Conduent Incorporated, (NYSE: CNDT) the world’s largest provider of diversified business process services, has been named a ‘Leader’ among customer management services (CMS) vendors in telecommunications by research firm NelsonHall.
The recognition comes from the 2017 NelsonHall Vendor Evaluation and Assessment (NEAT) report on CMS in Telecommunications.
“Today, telecommunication companies’ customers expect a personalized, on-demand, multichannel experience at a minimum,” said Christine Landry, group chief executive, Consumer & Industrials, Conduent. “With our automation and analytics-driven solutions, our clients can deliver a personalized experience via chat, social media or the phone that leads to a tailored positive outcome for each of their customers; a true-to-brand experience.”
Conduent has more than 25 years of supporting the customer experience around the globe in more than 30 languages and continues to be recognized by leading industry analysts for leadership in this area. Customers include the users of four out of five of the world’s top mobile phone manufacturers, assisting 20 million smartphone users each month with remote email configuration.
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation and analytics. The company’s global workforce is dedicated to helping its large and diverse client base deliver quality services to the people they serve. These clients include 76 of the Fortune 100 companies and over 500 government entities.
Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both its clients and their constituents. Learn more at www.conduent.com.
NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. With its “Speed-to-Source” initiative, including NEAT, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.