactions annually. In another Q3 win, Conduent expanded support of a leader in tax preparation services to provide multi-language support via phone and chat channels.
“CX experiences are in the midst of a digital transformation. Conduent quickly advanced the products and services needed to meet this moment and the needs of our customers,” said Randall King, President, Commercial Solutions at Conduent. “Leader recognition from ISG validates the commitment we’ve made to digital and cloud-based solutions and partnerships on behalf of our clients.”
To read a custom version of the report, click here .
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, processes, and technologies, Conduent solutions and services enhance customer experience, increase efficiencies, reduce costs, and improve performance for most Fortune 100 companies and more than 500 government entities. Whether it’s touching three out of every four health insured lives and delivering 45% of SNAP payments in the U.S. or enabling 1.3 billion customer service interactions and empowering 10 million employees through HR services worldwide, Conduent services and solutions interact with millions of people every day and move our clients’ operations forward. Learn more at https://www.conduent.com .
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