FLORHAM PARK, N.J.– As physical and digital worlds continue to blend, retailers need to keep pace with consumers’ expectations. While many retailers have focused and invested heavily on the shopping experience, $41 billion is lost by US companies each year due to poor customer service, according to research by NewVoiceMedia. What customers expect from a retailer is simple: They want their needs to be met, and their experiences to be personalized and consistent across all channels.
At NRF 2018: Retail’s Big Show in New York City, Jan. 14-16, Conduent Incorporated, (NYSE: CNDT), the world’s largest provider of diversified business services, will showcase its perspective on the shifting human experience, where immediate access to seamless, personalized experiences is the new norm.
An interactive showcase at Conduent’s booth (#736) will expose attendees to a selection of new digital technologies and solutions, including artificial intelligence, virtual reality and automation, retailers can explore to extend the interactive shopping experience to the full lifecycle of customer service. The Experience Outcomes Gallery in the booth will feature four vignettes, or personas, that will shed light on the role better customer experiences play in improving business results.
Conduent will also showcase solutions aimed at fostering employee engagement. For retailers, finding, recruiting and retaining the best talent helps to increase sales and customer loyalty, while reducing a workforce’s overall cost. Through automation, analytics and innovation, Conduent technology empowers workers with the tools to consistently deliver the experiences consumers want.
“Retail IT has long been focused on improving and humanizing the shopping experience, but while retailers have been focused on what’s happening at the time of purchase, often the rest of the experience – solution support, relationship management and marketing – doesn’t match the service the brand presents in store,” said Bill Blodgett, general manager, Conduent, High Tech, Industrial and Retail Services. “We’re focused on using innovative technology to transform the retailer’s back-office operations, including their employee engagement, leading to improved customer experiences that make every interaction digital, more personalized, more seamless and secure.”
By converging digital and physical shopping, Conduent retail solutions help brick-and-mortar stores reinvent themselves and empower employees to create satisfied, loyal customers. Conduent is an end-to-end solution provider able to serve all retailers’ needs, regardless of the industry, helping to make every interaction with customers a positive one through experience innovation and technology.
Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.
Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.