FLORHAM PARK, N.J.– Industry research firm Gartner, Inc. placed Conduent Incorporated (NYSE: CNDT), in the Leaders Quadrant of its March 2017 Magic Quadrant for Customer Management Contact Center BPO (Business Process Outsourcing), Worldwide.
The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies on completeness of vision and ability to execute.
“Companies today are struggling to meet the demands of a personalized, on-demand, multichannel customer experience,” said Christine Landry, general manager, Commercial Sector, Conduent. “Our automation and analytics-driven solutions allow us to understand, predict and address customer needs, which sets us apart from other vendors on the market.”
Conduent has more than 25 years of supporting the customer experience around the globe in more than 30 languages. Customers include the users of four out of five of the world’s top mobile phone manufacturers, assisting 20 million smartphone users each month with remote email configuration.
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Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.
Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.