FLORHAM PARK, N.J., Oct. 21, 2021 -- New York’s tolling authorities received the prestigious 2021 Toll Excellence President’s Award for Innovation from the International Bridge, Tunnel and Turnpike Association (IBTTA) for a mobile app developed with Conduent Transportation, a global business unit of Conduent Incorporated (Nasdaq: CNDT). The award, presented at last week’s IBTTA Annual Meeting and Exhibition in Anaheim, California, recognizes the team’s Tolls NY app, which allows customers to easily manage their tolling payments and E-ZPass accounts from their smartphone. The app also helps facilitate the use of automated, cashless tolling, which reduces traffic congestion and harmful emissions caused by idling vehicles.
The project is led by New York City’s Metropolitan Transportation Authority (MTA) in collaboration with the New York State Thruway Authority, the Port Authority of New York and New Jersey, and Conduent. As the leading system and services provider for the state’s tolling programs for nearly 30 years, Conduent designed the app to give customers the best user experience available.
Launched in 2020, the Tolls NY app recently reached the milestone of 1 million downloads and has thus far collected more than $70 million in payments from E-ZPass and Tolls-by-Mail customers. From the convenience of a smartphone, drivers can check their New York E-ZPass account balances, add funds, set up automatic payments, and update their profiles with information such as address changes or new vehicle tags. They can also view their toll and payment histories.
“The fact we hit the 1 million download mark in less than a year speaks to the app’s effectiveness, and to be acknowledged by IBTTA with such a prestigious award is an honor, especially considering the impressive field of contenders,” said Daniel DeCrescenzo, Jr., President of MTA Bridges and Tunnels. “I would like to thank Conduent and our other partners for delivering a project that has been a hit with our customers and motorists throughout the New York City region.”
IBTTA is a worldwide association for the owners and operators of toll facilities and the businesses that serve them. It currently has members in 23 countries on six continents.
“This award represents our successful, three-decades-long partnership with the New York tolling authorities, as well as our strategy to advance technologies and solutions to create smarter cities,” said Mark Brewer, Group President, Transportation Solutions at Conduent. “Designed to meet customer needs and expand self-service options, the Tolls NY app also enables real-time communication with millions of drivers using cashless tolling. We worked closely with the agencies to provide a unified, first-class experience for users.”
As a tolling industry leader, Conduent Transportation currently operates six of the 10 largest toll systems in the U.S., including systems in California, Florida, New Jersey and New York. The company is also modernizing and maintaining the Ohio Turnpike’s toll collection system , and it recently announced an expansion in the UK and Europe with a road usage charging contract from Highways England , now called National Highways. Last month, Conduent announced it was selected by the Virginia Department of Transportation to design, implement and operate express tolling lanes along Interstate 64 in the Hampton Roads region of the state.
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs, and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.
Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients, including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction. Learn more at https://www.conduent.com .
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