Florham Park, NJ, November 6, 2017 -- Conduent Incorporated (NYSE: CNDT), the world’s largest provider of diversified business services, was named a ‘Leader’ among learning business process services (BPS) providers by research firm NelsonHall. Since the beginning of the year, Conduent has earned 15 ‘Leader’ positions for various industries from the leading global IT and business services analyst firm.
The recognition comes from the 2017 NelsonHall Evaluation and Assessment Tool (NEAT) report for Learning BPS that assesses providers against their ability to deliver immediate benefits and meet future requirements for clients. According to the report, the current learning business process services market is heavily leveraging an integrated training model, with an outlook to begin utilizing performance objective training models.
“The learning community is shifting its focus to more performance-driven training models, which rely on strategic transformations, cost reduction, compliance and learner engagement,” said Leo Blankenship, general manager, Conduent Learning Services. “With our global footprint and more than 40 years of experience delivering the full cycle of learning services for Fortune 500 companies, Conduent is well positioned to deliver the customized support organizations need to maximize efficiencies and drive more performance-orientated training for their workforce.”
Commenting on Conduent’s positioning in the NEAT evaluation, Amy Gurchensky, Senior HR Analyst with NelsonHall, said “Conduent was identified as a Leader for achieving high customer scores in areas including increasing learning satisfaction, improving business results, and accelerating employee time-to-competence. In addition, its investments around the performance-centric approach to learning BPS position it well to meet future customer requirements.”
Conduent (NYSE: CNDT) is the world’s largest provider of diversified business services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.
Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in next generation IT and business services. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is rigorous and all-original, and widely respected for the quality, depth and insight of its analysis.