MONTEGO BAY, JAMAICA - Conduent Incorporated, a leading business services provider, has named Leroy Reid as Chief Executive Officer, Conduent Jamaica. Previously the country leader of Conduent Jamaica (formerly Xerox Business Services), Reid will assume greater responsibility in his new role for the overall management and direction of the company in Jamaica.
“Leroy has extensive knowledge of and experience in both the business process services sector and Jamaica,” said Christine Landry, Group Chief Executive, Consumer and Industrials, Conduent. “As CEO of Conduent Jamaica, Leroy is the right person to grow our customer experience capabilities while also increasing Conduent’s employee engagement.”
Conduent provides business services around the globe, working with leading companies in multiple industries, including 20 out of the top 20 managed U.S. healthcare plans and three of the top five U.S. mobile phone providers. Conduent Jamaica’s 6,000 employees, based at Montego Bay, Portmore and Kingston, are engaged in a range of activities including transaction processing, technical support, insurance claims processing, order processing and customer experience services. These activities serve the banking, insurance, healthcare, telecommunications, airline and automotive industries.
“Jamaica is home to one of Conduent’s largest delivery centres and our employees are key to the success of our operations,” said Leroy Reid, CEO, Conduent Jamaica. “As CEO of Conduent Jamaica, I will focus on improving our operational excellence and delivering a benchmark employee experience, to the benefit of both customers and employees alike.”
Reid will continue to be based at Montego Bay and report to Christine Landry, Group Chief Executive, Consumer and Industrials, Conduent. Prior to joining Conduent, Reid worked in the information and communications technology sector where he held several leadership positions in sales and operations at vice president and other management levels.
Conduent (NYSE: CNDT) is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.
Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.