by Cliff Skelton, President and Chief Executive Officer, Conduent
Conduent has a unique view into customer experience. Our CX teams span the public and private sectors across our three business segments – Commercial, Government and Transportation.
3.5 million times a day consumers rely on Conduent customer service agents to help them with some of life’s most important interactions. And every interaction is an opportunity to make a difference for those consumers.
Our CX associates support some of the biggest brands in the world, managing the customer experience across a broad variety of industries from technology, telco and pharma to automotive, travel and retail. They resolve questions from recipients of the tens of millions of dollars in government funds that we distribute on behalf of dozens of state agency clients nationwide, helping people when they need it most. And they help motorists and commuters by providing assistance across tolling, transit, public safety and parking.
Conduent’s team is committed to delivering exceptional outcomes for clients
Our clients are at the center of everything we do. We are committed to delivering exceptional outcomes for our clients and their end users. We believe every interaction and every touchpoint is an opportunity to delight and demonstrate value.
To ensure that our associates deliver on this promise, we provide our team members with industry-leading training and infuse empathy at the core of customer interaction. Our customer support teams are extremely knowledgeable about our clients’ businesses and organizations, and their consumers’ needs, making the CX agents true brand ambassadors. We also use data and analytics to help continuously improve every experience.
Businesses must interact with their customers in the channels they want to use. Our talented agents leverage customer experience platforms that deliver the full range of communications channels including live phone conversations, automated voice response systems, SMS text, chat, email and social media.
Recognizing Conduent’s CX teams
At Conduent, we appreciate our teammates for their hard work and contributions that drive our clients’ success. This week, during Customer Service Week, I am saying “thank you for being good teammates” to our 27,000 Conduent CX agents. Thank you for your dedication, day in and day out, to delivering excellent customer experiences and making a difference on behalf of our clients.